COMMUNICATION WARS A REVIEW OF COMMUNICATION BARRIERS BETWEEN
COMMUNICATION WARS A REVIEW OF COMMUNICATION BARRIERS BETWEEN PILOTS AND MECHANICS FAA-AFS Downloaded from www. avhf. com 10/30/2020 1
COMMUNICATION WARS v THIS IS AN EXPERIMENTAL AND CREATIVE 2 HOUR AVIATION SAFETY TRAINING PROGRAM. v REQUIRES AUDIENCE PARTICIPATION TO SUCCEED. v DESIGNED TO MAKE YOU THINK. FAA-AFS Downloaded from www. avhf. com 10/30/2020 2
DISCLAIMER STATEMENT v EACH PRESENTATION WILL BE DIFFERENT, BECAUSE THE PARTICIPANTS ARE DIFFERENT, SO THIS PRESENTATION MAY NOT MEET OR IT MAY EXCEED THE STATED GOALS AND OBJECTIVES FAA-AFS Downloaded from www. avhf. com 10/30/2020 3
COMMUNICATION WARS GOALS: v TO IMPROVE COMMUNICATIONS. v TO EXAMINE THE BARRIERS TO COMMUNICATION BETWEEN PILOTS AND MECHANICS. v TO REVIEW THE PILOT AND MECHANICS DUTIES AND RESPONSIBILITIES UNDER THE FAR FAA-AFS Downloaded from www. avhf. com 10/30/2020 4
COMMUNICATION WARS OBJECTIVES: v TO CREATE GREATER UNDERSTANDING BETWEEN PILOTS AND MECHANICS. v TO IMPROVE SAFETY THROUGH BETTER COMMUNICATIONS. v TO HAVE A LITTLE FUN DURING THE LEARNING PROCESS. FAA-AFS Downloaded from www. avhf. com 10/30/2020 5
RULES: BECAUSE THIS IS AN INTERACTIVE CLASS THE FOLLOWING RULES APPLY. v BE NICE. v BE CONCISE IN YOUR COMMENTS. v BE HONEST. v LISTEN WITH BOTH EARS. FAA-AFS Downloaded from www. avhf. com 10/30/2020 6
SUGGESTION TO IMPROVE AUDIENCE PARTICIPATION v MANY FOLKS HATE VOICING THEIR OPINION IN PUBLIC. IT MIGHT BE HELPFUL IF YOU START YOUR COMMENTS WITH THIS PHRASE: “I KNOW OF A MECHANIC OR PILOT WHO SAYS”--------------------------------------------------------------- FAA-AFS Downloaded from www. avhf. com 10/30/2020 7
RULES v THE PROGRAM IS 2 HOURS LONG UNLESS THE PARTICIPANTS ASK FOR ANOTHER 30 MINUTES. v SPEAKERS HAVE A 1 MINUTE LIMIT. v UMPIRE HAS THE FINAL WORD. v NO SPITTING, NAME CALLING, OR CUSSING ALLOWED. FAA-AFS Downloaded from www. avhf. com 10/30/2020 8
RULES v MECHANICS SIT ON THE RIGHT OF THE ROOM, PILOTS SIT ON THE LEFT (FACING THE SPEAKER). v EACH GROUP WILL PICK A LEADER. v THE UMPIRE CAN STOP ANY SPEAKER, SEND SPEAKERS TO THE PENALTY BOX, AND SERVE AS THE OFFICIAL TIME KEEPER. . FAA-AFS Downloaded from www. avhf. com 10/30/2020 9
!!!!!!NOTICE!!!!!!! FOLKS, YOU NOW HAVE FIVE MINUTES TO CHANGE SEATS AND TO PICK YOUR LEADERS FAA-AFS Downloaded from www. avhf. com 10/30/2020 10
