Conflict Management How I learned to fight with

Conflict Management How I learned to fight with Gandhi. Henry J. Nicols http: //internationalcenterfortalentdevelopment. com/

Conflict Styles Assertiveness Henry J. Nicols http: //international centerfortalentdev elopment. com/ C o o p e r a t i o n High H i g h L o w Low

Conflict Styles Assertiveness Henry J. Nicols http: //international centerfortalentdev elopment. com/ C o o p e r a t i o n High Low H i g h L o w Secret Resistance Guerilla fighter

Conflict Styles Assertiveness Henry J. Nicols http: //international centerfortalentdev elopment. com/ C o o p e r a t i o n High H i g h L o w Low Submission Conflict Avoider Secret Resistance Guerilla fighter

Conflict Styles Assertiveness Henry J. Nicols http: //international centerfortalentdev elopment. com/ C o o p e r a t i o n High H i g h L o w Low Submission Conflict Avoider Open Rebellion Secret Resistance Open Warfare Guerilla fighter

Conflict Styles Assertiveness Henry J. Nicols http: //international centerfortalentdev elopment. com/ C o o p e r a t i o n High H i g h L o w Low Work to resolve Submission Partner Conflict Avoider Open Rebellion Secret Resistance Open Warfare Guerilla fighter

Sources of Conflict 1. Dispute about facts 2. Agree on goal dispute how to. . 3. Disagree about goal 4. Conflict of relationships and values Henry J. Nicols http: //internationalcenterfortalentdevelopme

Sources of Conflict 1. Dispute about facts A. Passive – not represent the facts, silence, give in. B. Aggressive, Raise voice, physical posturing, eye contact, insist on being right C. Assertive- get and give reliable information, the issue is the truth Henry J. Nicols http: //internationalcenterfortalentdevelopm

Sources of Conflict 2. Agree on goal, dispute how to. . A. Passive – silence, give in. B. Aggressive, Raise voice, physical posturing, eye contact, insist on being right C. Assertive- discuss differing views, open to alternatives and recommendations Henry J. Nicols http: //internationalcenterfortalentdevelopme

Sources of Conflict 3. Disagree about goal A. Passive – not represent the facts, silence, give in, work less hard, passive aggressive behavior. B. Aggressive, Raise voice, physical posturing, eye contact, insist on being right, dogma & flag raising. C. Assertive- consider larger goal, refocus on what is most important Henry J. Nicols http: //internationalcenterfortalentdevelopm

Sources of Conflict 4. Conflict of relationships and values A. Passive – silence, give in, stay in bad relationship. B. Aggressive, Raise voice, physical posturing, eye contact, bullying, violence. C. Assertive- most difficult to manage. Prepare carefully, focus on value of relationship, consider changes in Henry J. Nicols relationship after considering worst case http: //internationalcenterfortalentdevelopme

Conflict Negotiation 1. Identify the problem 2. Set Goals and objectives 3. Generate Solutions 4. Evaluate Solutions 5. Create an Action Plan Henry J. Nicols http: //internationalcenterfortalentdevelopmen