COMPANY ANALYSIS Offset Printing House OPH Sdn Bhd

COMPANY ANALYSIS Offset Printing House (OPH) Sdn. Bhd. BA-1201 Accountant in Business 09 b 4027 Cheong Choon Ling 09 b 4049 Wong Chew Yen 09 b 4050 Chua Yi Shien 09 b 4055 Lim Ren Wei

Content • • • Company Profile Company’s position Organisation structure Human Resource Management Marketing Accounting Financial statement Monitor & Inspect Quality Management style Worst case senario Statistics Questions and Answers Session

Company Profile Company Address Lot Q. 37, No. 4, Spg 7, Tapak Perindustrian, Lambak Kanan, Berakas BB 1714 Postal Address P. O. Box 1111, Bandar Seri Begawan BS 8672, Brunei Darussalam Established in 1981 Directors Abdul Razak Hj Mohamad Yassin IC No. 00 -062542 Teo Yik Ngap IC No. 50 -160218 Contact Person Kenny Teo(GM) Lim Ee Shu (Assistant Manager) Jennifer Ching (Administrative Manager) Total No. of Staff 14 full time staff Contact Number 673 -2390796/7

Offset Printing House Sdn Bhd • Specializes in all forms of printing. • Major clients: −Hotel Industry – Amedeo Flights −Embassy – Huszar Brammah −Service Industry – Banking industry – Government – Motoring industry • Financial Strength – Capital Employed BND 25, 000. 00 – Assets plus factory BND 1, 000. 00 – Annual Sales averaging BND 850, 000. 00 – BND 1, 000. 00

Company’s position • Position 4 or 5 out of one or two dozens of printing services – 1 st position: Price Bolkiah’s Company, Brunei Press – 2 nd position: Nyuk Lian Sdn. Bhd. • Stand in as ‘veteran’ of their business. • Has been erected since 2 or 3 decades ago • Satisfied with the current position

History • Suffered a lot of downs with financial problems. • Maintaining was never simple – Expenses are extremely high; maintenance of the high-tech machineries, estimate B$700, 000

Organization structure

Human Resource Management Focus on 3 general functions: • Recruitment – To be able to choose the best fit for the job – And to Maintain the recruitment cost within our budget figures. • Training and Development – To determine the exact needs of the job position of employees – To develop most effective training materials – To deliver the training materials with the most effective methods – To create the most effective impact on the results or behaviour

Human Resource Management • Motivation and Evaluation of Performance – Provide incentives - awards, bonus or salary increase. – Creating a positive environment – Building a solid foundation – Honor your promises Performance Review Summary Form records employees evaluation in: – accomplishments – service and relationships – dependability – adaptability and flexibility – decision making or problem solving

Marketing • Price maker and price taker • For normal and common products - price are set at market price sold by other companies. • For special items - Special prices, prices set by OPH itself. (Job costing)

Marketing • Hardly do any advertising: well-known by many companies. • The company has been thought of expand their business to several areas around Brunei but the market in Brunei isn’t that large. – Thus, they are having just a single branch in the Berakas Industrial Area.

Accounting • Earlier on of the business -Lot of debts, some turned in to bad debts, considered as a loss • As business slowly becomes better, sales and profit increased -Debts are paid consistently -Control of spending • Get to understand what kind of debts are good and which are bad.

Financial statement • Most feared transaction would be bank loan – requires regular installments – is agreed for a set period of time. • Earlier years of the business, he’s done loans on buildings and machineries – uncertain if he is capable to repay the loan From then on, he will try not to do big loans anymore unless he is capable of doing.

Monitor and Inspect Quality • Hardly monitor and inspect on the quality of their services and products, as –most of their products are done by automated machines which the quality and quantity are controlled.

Monitor and Inspect Quality • high reputation for their products, customers usually are trustworthy towards them. • deteriorated products, they can return and exchange for new ones. Therefore, service degradation does not really affect the business in the company.