INTRODUCTIONS v INSTRUCTOR: TONY JANCO (WELL SPRING OF FAR KNOWLEDGE) v FACILITATOR: BILL O’BRIEN (FAST-TALKING BUREAUCRAT) v UMPIRE: KATHY WADSWORTH (SHE WHO MUST BE OBEYED) FAA-AFS Downloaded from www. avhf. com 10/30/2020 11
QUESTION? FAA-AFS DOES A COMMUNICATION PROBLEM REALLY EXIST? Downloaded from www. avhf. com 10/30/2020 12
DEFINITIONS: v COMMUNICATIONS: IS THE TRANSFER OF INFORMATION FROM A SPEAKER (TRANSMITTER) TO A LISTENER (RECEIVER) v GOOD COMMUNICATIONS IS ACHIEVING THE DESIRED RESPONSE IN THE LISTENER (RECEIVER) FAA-AFS Downloaded from www. avhf. com 10/30/2020 13
LET’S LOOK AT SOME ACTUAL LOG BOOK ENTRIES FAA-AFS Downloaded from www. avhf. com 10/30/2020 14
SAMPLE LOG BOOK ENTRIES v PILOT: EVIDENCE OF HYDRAULIC FLUID IN LEFT MAIN WHEEL WELL. v MECHANIC: FAA-AFS Downloaded from www. avhf. com REMOVED EVIDENCE WITH A RAG. 10/30/2020 15
SAMPLE LOG BOOK ENTRIE S v PILOT: AUTOPILOT AUTO LAND FUNCTION VERY ROUGH. v MECHANIC: THIS AIRCRAFT’S AUTO PILOT DOES NOT HAVE AUTO LAND FAA-AFS Downloaded from www. avhf. com 10/30/2020 16
SAMPLE LOG BOOK ENTRIES v PILOT: 18 DEAD BUGS ON WINDSHIELD. v MECHANIC: FAA-AFS Downloaded from www. avhf. com 18 LIVE BUGS ON ORDER. 10/30/2020 17
IS THERE A PROBLEM? v. RESPECT ? v. JUDGING? v. ATTITUDE? v. BIAS? v. PASSIVE AGGRESSION? FAA-AFS Downloaded from www. avhf. com 10/30/2020 18
LET’S LOOK AT THE PROBLEM v BECAUSE COMMUNICATION IS VERY COMPLICATED AND VERY COMPLEX. LET’S LOOK AT ONLY ONE FACTOR. THE ONE WE HAVE CHOSEN IS PERHAPS THE MOST IMPORTANT FACTOR IN HUMAN COMMUNICATION, IT IS CALLED: FAA-AFS Downloaded from www. avhf. com 10/30/2020 19
PERCEPTION FAA-AFS Downloaded from www. avhf. com 10/30/2020 20
PILOTS HOW WOULD YOU DESCRIBE WHAT MECHANICS ARE LIKE, TO A VISITOR FROM MARS? FAA-AFS Downloaded from www. avhf. com 10/30/2020 21
MECHANICS HOW WOULD YOU DESCRIBE A PILOT, TO A VISITOR FROM PLUTO? FAA-AFS Downloaded from www. avhf. com 10/30/2020 22
PERCEPTIONS ARE: v IMMEDIATE v TEND TO BE STEREOTYPED v NOT ALWAYS RIGHT v MOSTLY BASED ON VISUAL CUES v HARD TO CHANGE FAA-AFS Downloaded from www. avhf. com 10/30/2020 23
EXPERTS SAY PILOTS ARE: v RISK TAKERS v GOOD COMMUNICATORS (VERBAL) v GOOD COMPROMISERS v GOAL ORIENTED v GOOD WITH ABSTRACT CONCEPTS v TRUST OTHERS EASILY v EXTROVERTS/SHOWMEN FAA-AFS Downloaded from www. avhf. com 10/30/2020 24
