COMPUTER TROUBLESHOOTING Technology Mrs Huddleston Troubleshooting l How
COMPUTER TROUBLESHOOTING Technology Mrs. Huddleston
Troubleshooting? l How to fix something when it’s not working properly (problem solving). Huddleston - Troubleshooting 2
Booting: to start up a computer and load its operating system Cold Boot: starting/restarting your computer from no power l Turning on for the first time l Turn off, wait, turn back on l AKA Hard Boot l Warm Boot: restarting your computer while the power stays on l AKA Soft Boot l Huddleston - Troubleshooting 3
Troubleshooting Steps 1. 2. 3. Press Ctrl-Alt-Delete at the same time. l This will bring up the Windows Security Dialog Box. Choose Task Manager. l This will bring up a list of all applications running. Highlight the program that is “Not Responding” and End Task. l This will close only that program. Huddleston - Troubleshooting 4
Performing a Warm Boot Cont. 4. 5. 6. 7. 8. If the first try didn’t work, try again. If it still doesn’t work, perform a soft boot. If none of the above works, perform a cold boot. Perform a forced shutdown (press and hold the on button. ) If a forced shutdown doesn’t work, unplug it and remove the battery and try again. Huddleston - Troubleshooting 5
Other Computer Problems l Power is on, but nothing happens: l Check port connections and outlets. l. Make sure everything is plugged in tightly and securely. l. Cords should not be tightly wrapped or severely bent. Huddleston - Troubleshooting 6
Contacting Tech Support Never return a faulty machine without contacting the FRA Help Desk first. l Have the following info ready: l Product name, configuration number, serial number, and purchase date. l Conditions under which problem occurs. l Any errors messages. l Type of connected devices (if applicable). l Notes of what you’ve tried so far. l Huddleston - Troubleshooting 7
Printer Problems l Before printing check to make sure: l The power is on. l There is paper in the tray. l The printer is “On-Line. ” l All cords are tightly and securely in place. Huddleston - Troubleshooting 8
Printer Problems cont. l If all of the above is fine, and there is still a printer error: l Go to Start-Printers and Faxes or use the printer icon on the task bar. l Double-click the checked printer. l Check settings in the printer window. l Clear any unnecessary print jobs from the queue. Huddleston - Troubleshooting 9
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