CONFIDENTIAL HYUNDAI MERCHANT MARINE Co Ltd HMM DEM

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CONFIDENTIAL HYUNDAI MERCHANT MARINE Co. Ltd. HMM DEM & DET Commercial Deduction Guideline CCO

CONFIDENTIAL HYUNDAI MERCHANT MARINE Co. Ltd. HMM DEM & DET Commercial Deduction Guideline CCO / SST OCT. 2015 1

Contents 1. How to differentiate Commercial and Operational Deduction? 2. D&D Commercial Deduction Request

Contents 1. How to differentiate Commercial and Operational Deduction? 2. D&D Commercial Deduction Request Process Flow 3. How to upload D&D Commercial Deduction Request? 1) Supporting GAUS program (#5027) 2) Who should be on online approval line (by region/deduction amount) 3) How to process online approval 4) How to upload application in GAUS (#5021) 2

1. How to differentiate Commercial and Operational Deduction? Commercial Operational D&D NOT caused by

1. How to differentiate Commercial and Operational Deduction? Commercial Operational D&D NOT caused by Carrier(HMM)’s Fault D&D caused by Carrier(HMM)’s Fault - Customer’s request - Cargoes with no claim party (i. e. Customer’s bankruptcy) - Export DEM caused by Rollover - Customs idling/holding - Disposal - Auction - Abandonment - Terminal Strike/Fault - Weather Condition - Service Failure 3

2. D&D Commercial Deduction Request Process Customer requests for D&D Deduction N Operational Commercial

2. D&D Commercial Deduction Request Process Customer requests for D&D Deduction N Operational Commercial ? by (a) Any HMM member (Sales rep. , CSR, DOC, Pricing, etc. ) Y Negotiate Deduction amount N N Acceptable ? by (a) and Customer by Customer Y Online Approval Processing Approve? by (a) by the Authority Body (Please refer to slide page 6 -8) Y Upload D&D Deduction Application(#5021) by (a) Invoice/Payment 4

3. How to upload D&D Deduction Request? (1) Supporting GAUS program (#5027) ▶ #5027:

3. How to upload D&D Deduction Request? (1) Supporting GAUS program (#5027) ▶ #5027: You can get information of DET/DEM amount and idling days (Contract deduction is already applied in this outstanding) ① Click Destination or Origin based on where D&D occurred, then input B/L No. and click Inquiry ② T: DET D: DEM ③ By clicking on the right mouse button, you can get detailed information as such ④ Total number of CNTRs and D&D amount are shown at the bottom 5

3. How to upload D&D Deduction Request? (2) Who should be on online approval

3. How to upload D&D Deduction Request? (2) Who should be on online approval line? (by region/deduction amount) ① Applicant should address D&D deduction issue to each regional office where D&D occurs, not where he/she belongs to. ② Below tables show approval line by deduction amount and region(where D&D occurs), and all applicants should follow each case. ▶ HMM overseas & agents (AHQ HASA, AHQ LATIN, EHQ, SHQ, CHQ) Deduction Amount (Per B/L) Online Approval Drafter 1 st Less than US$ 1, 000 2 nd GAUS Confirm Final Co-Op No Need for Online Approval Processing $1, 000 ~ $4, 999 Any Concerned Party Agent Head (where D&D incurred) ※ AHQ: RM(Regional Mgr) - RHQ Head (where D&D incurred)  $5, 000 ~ Any Concerned Party Agent Head (where D&D incurred) ※ AHQ: RM(Regional Mgr) RHQ Head (where D&D incurred) CCO (Mr. JY Choi) ※ Additional Co-Op Party by Region 1) 2) 3) 3) - Application in #5021 Confirmation in #5023 Any Concerned Party Agent Head (where D&D incurred) Any Concerned Party RHQ Head (where D&D incurred) Sales Strategy Team (Mr. CW Park, Ms. Roxy Any Concerned Party Lee) Sales Strategy Team (on behalf of CCO) AHQ HASA, LATIN : Mr. Choi, Youngsoon  ※ Before you upload D&D deduction EHQ : Mr. JH(Jaehyuk) Lee application through GAUS #5021, make SHQ : Mr. Yoo, Guanryong sure to get a valid online approval Middle East : Mr. Park Jaehyun, Mr. Yoo, Guanryong 6

