COMMUNICATION WRITTEN Any type of communication through written

COMMUNICATION

WRITTEN • Any type of communication through written word • The most common form of business communication • Important to convey messages through the workplace and to client • Managers use reports, presentations, and surveys • Also important for advertising • Necessary to use appropriate prose and tone

VERBAL • Primary tool for expression between people • Public speaking relays messages to large groups • Interpersonal communication usually involves two people • Important in clarifying • Useful for collaboration and creating connections with people

NON VERBAL • Body language • Useful in observing someone’s mood • Conveys a person’s characteristics or comfort level • Important in creating relationships • Often used with verbal communication

TEAMWORK • Teams don’t work without teamwork • Maximizes members strengths • Good teamwork improves attitudes and moods • Important when reaching a goal

TEAMWORK IN REAL COMPANIES • Many companies use teamwork to accomplish goals • Good teams can improve communication between headquarters and smaller offices • Microsoft reorganized itself to “encourage more cooperation and collaboration across the corporation” • All companies require some teamwork to succeed

OTHER WORKPLACE ETIQUETTE • Manners • Business Dinner Etiquette • Polite and Respectful

POSITIVE EFFECTS • Communication is key to working in a group • Improves productivity and morale • Creates a win-win situation • Customer and business benefit • Good communication clarifies and informs

NEGATIVE EFFECTS • Misunderstanding and Confusion • Mistakes Made • Decreased Productivity • Low Morale

VIDEO • https: //www. youtube. com/watch? v=8 Ox 5 Lh. IJSBE&feature=play er_detailpage

WORKS CITED • http: //www. inc. com/encyclopedia/written-communication. html • http: //smallbusiness. chron. com/importance-written-communicationbusiness-2936. html • http: //www. livestrong. com/article/150573 -what-is-verbal-communication/ • http: //www. livestrong. com/article/156961 -the-importance-of-verbal-nonverbal-communication/ • http: //smallbusiness. chron. com/effects-bad-communication-business 2880. html • http: //smallbusiness. chron. com/importance-good-communication-business -1403. html • http: //www. the-happy-manager. com/articles/why-is-teamwork-important/