EXPERTS SAY MECHANICS ARE: v PRACTICAL/ TASK FOCUSED v PROCESS ORIENTED v YES/NO DECISION MAKERS v TRUST HIM/HERSELF FIRST v INTROVERT/MODEST v GOOD WITH VISUAL CONCEPTS v FAIR TO POOR COMM. SKILLS FAA-AFS Downloaded from www. avhf. com 10/30/2020 25
AMAZING AS IT SEEMS BOTH PILOTS AND MECHANICS LOVE AVIATION BUT FOR TWO DIFFERENT REASONS FAA-AFS Downloaded from www. avhf. com 10/30/2020 26
TWO DIFFERENT AVIATION LOVE AFFAIRS v PILOTS LOOK AT AN AIRCRAFT IN FLIGHT AND WISH THEY WERE THERE. v MECHANICS LOOK AT AN AIRCRAFT IN FLIGHT AND PERFORM A VISUAL INSPECTION TO SEE IF IT IS AIRWORTHY. FAA-AFS Downloaded from www. avhf. com 10/30/2020 27
TO HELP YOU ALL REMEMBER THE DIFFERENCES BETWEEN PILOTS AND MECHANICS, IT IS TIME FOR A STORY ABOUT A FROG, A PILOT, AND A MECHANIC. -----------FAA-AFS Downloaded from www. avhf. com 10/30/2020 28
QUESTION? HOW ABOUT SOME SUGGESTIONS FROM BOTH GROUPS TO IMPROVE COMMUNICATIONS BETWEEN BOTH SETS OF AVIATION PROFESSIONALS? FAA-AFS Downloaded from www. avhf. com 10/30/2020 29
SOME SUGGESTIONS FOR THE SPEAKER v KNOW WHAT RESPONSE YOU WANT TO ACHIEVE. v TELL THE PERSON WHY YOU WANT THAT RESPONSE. v UNDERSTAND WHERE THE OTHER GUY LIVES. v BE CLEAR, CONCISE, AND COMPLETE. FAA-AFS Downloaded from www. avhf. com 10/30/2020 30
SOME SUGGESTIONS FOR THE LISTENER v LISTEN WITH BOTH EARS. v REPEAT THE MESSAGE IN YOUR OWN WORDS FOR CONFIRMATION. v UNDERSTAND WHERE THE OTHER GUY LIVES. v IF YOU DO NOT UNDERSTAND--TELL HIM/HER THAT YOU DO NOT UNDERSTAND. FAA-AFS Downloaded from www. avhf. com 10/30/2020 31
NOW LET’S LOOK AT THOSE LOG BOOK ENTRIES AGAIN FAA-AFS Downloaded from www. avhf. com 10/30/2020 32
SAMPLE LOG BOOK ENTRIES v PILOT: EVIDENCE OF HYDRAULIC FLUID IN LEFT MAIN WHEEL WELL. v MECHANIC: FAA-AFS Downloaded from www. avhf. com REMOVED EVIDENCE WITH A RAG. 10/30/2020 33
SUGGESTED ENTRY v. PILOT: HYDRAULIC ACTUATOR APPEARS TO BE LEAKING FLUID IN LEFT WHEEL. v. MECHANIC: TIGHTENED “B” NUT ON HYDRAULIC ACTUATOR , LEAK CHECK OK. FAA-AFS Downloaded from www. avhf. com 10/30/2020 34
SAMPLE LOG BOOK ENTRIE S v PILOT: AUTOPILOT AUTO LAND FUNCTION VERY ROUGH. v MECHANIC: THIS AIRCRAFT’S AUTO PILOT DOES NOT HAVE AUTO LAND FAA-AFS Downloaded from www. avhf. com 10/30/2020 35
SUGGESTED LOG BOOK ENTRY: v PILOT: AUTO LAND OF AUTO-PILOT NOT FUNCTIONING. v MECHANIC: AUTO-PILOT INSPECTED AND FOUND OK, AUTOLAND FUNCTION DOES NOT APPLY TO THIS AUTOPILOT FAA-AFS Downloaded from www. avhf. com 10/30/2020 36
