Communications Learning Objectives Understand how listening is an
Communications
Learning Objectives • Understand how listening is an important part of communication • Relate the game to principles of communication • Develop strategies to overcome barriers • Practice skills of effective instruction
Listening Is • An essential part of communication • Not taught in school • A skill that can be learned
Why is Listening a Key Skill of Leadership? • It connects us with others. • It helps us make decisions and solve problems.
Two Parts of Effective Listening • Active listening • Empathetic listening
Active Listening Active listening reflects what a person is saying to confirm comprehension. It requires: • Rephrasing and checking • Nonjudgmental attitude
Empathetic Listening Empathetic listening is a sincere attempt on the part of the listener to understand in depth what a speaker is saying. It requires: • • • Putting the listener in the speaker’s place Seeing things from the speaker’s viewpoint Understanding how the speaker feels
Examples of Communication Baden Powell’s gravestone Trail Symbol: “I have gone home” Wood Badge beads BSA uniform, patches What messages do they convey? Are they effective?
What are the Barriers to Effective Communication?
Ways to Assure Good Communication • • Common ground Sincerity Authority Clarity Good presentation skills Receptiveness Environment
Four Levels of Learning • • Level else 1 2 3 4 - You Read it It is Taught to you You Experience it You Teach it to someone
Summary • • • A tool of leadership. Essential to effective teams. Happens in the “common ground. ” Should be clear and concise. Is written, verbal, and nonverbal.
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