Conflict Management Overview Conflict Sources Conflict Management Styles

Conflict Management

Overview • Conflict Sources • Conflict Management Styles

Conflict Sources • Personal Differences – Daily experiences are not judged on a common set of values – Conflicts tend to be emotionally charged – “People-focused” rather than “issue-focused” • Informational Deficiencies – Instructions may be interpreted differently – More factual & straightforward – Not about values & do not involve emotions

Conflict Sources • Role Incompatibility – Different entities have different goals – A common superior usually has to mediate • Environmental Stress – Shortage of resources – Uncertainty

Conflict Management Styles • • • Forcing Accommodating Avoiding Compromising Collaborating

Forcing Concern for Self High Assertiveness Forcing Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 6

Accommodating Concern for Self High Assertiveness Forcing Accommodating Low Assertiveness Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 7

Avoiding Concern for Self High Assertiveness Low Assertiveness Forcing Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 8

Compromising Concern for Self High Assertiveness Low Assertiveness Forcing Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 9

Collaborating Concern for Self High Assertiveness Low Assertiveness Forcing Collaborating Compromising Avoiding Accommodating Concern for Others Low Cooperation High Cooperation Source: Adapted from Principles of Leadership and Management. Boston: Pearson Custom Publishing, 2008. 10

Summary • Conflict Sources • Conflict Management Styles