3. How to upload D&D Deduction Request? (2) Who should be on online approval

3. How to upload D&D Deduction Request? (2) Who should be on online approval line? (by region/deduction amount) ▶ Hong Kong (Guangzhou, Shenzhen, Xiamen, Hong Kong) Deduction Amount (Per B/L) Online Approval Drafter 1 st Less than US$ 1, 000 2 nd GAUS Program Co-Op  Final No Need for Online Approval Processing Application in #5021 Confirmation in #5023 Any Concerned Party Head of each branch $1, 000 ~ $4, 999 Any Concerned Party Head of each branch - HMM HKG Head  - Any Concerned Party HMM HKG Head $5, 000 ~ Any Concerned Party Head of each branch HMM HKG Head CCO (Mr. JY Choi)  Sales Strategy Team (Mr. CW Park, Ms. Roxy Lee) Any Concerned Party Sales Strategy Team (on behalf of CCO) ▶ Japan, Taiwan, Vladivostok Deduction Amount (Per B/L) Online Approval Drafter Less than US$ 1, 000 1 st GAUS Program Final Co-Op No Need for Online. Approval Processing Application in #5021 Confirmation in #5023 Any Concerned Party Agent Head (where D&D incurred) $1, 000 ~ $4, 999 Any Concerned Party Agent Head (where D&D incurred) CCO (Mr. JY Choi) Sales Strategy Team (Mr. CW Park, Ms. Roxy Lee) Any Concerned Party Sales Strategy Team (on behalf of CCO) $5, 000 ~ Any Concerned Party Agent Head (where D&D incurred) CCO (Mr. JY Choi) Sales Strategy Team (Mr. CW Park, Ms. Roxy Lee) Any Concerned Party Sales Strategy Team (on behalf of CCO) 7

3. How to upload D&D Deduction Request? (2) Who should be on online approval

3. How to upload D&D Deduction Request? (2) Who should be on online approval line? (by region/deduction amount) ▶ Korea Deduction Amount (Per B/L) Online Approval Drafter Less than US$ 1, 000 1 st GAUS Confirm 2 nd Final Co-Op No Need for Online. Approval Processing Application in #5021 Confirmation in #5023 Any Concerned Party Head of Sales Team (Import/Export) $1, 000 ~ $4, 999 Any Concerned Party Head of Sales Team (Import/Export) - Head of Korea Sales Division - Any Concerned Party Head of Korea Sales Division $5, 000 ~ Any Concerned Party Head of Sales Team (Import/Export) Head of Korea Sales Division CCO (Mr. JY Choi)  Sales Strategy Team (Mr. CW Park, Ms. Roxy Lee) Any Concerned Party Sales Strategy Team (on behalf of CCO) 감면 금액 범위 (Per B/L) Online 승인 기안자 US$ 1, 000 미만 1 st GAUS 승인 2 nd Final Co-Op Online 승인 프로세스 불필요 기안 in #5021 승인 in #5023 누구나 (제한 없음) Sales팀 팀장 (수입/수출) $1, 000 ~ $4, 999 누구나 (제한 없음) Sales팀 팀장 (수입/수출) - 한국영업본부장 - 누구나 (제한 없음) 한국영업본부장 $5, 000 이상 누구나 (제한 없음) Sales팀 팀장 (수입/수출) 한국영업본부장 CCO (최준영 상무) 영업전략팀 (박찬우 대리, 이주영 사원) 누구나 (제한 없음) 영업전략팀 (CCO 대리) 8

3. How to upload D&D Deduction Request? (3) How to process online approval ①

3. How to upload D&D Deduction Request? (3) How to process online approval ① Click Support – Apply & AFS & Reserve – Approval in Portal. ② Click Draft 9

3. How to upload D&D Deduction Request? (3) How to process online approval ③

3. How to upload D&D Deduction Request? (3) How to process online approval ③ Click Common – English- D&D Commercial Deduction Request Form and click Confirm 10

3. How to upload D&D Deduction Request? (3) How to process online approval ④

3. How to upload D&D Deduction Request? (3) How to process online approval ④ Click Approval Line and set right approval line, then click Apply Apr. line for applying 11

3. How to upload D&D Deduction Request? (3) How to process online approval ⑤

3. How to upload D&D Deduction Request? (3) How to process online approval ⑤ Fill in the blank and click Submit for submitting D&D Deduction Request Make sure to input B/L No. in this section for data management purpose. 12

3. How to upload D&D Deduction Request? (4) How to upload application in GAUS

3. How to upload D&D Deduction Request? (4) How to upload application in GAUS (#5021) ① Input Agent, choose Target(Destination/Origin), input B/L No. , then click Inquiry ② Click One By One or All Together You can upload request of each container respectively by clicking One By One, or you can upload request of all containers in one request form by clicking All Together (It is advised to upload CNTRS with same B/L No. all together) 13

3. How to upload D&D Deduction Request? (4) How to upload application in GAUS

3. How to upload D&D Deduction Request? (4) How to upload application in GAUS (#5021) ③ Input data on yellow cells and click Save, then click Request Send You can either type deduction % or deduction amount Choose Commercial Reason for The Reasons For Request, and choose detailed reason for request(A/C request, Rollover, etc. ) Choose the Confirm Office based on Approval line guide 14