Complaints 1172022 3 52 AM Lenka Lexov Order

Complaints 1/17/2022 3: 52 AM ©Lenka Lexová

Order No 132 of 2 February 2006 We reffer to our order and regret to say that the consignment has not given us much satisfaction. On unpacking the cases we have found part of the goods damaged. It is clear that the damage was caused by unsuitable packing. In view of these facts we claim from you compensation to the amount of 5000 Kč. We hope that further orders will be dispatched in accordance with our instruction. 1/17/2022

Complaint Ø number of the order, date of dispatch, other important data about the consignment Ø a clear statement what is wrong Ø a request to the supplier to investigate and settle the matter (reduce the price, replace the damaged articles, improve the quality, etc. ) Ø a request for positive results 1/17/2022

ØOpening phrase We thank you for your invoice and advice of dispatch but we are sorry to say that your consignment has not arrived in accordance with our order. 1/17/2022

ØReason for complaint The consignment contains only 20 boxes instead of 30 boxes as stated in the Bill of Lading. We must draw your attention to the shortage in weigth of 200 kg too. If we do not get the rest of the goods by 3 March we will be forced to cancel this order. 1/17/2022

ØClosing phrase We would like to ask you to investigate the matter and let us have your comments. We are sure you will not disappoint us in meeting our requests. 1/17/2022

Complete the missing words, name the phrases and put them into the correct order: We …. that further …. . will be Ø …… in accordance …… our …… With …. . to …. , we are…. to …. . Ø that the goods has …. . yet. We are …… into ……. …… by this ……. Ø As we are badly. . ……. of …. we request you ……… the goods ……… Closing phrase Opening phrase Reason of writing 1/17/2022