COMPUTERS Adware n Adware is advertisingsupported software It

COMPUTERS

Adware n Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing material are included with or automatically loaded by the software and displayed or played back after installation or in which information about the computer or its users activities is uploaded automatically when the user has not requested it. These applications often present banner ads in pop-up windows or through a bar that appears on a computer screen

Spyware n Spyware is a broad category of malicious software intended to intercept or take partial control of a computer's operation without the user's informed consent. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer's operation for the benefit of a third party

Virus n a virus is a self-replicating program that spreads by inserting copies of itself into other executable code or documents. A computer virus behaves in a way similar to a biological virus, which spreads by inserting itself into living cells. Viruses are one of the several types of malware or malicious software. In common parlance, the term virus is often extended to refer to computer worms and other sorts of malware.

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Sonicwall Enforced Client Antivirus n 10 USER n 01 -SSC-3420 Client/Server Anti-Virus Suite 10 User License 1 Year USD 397. 00 $397 / 10 = $39. 70 / PC n n 01 -SSC-6981 Client/Server Anti-Virus Suite 10 User Lic 2 Yrs 15% Savings per Year USD 675. 00 = $33. 75 / PC / YEAR n 25 USER n 01 -SSC-3421 Client/Server Anti-Virus Suite 25 User License 1 Year USD 980. 00 $980 / 25 = $39. 20 / PC n n 01 -SSC-6982 Client/Server Anti-Virus Suite 25 User Lic 2 Yrs 15% Savings per Year USD 1572. 00 = $31. 44 / PC / YEAR

Other Suggested (not endorsements or requirements): Adaware: http: //www. lavasoft. com/ n Spybot Search and Destroy: n http: //www. safer-networking. org/en/download/index. html AVG Antivirus: http: //www. grisoft. com/ n

TROUBLESHOOTING

***Troubleshooting Technique*** ***Break down the problem*** ***into smaller components*** Troubleshoot the components

NETWORKING

Typical (ideal) Store Layout

TCP/IP Network Info n n IP Subnet Mask Default Gateway DNS Server ***COMPUTER ***NETWORK ***ROUTER ***INTERNET NAME

Troubleshooting Tools IPCONFIG n PING n TRACERT n

IPCONFIG /ALL

PING Yourself (IP) Gateway DNS Internet address

PING -t

TRACERT

PRINTERS

PRINTER COMPONENTS n SERIAL n NETWORK ¨ CABLE / EQUIP n RAN / PORTSERVER ¨ CABLE ¨ PICK ¨ HOSTS COLDSTART / EQUIP ¨ AIX QUEUE ¨ PICK COLDSTART ¨ LINUX QUEUE

HOSTS FILE (AIX)

MENU PATH - 25

NETWORK vs. SERIAL

WHERE IS THE PROBLEM? RAN/PORTSERVER/CHASE NETWORK AIX PICK LINUX TROUBLESHOOTING FLOWCHART

PORTSERVER login: root / password: dbps command: who

PORTSERVER IF YOU DON’T SEE MULTIPLE TTY, THEN AIX SYSTEM PROCESSES NEED TO BE RESET

CHECK NETWORK n Can you ping the printer?

CHECK AIX / PICK TCL / AIX COMMANDS TCL n listptr n listpeqs n shp-status n sp-kill d# n ct md user-coldstart n sp-assign n block-print AIX n lpstat n enable n disable n cancel n Lp AIX COMMAND AT TCL PROMPT BY ADDING “!” IE: !cancel

TCL

listptr

listpeqs f#

shp-status

sp-kill d#

ct md user-coldstart

sp-assign f# / block-print X (p

AIX

lpstat / enable / disable

cancel (AIX queue)

lp –d (AIX queue) /etc/hosts

BARCODE LABEL PRINTER COMPONENTS n n Generic driver (AGFA Accuset 1000) Line (old software) or Page mode (new software) Accuterm default printer Default label printer 12. 10 to “R” or printer number

SIGNATURE CAPTURE

SIGNATURE CAPTURE COMPONENTS n PICK / AIX / LINUX BACKEND ¨ Menu n Paths 35. 12, 35. 13, 35. 14, etc. MAPPED NETWORK DRIVE ¨ i: n PC APPLICATION ¨ POS

PC INSTALL (NEW) n n n n Map network drive Uninstall. net 2. 0 Install POS software Open Settings screen Wait for. Net 2. 0 to load/reload Enter settings Start POS program INSTALLATION VIDEO

