Community Case Management A CommunityBased Initiative The Vision

Community Case Management A Community-Based Initiative

The Vision of CCM: To Shorten The Duration & The Experience Of Homelessness 2

The Way We Used To Be… Volunte ers of America Pathway s for Women Compass Health Interfaith Shelter Salvation Army Homeless Househol ds Catholic Commun ity Services Cocoon House Monroe Gospel Women’s Mission Women & Children’ s Mission Housing Hope 3

Homeless Households 1 call 1 Intake CCM • SPOI Shelter Providers The Way We Are Now… 4

Homeless Households Housing Intake Specialist LEAD North Sound 211 – I&R Housing Intake Specialist North Sound 211 – I&R 2. 0 FTEs 5. 0 FTEs Basic Structure 5

1. Community acknowledgement that being homeless was unconscionably painful and in-forming life event 2. That there must be something MORE we can do to ease the pain of the experience 3. That the MORE that we can do we would do as a community of providers = de-silo-ing ourselves! 4. That we resolved to recognize that if we planned well, with enduring intention, that we would get would be more than what we would give up How We Got Here…

OLD… • Multiple wait lists • Shelter went to those who were persistent or who knew the system and how to work it • Undedicated staff time consumed maintaining the wait list NEW… • A single wait list is FAIR and EQUITABLE – time and date stamped, with availability on a first-come, first-served basis • Little staff time consumed* Comparison: OLD and NEW 7

Challenges • How LONG would households wait? • 3 to 6 months, or longer… • Would it would serve all homeless populations equally • No - unique populations required flexible approaches • All homeless populations represented? • No – single, non-parenting men, and those with shorter-term housing needs • Now a “shared” number, but ACCURATE for the first time. • Individual agency turn-away stats… 8

1. Fair, equitable and equal access to emergency shelter 2. For the first time = unduplicated stats 3. Consistent and comprehensive I&R support for all callers 4. Foundation for the 10 -Year Plan (? ) Benefits 9