Community Advisors and Patient and Family Advisors as

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Community Advisors and Patient and Family Advisors as Equal Partners = Improved Quality Judy

Community Advisors and Patient and Family Advisors as Equal Partners = Improved Quality Judy Porter, Patient and Family Advisor, PHC, NSHA Erin Leith, Provincial Manager, PHC, NSHA

PROJECT RATIONAL CFHI’s Six Levers For Accelerating Healthcare Improvement Louis, JLD and Baker R

PROJECT RATIONAL CFHI’s Six Levers For Accelerating Healthcare Improvement Louis, JLD and Baker R (2014); cfhi-fcass. ca/Assessment. Tool

GOAL OF THE PROJECT Enhance Primary Health Care (PHC) Quality and Safety through meaningful

GOAL OF THE PROJECT Enhance Primary Health Care (PHC) Quality and Safety through meaningful patient/family and caregiver engagement by: 1. Improving patient and family engagement 2. Understanding how best to involve PFAs in quality teams/councils 3. Developing and implementing a system level strategy to engage PFAs.

Engaging Patients, Families and Communities Community Health Teams § Build knowledge, confidence, and skills

Engaging Patients, Families and Communities Community Health Teams § Build knowledge, confidence, and skills to help make healthy lifestyle choices and to better prevent and manage risk factors that are common across chronic conditions § Collaborates with many partners and involves the participation of the community it serves § Engage community and citizens and build capacity to support health

Engaging Patients, Families and Communities

Engaging Patients, Families and Communities

Understanding how best to involve PFAs in Quality Committees

Understanding how best to involve PFAs in Quality Committees

Lessons Learned § Buy-in from clinical leaders is essential. § Staff education is important.

Lessons Learned § Buy-in from clinical leaders is essential. § Staff education is important. § Role clarity from a patient and provider perspective is important. § You don’t have to have everything figured out at once! § Recruitment and retention of PFAs is challenging. § Not everyone is the right fit for the role of a PFA; together identify other potential opportunities.

System Level Strategy Objective: • To learn how best to involve PFAs in NSHA’s

System Level Strategy Objective: • To learn how best to involve PFAs in NSHA’s PHC Quality Improvement and Safety Teams / Councils so that patients have a stronger voice and meaningful impact on the PHC system. Need to understand: • How will we know it is going well? What will success look like? • Challenges and lessons learned by teams, members and system. WZ Community Council Conversation

Time to get to know each other In order for engagement to reflect NSHA’s

Time to get to know each other In order for engagement to reflect NSHA’s definition, teams need… Clear roles and expectations that everyone understands Shared goals and priorities Opportunities to see their individual and collective impact

Next Steps § NSHA PFA conference 2020 (3 PHC PFAs are leading in the

Next Steps § NSHA PFA conference 2020 (3 PHC PFAs are leading in the planning!) § NEW catalyst grant application submitted (Sept 2019), objectives: § Design elements of a peer-to-peer engagement network that will support PFA and PP engagement and participation in QI and research § Approach to recruit and retain patients with diverse backgrounds and experiences § Structures and processes are needed to sustain a peer-to-peer engagement § Building capacity – standard orientation, PFA peer support, building staff CD / comfort in working with PFAs

Contact Information Erin Leith BSc. N, RN, MHSA Judy Porter Manager, Planning and Development,

Contact Information Erin Leith BSc. N, RN, MHSA Judy Porter Manager, Planning and Development, Primary Health Care Mumford Professional Centre 6960 Mumford Road, Suite 2056 (2 nd Level) Halifax, NS B 3 L 4 P 1 Erin. Leith@nshealth. ca Cell: 902 -222 -2851 Fax: 902 -454 -1406 Patient and Family Advisor Primary Health Care novaskoshun@hotmail. com