Computer Aided Dispatch CAD Project March 16 2021

Computer Aided Dispatch (CAD) Project March 16, 2021 Jose Tellez, Chief of Police Amber Lashbrook, Support Services Manager 1

Background v National City Police Communications Center has a CAD system that is over 20 years old. v Central Square, formerly Tri-Tech, was designed for Fire Department and Medical / Paramedic use. v Over time, Dispatchers, Records personnel, and our Crime Analyst have found workarounds and have adapted to the system not originally designed for Police use. v The Communications Center is falling further behind compared to other agencies in the County as technology continues to advance. v The addition of new software / systems are creating efficiency challenges and placing Dispatchers at a disadvantage. 2

21 st Century Dispatching Prior to 2019, National City Police Department had not made significant technological advances to upgrade the Communications Center. Recent upgrades include: v January 2020 – Vesta 911 Phone Upgrade. Text to 911 and NG 911 compliant (State funded). v July 2020 – Dispatch Remodel. Ergonomic workstations and chairs, modernized appearance (primarily funded by State and asset forfeiture). v September 2020 – MDC upgrade for Police vehicles (grant funded). 3

Calls for Service Central Square Tyler New World 4

Mapping Central Square Tyler New World 5

Tyler New World Additional Features & Training v On site training for the system builds and go-live for all modules. v Tyler University – online training resource available 24/7. v Annual training conference v Annual statewide user training provided by those who use the software. v Event Ticker – Providing real time data on all incoming calls in one location. v One Stop Query Capabilities – All records checks required by the Dispatchers can be performed with one command. v Rapid SOS Integration with CAD Software v Enhanced Search & Print Capabilities v CAD to CAD Interoperability v BOLO Capabilities with picture and video attachments 6

Tyler New World What Else Do We Get? In addition to CAD and Mobile, Tyler New World provides: v Shieldforce – Mobile application for smart phones providing call data to units in the field and real time GPS locations. v Brazos – Citation, Field Interview and AB 953 required forms in one application on the officers smartphone stored in our databases. v CAD Web View – Real time status monitor for employees not working at a CAD or Mobile workstation. 7

National City 7 C’s Pledge & Strategic Plan v Customer Service Improve efficiency in responding to calls for service. Ability to locate and respond to those needing help. v Courtesy Responsive by providing call backs and updates to callers. v Collaboration Ability to share critical information with other agencies and manage critical events. v Public Safety Improve operational readiness. 8

Questions 9