PC INSTALL (OLD) n n n Map network drive Install POS software Open settings by double clicking Johnstone logo Enter settings Start / Restart / Reboot POS or computer INSTALLATION VIDEO

MOST COMMON SIGCAP PROBLEMS (old) n 1) Problem: Signature not on invoice: Solution: HIT ENTER TOO QUICKLY Wait until the signature capture application disappears from the screen or taskbar before hitting ENTER n 2) Problem: Get stuck with error telling you R for retry Solution: I: drive not mapped, settings incorrect, or see #1 above n 3) Problem: Error saying contact technical support Solution: I drive not mapped n 4) Adobe Acrobat or misc programs in Startup

MOST COMMON SIGCAP PROBLEMS (new) n 1) Problem: Retry loop Solution: Hit enter in Accuterm instead of on Credit Card Application Click mouse on Credit Card Application to bring it to the foreground or use mouse to click to approve signature n Adobe Acrobat or misc programs in Startup

TROUBLES? Ping Yourself (IP) Ping Gateway Ping Signature Server (typically 192. 168. XX. 22) Ping DNS Ping Internet address i: drive mapped? Signature Capture program running (mouse over taskbar)

HANDHELDS

HANDHELD COMPONENTS Wireless Network Microsoft Activesync (ONLY version 3. 7) Signature Capture Wavelink Avalanche Enabler Wavelink Avalanche Console

Wireless Network CONFIGURE THROUGH “ENABLER” (see install “enabler” movie) “standard” SSID: johnstone WEP: main store’s phone #, 26 characters Click Wireless Icon Do you have signal?

Wireless Network Do you have an IP address? Can you ping the RS 6000

HANDHELD INSTALL n n n Remember to make sure that beam receiving is disabled in Settings -> Connections -> Beam Install and verify Activesync While connected install Avalanche Enabler ¨ ¨ ¨ n n n n n Run Enabler Click on the Config and setup network info Install Application and Config 3) Disable COM 1 in Activesync 4) Install Wavelink Console using default settings 5) In the Avalanche Console program, click the Green Agent button 6) Goto: Tools -> Software Licensing -> Activate -> Demo 7) Goto: File -> Backup/Restore Agent -> Restore from an agent backup Go to the directory of the. ABK file and load these settings 8) Goto: Software Collections and Enable/Disable Applicable Unit 9) On the handheld, start Avalanche…It will say “Updating Software” This will load the Telnet. CE program and indicate complete when done 10) Goto: Start -> Avalanche, from there execute the Telnet. CE program 11) Goto: Term _-> Authorization Input the authorization info given from the emailed registration (store should supply this info) 12) Goto: Term _> Configure (password is “js”) 13) Pick the profile and select edit, input the server and port info then select “config” in “autologin”…prompt: please: user: s 3 VIDEO: Activesync / registry change Enabler Sigcap Console Pt 1, Pt 2

TELNET CE AUTHORIZATION Start – Programs Avalanche

TELNET CE AUTHORIZATION Press/Hold Telnet CE Execute

TELNET CE AUTHORIZATION Telnet CE Options – Configure - Authorization

TELNET CE AUTHORIZATION Password: js Enter Telnet CE license info

TELNET CE CONFIGURE Start – Programs Avalanche

TELNET CE CONFIGURE Press/Hold Telnet CE Execute

TELNET CE CONFIGURE Telnet CE Options – Configure – Host Profile

TELNET CE CONFIGURE Password: js Highlight Profile – Edit

TELNET CE CONFIGURE Enter Port info Config

TELNET CE CONFIGURE Autologin Tab Telnet Tab

TELNET CE CONFIGURE Back to Profile Save!

COMMON TROUBLES SIGCAP ERROR WHEN TRYING TO SCAN check beam settings (Start – Settings – Connections – Beam – UNCHECK) ERROR WHEN SAVING SIGNATURE Are the Business, Personal, and Templates folders on the handheld and server? (Start – Settings – File Explorer) Asking for new partnership? WIRELESS On the network? Ping RS 6 K (typically 192. 168. XX. 20)

FUTURE TECH?

NAS BACKUP / FILE SHARE network backup file share off site capable

WEB BASED LINUX ACCESS admin hylafax add printers (Linux Invoice)

WHAT DO YOU WANT?