COMPLAINTS 1 V 2 nd semester Lenka Lexov

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COMPLAINTS 1 V- 2 nd semester ©Lenka Lexová

COMPLAINTS 1 V- 2 nd semester ©Lenka Lexová

Order No 132 of 2 February 2013 We refer to our order and regret

Order No 132 of 2 February 2013 We refer to our order and regret to say that the consignment has not given us much satisfaction. On unpacking the cases we have found part of the goods damaged. It is clear that the damage was caused by unsuitable packing. In view of these facts we claim from you compensation to the amount of 5000 Kč. We hope that further orders will be dispatched in accordance with our instruction. ©Lenka Lexová

COMPLAINT Ø number of the order, date of dispatch, other important data about the

COMPLAINT Ø number of the order, date of dispatch, other important data about the consignment Ø a clear statement what is wrong Ø a request to the supplier to investigate and settle the matter (reduce the price, replace the damaged articles, improve the quality, etc. ) Ø a request for positive results ©Lenka Lexová

OPENING PHRASE We thank you for your invoice and advice of dispatch but we

OPENING PHRASE We thank you for your invoice and advice of dispatch but we are sorry to say that your consignment has not arrived in accordance with our order. ©Lenka Lexová

REASON FOR COMPLAINT The consignment contains only 20 boxes instead of 30 boxes as

REASON FOR COMPLAINT The consignment contains only 20 boxes instead of 30 boxes as stated in the Bill of Lading. We must draw your attention to the shortage in with of 200 kg too. If we do not get the rest of the goods by 3 March we will be forced to cancel this order. ©Lenka Lexová

CLOSING PHRASE We would like to ask you to investigate the matter and let

CLOSING PHRASE We would like to ask you to investigate the matter and let us have your comments. We are sure you will not disappoint us in meeting our requests. ©Lenka Lexová

COMPLETE THE MISSING WORDS, NAME THE PHRASES AND PUT THEM INTO THE CORRECT ORDER:

COMPLETE THE MISSING WORDS, NAME THE PHRASES AND PUT THEM INTO THE CORRECT ORDER: We …. that further …. . will be …… in accordance …… our …… With …. . to …. , we are…. to …. . that the goods has …. . yet. We are …… into ……. …… by this ……. As we are badly. . ……. of …. we request you ……… the goods ……… Ø Closing phrase Ø Opening phrase Ø Reason for writing ©Lenka Lexová

RESOURCES ASHLEY, A. Oxford Handbook of Commercial Correspondence. 1. vyd. Plzeň: Fraus, 1999, 128

RESOURCES ASHLEY, A. Oxford Handbook of Commercial Correspondence. 1. vyd. Plzeň: Fraus, 1999, 128 s. ISBN 978 -0 -19 -457213 -2. BABÁKOVÁ, Jiřina. SACHS, Rudolf. Anglická obchodní korespondence. Commercial Correspondence. 1. vyd. Plzeň: Fraus, 1999, 128 s. ISBN 80 -723 -8051 -6. DYNDA, Antonín. Česko-anglická obchodní korespondence. 1. vyd. Praha: PRAGOEDUCA, 1995, 513 s. ISBN 80 -858 -5629 -8. GAVLASOVÁ, Milena. PYTELKA, Josef. Angličtina pro ekonomické obory. 1. vyd. Praha: Státní pedagogické nakladatelství, 1987, 128 s. ©Lenka Lexová

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