Community Gateway Association CGA Karen Perry Head of
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Community Gateway Association (CGA) Karen Perry Head of Community Empowerment Community Gateway Association
Our application… Our application to be a co-regulatory champion was focused on the core principles of the Gateway model Gateway is an alternative method of coregulation that puts tenants and communities at the heart of our organisation
The Gateway Story… • • • background stock transfer - Nov 05 membership organisation empowerment strategy built into our rules
Residents take the lead… • • shareholders & AGM GTC & CGA Board action & focus groups workshops & road-shows walkabouts & taskforces community studies & more…
Developing scrutiny… • • • action groups focus groups mystery shopping complaints panel scrutiny panel
Some outcomes & impact… • • closure of offices caretaking service community safety team contract procurement improved service standards improved void conditions improved adaptation service
Continuous improvement… • • GTC residential scrutiny workshop sub-area involvement scrutiny programme
Questiontime… Any Questions?
Contact details: Peter Ingham, CGA Board member peter. ingham@communitygateway. co. uk Gill Lawson, CGA Board member gill. lawson@communitygateway. co. uk Karen Perry, Head of Community Empowerment karen. perry@communitygateway. co. uk Tel 01772 268038
