Conflict Management Overview Conflict Sources Conflict Management Styles

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Conflict Management

Conflict Management

Overview • Conflict Sources • Conflict Management Styles

Overview • Conflict Sources • Conflict Management Styles

Conflict Sources • Personal Differences – Daily experiences are not judged on a common

Conflict Sources • Personal Differences – Daily experiences are not judged on a common set of values – Conflicts tend to be emotionally charged – “People-focused” rather than “issue-focused” • Informational Deficiencies – Instructions may be interpreted differently – More factual & straightforward – Not about values & do not involve emotions

Conflict Sources • Role Incompatibility – Different entities have different goals – A common

Conflict Sources • Role Incompatibility – Different entities have different goals – A common superior usually has to mediate • Environmental Stress – Shortage of resources – Uncertainty

Conflict Management Styles • • • Forcing Accommodating Avoiding Compromising Collaborating

Conflict Management Styles • • • Forcing Accommodating Avoiding Compromising Collaborating

Forcing Concern for Self High Assertiveness Forcing Low Assertiveness Concern for Others Low Cooperation

Forcing Concern for Self High Assertiveness Forcing Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 6

Accommodating Concern for Self High Assertiveness Forcing Accommodating Low Assertiveness Concern for Others Low

Accommodating Concern for Self High Assertiveness Forcing Accommodating Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 7

Avoiding Concern for Self High Assertiveness Low Assertiveness Forcing Avoiding Accommodating Concern for Others

Avoiding Concern for Self High Assertiveness Low Assertiveness Forcing Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 8

Compromising Concern for Self High Assertiveness Low Assertiveness Forcing Compromising Avoiding Accommodating Concern for

Compromising Concern for Self High Assertiveness Low Assertiveness Forcing Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 9

Collaborating Concern for Self High Assertiveness Low Assertiveness Forcing Collaborating Compromising Avoiding Accommodating Concern

Collaborating Concern for Self High Assertiveness Low Assertiveness Forcing Collaborating Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 10

Summary • Conflict Sources • Conflict Management Styles

Summary • Conflict Sources • Conflict Management Styles

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