COMPANY PROFILE Copyright 2013 Reg No 200402202923 Vat

COMPANY PROFILE Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

OUR MISSION To provide the Western Cape’s business community with quality brandname Information Technology business information solutions, reliable and professional Technical Support, and unparalleled Customer Service through the application of the principles of our partners such as Lexmark and to earn a fair profit for our employee-owners and stakeholders by embracing sound, ethical business practices. Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

COMPANY BACKGROUND Sizisa Ukhanyo Trading 99 T/A Khawuleza-IT Services, established in 2005, provides IT hardware repairs, maintenance and sales to both the Corporate and the SMME business sector in the Western Cape, with a focus on the Cape Town CBD and its neighbouring business community. Khawuleza-IT Services has grown as a result of the acquisition of HP and Lexmark certified technicians, spare-parts & consumables suppliers, business administration and marketing consultants. We ensure efficient job-tracking, streamlined tracking of all calls logged, work in progress, warranties, as well as professional accounting. Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

PRODUCTS & SERVICES Khawuleza-IT is an existing operation whose primary business has been the sale and service of business appliances (copiers, facsimiles, printers, etc. ) and has operated as a part of the office equipment industry. We repair Laser, Inkjet, Dot-Matrix, Line and Point-of Sale printers and provide support for Hewlett Packard, Seikosha, Epson, Lexmark, Oki, Canon and Citizen. Our LCD/LED monitor repair facility is fully equipped to repair all brands ranging from monochrome to large highly calibrated units. In addition, we are qualified to repair and support scanners and printers, motherboards, UPS’s and other such devices. We also provide website design & hosting as well as domain registration services Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

SUPPORT & MAINTENANCE We offer a 90 day carry in warranty on all repaired units. We supply: - Computer peripherals and components - Complete PC Systems and Solutions - Consumables of all popular bands of printers including Toner, Inkjet - cartridges and Printer Ribbons - We supply printer spares for most popular printers. Khawuleza-IT Services offers a full collection and delivery service to all our clients within a specified radius of Cape Town CBD. Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

KEYS TO SUCCESS The keys to our success are: Building and maintaining strategic alliances with our manufacturers and other industry related business partners; Adopting a customer- and market-focused sales and marketing paradigm; and, Managing the business by implementing, and consistently measuring and adjusting the fundamentals of a Balanced Scorecard Ensuring quality workmanship by our certified Lexmark and HP certified technicians, combined with a sound work ethic Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

COMPETITIVE ADVANTAGE Khawuleza-IT employs of the few HP and Lexmark certified technicians in the Western Cape. The only way we can hope to differentiate well is to define the vision of the company to be an information technology ally to our clients. We will not be able to compete in any effective way with the large mainland-based office equipment companies by selling boxes or products as appliances. We need to offer a real alliance to our local customers. The benefits we sell include many intangibles: confidence, reliability, knowing that somebody will be there to answer questions and help at the important times. These are complex products that require serious knowledge and experience to use. Our competitors tend to sell only the products themselves, and very little in the way of after-sale training and support. Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

CORPORATE SOCIAL INVESTMENT Khawuleza-IT Services’ corporate social investment initiatives include the development of sports among the youth in disadvantaged areas. It also supports the Zerilda Park Pre-Primary School for less privileged children Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

CONCLUSION All businesses have in common a need to be continuously productive, and they rely on their service providers and vendors to sustain their productivity. Effectively filling this need requires that the vendor bring to the table sound planning, quality products, reliable service, and a true partnership and support relationship. Specific business needs include the ability to gather, compile, analyze, and distribute information in various media formats. This is where Khawuleza-IT's strengths will be most beneficial to our clients, both big and small. Anyone can sell the "box" at an attractive price, but only a true value-added provider can offer the peace-of-mind that comes from a customer-focused approach to the relationship. Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533

CONTACT DETAILS Postal Address: P. O Box 127 Plumstead, 7801 Telephone: Facsimile: +27 (21) 705 1507 +27 (86) 614 3224 Gavin Heeger (Member) Cell: 082 469 3362 e-mail: gavinh@khawuleza-it. co. za Ernestine De Bruin (Office Administrator) Cell: 084 603 5730 e-mail: ernie@khawuleza-it. co. za Copyright 2013 | Reg No: 2004/022029/23 | Vat No: 4080213533