COMPETENCY And its characteristics SAHIL P GANDHI 15

COMPETENCY And its characteristics SAHIL P GANDHI (15 -CO 611)

Definition Any attitude, skill, behaviour, motive or other personal characteristics that is essential for an individual to perform a job or more importantly which differentiates an individual from another. According to Hogg, ”Competency is/are the characteristics of manager that lead to demonstration of skills and abilities which result in effective performance within the occupational area. Capacity to transfer skills n abilities from one area to another”.

Competency required by and employee Adaptability Committment Creativity Motivation Leadership Independence

Core Competency BY EMPLOYEE Customer service Teamwork n cooperation Result oriented Accountability Judgement n decision making BY MANAGER Talent management Transformers of org’

THE ICEBERG MODEL Iceberg model

. SKILL : ability to do something (eg. MS-WORD) KNOWLEDGE : type of information used (many languages) SELF IMAGE : view of himself/herself , identity , personality etc (leader) MOTIVE : driving force (promotion) TRAIT : typical aspect of persons behaviour (good listener)

Types of competency Core : it is the internal capability which is required for success. Professional/technical : specific knowledge and skills required. Threshold : characteristics requried by a job holder for job. Differentiating : which differentiates superior performance from average performers.

Characteristics of competency Leadership competency Decision Development of people Self-confidence Relationship building Interpersonal competency Respect for client Listening skills Oral skills Writing and communication skills Conflict Mgt’ Flexibility