Compassionate Leadership in Health and Care on the

“Compassionate Leadership in Health and Care on the Isle of Wight” Maggie Oldham Chief Executive

#iownhsleadership @Isle of Wight NHS Trust

Incivility: What happens when someone is rude? 50% decrease in willingness to help others 80% of recipients lose time worrying about the rudeness 25% take it out on service users 20% decrease in performance “The Price of Incivility” C Porath & C Pearson, Harvard Business Review, 2013 48% reduce their time at work #iownhsleadership

75% of service users less enthusiasm for the Organisation 38% reduce the quality of their work

Our Values @Isle of Wight NHS Trust #iownhsleadership

“Never had anything like this before – pioneering!” “Positive and uplifting. Great to meet colleagues. ” “I’ve worked elsewhere and delivered corporate inductions and this is the best one I’ve experienced. ”

Today’s ‘winners’ • • Amanda Pearson Karen Whiteley & Lisa Garnham (for the leadership development team) Becky Hepworth (on behalf of all community children’s service) James Dawson Jo Case Cathy Frost Jasmin Fuller @Isle of Wight NHS Trust #iownhsleadership

10% increase since December for those who would recommend the Trust as a place to have care or treatment. Average of 78% of respondents saying they feel able to make suggestions to improve the work in their team/department. Fewer staff each month reporting they have witnessed bullying. 19% increase in those who responded recommending the Trust as a place to work since December survey.

Showcasing Trainee Nurse Associates – February 2019 Registered Nurse Degree Apprentices September 2018 We have had 196 applications for 15 places for our next cohort of Registered Nurse Degree Apprentices! @Isle of Wight NHS Trust #iownhsleadership

What does compassionate leadership mean to you? What does good team working look like? Think about what you might change in your practice after today – never a free lunch! @Isle of Wight NHS Trust #iownhsleadership

@Isle of Wight NHS Trust #iownhsleadership

You are going to hear today from some fabulous people, the message is clear, Civility and Compassion in the way we all behave and lead, has a major impact on those we care for, and those we work with. Let what you hear today, inspire you to return to work with a renewed passion to be the person you want to be and shine in all you do. @Isle of Wight NHS Trust #iownhsleadership