Monitor and Inspect Quality

Management Style • Flat organizing structure • Organizational structure where most middle management levels and their functions have been eliminated, thus bringing the top management in direct contact with the frontline salespeople, shop floor employees, and customers.

Management Style • By using this particular type of management style, Offset Printing Company is able to response to it customers’ need more effectively and efficiently. It will increase customer satisfaction and it will benefit to company’s future sales.

Worst case senario Problems: lack of money power; rental Amedeo bankrupt(70% profits came from them) – Sales fell drastically – Problem kept on arising • Loan amounted $400, 000 to building. Survived by winning the fixed income of $40, 000 a month from HSBC outsource project. • Additional machineries are added; $700, 000 5 years fully repay • Owed banks $1, 300, 000 excluding interest payable • No salesmen; manager work on himself.

Nowadays • Extremely satisfaction – No future decisions • Do not concentrate on going to customers but providing services that other companies do not provide.

Techniques to problems tackled • Searching for consumers is the toughest – State of giving up – Earn small amount Techniques • Concentrates on the production of completing finished products. – Improving the completed products of other companies. • Getting projects/tenders from government.

Techniques New strategy implemented: Concentrates on the production of completing finished products • For eg: Red packets. ümany companies print but no gold stripes design ücannot fold without hands üOPH bought machines that can complete both. • Instead of competing with rivals completing non-finish red packets(for eg) • More stable and fixed income. • Competitors might become customers instead

Statistics The number of printing enterprise created in the one year gap is only one enterprise difference. It shows not many entrepreneurs have thought about investing in providing printing services. Operating revenue and expenditure has also dropped. Not many changes in stock has been made in 2001 compared to year 2000 We can conclude that the existing printing company are either just earning the fixed income and not pushing on getting more.

Number of Enterprises, Employees and Total Compensation by Type of Business Activity, 2000 and 2001, Brunei Darussalam According to the statistics above, the total number of employment from 2000 to 2001 has dropped by 20 people while the overall economic activities has risen instead, by 2862 people. This shows that the printing industries are retrenching their business structure. They are trying to redesign the process in order to improve operation. One of the way is to cut the layers of the organization structure. This can be supported by seeing the salaries and wages are increased instead. The workers who are not made redundant will have more work and thus given more monetary reward in return.

Total Operating Expenditure by Kind of Economic Activity, 2000 and 2001, Brunei Darussalam From the tables, we can see drops on most of the aspects. We can conclude that printing companies are trying to reduce expenditures than last year to prevent over spending to reduce losses. We can notice that even the cost of production is reduced. We conclude that they are reducing the number of products produced. Probably, Just In Time strategy is one of many ways to help to reduce unnecessary expenditures.

Total Operating Revenue by Type of Business Activity, 2000 and 2001, Brunei Darussalam From the statistics above, sales for finished goods and goods for resale fell quite drastically. This show poor income for the printing company. It might due to increased competitors and rivals or poor economic environment nowadays. We can see that they are drawing themselves out and staying in the comfort zone by earning the fixed amount of income.

Opinions and suggestions • OPH clever techniques to stay alive in this competitive market. • We are acknowledged that OPH encountered hardships. – Risks are taken thus successful days has been granted back. – Meaning: Business is all about taking risks; sometimes risk has to be taken to achieve successful results.

Opinions and suggestions • Bad Debts are ignored. – Revenue earned are used to cover the bad debts occured – however there are better measures to deal with the amount of money that are not collected. • Send a 10 Day Demand Letter • Be Proactive • Implement a consistent biling and collection process

References • • Economic Census contributed by JPKE and BIBD S. Ruben 3 Ways to Reduce Bad Debt and Make Sure Your Customers Pay http: //ezinearticles. com/? 3 -Ways-to-Reduce-Bad-Debt-and-Make-Sure-Your. Customers-Pay&id=248931 Retrieved on 1 st October 2010

QUESTIONS AND ANSWERS SESSION Offset Printing House (OPH) Sdn. Bhd.

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