Conflict Resolution Agenda of Presentation Introduction of Conflict

Conflict Resolution

Agenda of Presentation • Introduction of Conflict at workplace • Techniques to resolve conflict • Generational conflict resolution methods • Common ways to resolve conflict • Conflict resolution by help on 3 rd parties • Conflict resolution between partners • Questions for class? • References

Conflict at Workplace

Different Techniques to Resolve Conflicts • Turning face away from conflict is like hiding the head in the sand playing that issues will be resolved by itself. There has been a lot research done around the globe in resolving different forms of conflicts at workplace. Some of these techniques will be discussed today (Tools, 2017)

Different Techniques to Resolve Conflicts • Personality Evaluation Techniques: • Formulation of Work Diversity of Opinion: Settings Welcoming

Different Techniques to Resolve Conflicts • Clarity of Responsibilities, Roles, and Deadlines • Encourage Open Discussion in Conflicting Situations

Generational Conflict Resolution Methods

Understand the Generational Element

Find Commonality

Learn From Each Other

Common Ways to Resolve Conflicts

Tactics for Conflict Resolution • Communication • Validation • Negotiation with Each-other

Continue…. . • Investigating both sides of Problem • Recognize the conflict • Avoid Hasty Decisions

Continue…. . • Avoid Applying Intimidation: • Focus on Issue, Not Individual • Speak Up • Be Confident • Avoid Taking Sides

Conflict Resolution Involving 3 rd Party Intervention

• Negotiation • Mediation • Arbitration (Orr, 2001)

Conflict Resolution Between Partners

• Problem Solving • Dominant and Confrontation • Ignoring or Avoiding Conflict (Mohr & Spekman, 1994)

Questions

https: //www. youtube. com/watch? v=QLb. GHQo 4 qn. A

References