SAMPLE LOG BOOK ENTRY: v PILOT: 18 DEAD BUGS ON WINDSHIELD. v MECHANIC: FAA-AFS Downloaded from www. avhf. com 18 LIVE BUGS ON ORDER. 10/30/2020 37
SUGGESTED LOG BOOK ENTRY v PILOT: WINDSHIELD COVERED WITH BUGS, PLEASE CLEAN, HARD TO SEE. v MECHANIC: FAA-AFS Downloaded from www. avhf. com CLEANED WINDSHIELD. 10/30/2020 38
QUESTION: FAA-AFS DO YOU THINK THERE WAS SOME SNEAKY GOVERNMENT CONSPIRACY BEHIND THIS PRESENTATION? Downloaded from www. avhf. com 10/30/2020 39
YES! YOU ARE ABSOLUTELY RIGHT! THERE WAS! FAA-AFS Downloaded from www. avhf. com 10/30/2020 40
WHAT ARE WE TRYING TO SELL FAA-AFS Downloaded from www. avhf. com 10/30/2020 41
GOOD COMMUNICATIONS BETWEEN PILOTS AND MECHANICS IS A SHARED RESPONSIBILITY WHICH MAKES AVIATION A WHOLE LOT SAFER. FAA-AFS Downloaded from www. avhf. com 10/30/2020 42
NOW TO SHARE WITH YOU THE CONCEPT OF “SHARED RESPONSIBILITY” IS: MR. . TONY JANCO FAA-AFS Downloaded from www. avhf. com 10/30/2020 43
SHARED RESPONSIBILITY WHAT IS IT? FAA-AFS Downloaded from www. avhf. com 10/30/2020 44
SHARED RESPONSIBILITY v IT’S ABOUT RESPONSIBILITY. v IT’S ABOUT AIRWORTHINESS. v IT’S ABOUT SAFETY. v IT‘S ABOUT PROFESSIONALISM. v IT’S MAKES AVIATION WORK BY HOLDING TO A STANDARD. FAA-AFS Downloaded from www. avhf. com 10/30/2020 45
DEFINITION: v SHARED RESPONSIBILITY : IS THE CONCEPT BY WHICH OWNERS, PILOTS, AND MECHANICS SHARE IN THE RESPONSIBILITY FOR THE AIRWORTHINESS OF AN AIRCRAFT. FAA-AFS Downloaded from www. avhf. com 10/30/2020 46
HEY “WELL SPRING OF KNOWLEDGE” WHO SAYS I HAVE TO SHARE ANY RESPONSIBILITY? FAA-AFS Downloaded from www. avhf. com 10/30/2020 47
THE UNITED STATES GOVERNMENT FAA-AFS Downloaded from www. avhf. com 10/30/2020 48
THE STANDARD FOR AVIATION SAFETY IS: v. FEDERAL AVIATION REGULATIONS (FARS) v. FOUND IN TITLE 14 OF THE CODE OF FEDERAL REGULATIONS FAA-AFS Downloaded from www. avhf. com 10/30/2020 49
OWNER/OPERATOR RESPONSIBILITY FOR AIRWORTHNESS v FAR 91. 403 “GENERAL” SAYS: THE OWNER/OPERATOR OF AN A/C IS PRIMARILY RESPONSIBLE FOR MAINTAINING THAT AIRCRAFT IN AN AIRWORTHY CONDITION, INCLUDING COMPLIANCE WITH PART 39 (AD) FAA-AFS Downloaded from www. avhf. com 10/30/2020 50
PILOT IN COMMAND RESPONSIBILITY v FAR 91. 7 “CIVIL AIRCRAFT AIRWORTHINESS” SAYS: NO PERSON MAY OPERATE AN UNAIRWORTHY AIRCRAFT. PILOT IN COMMAND IS RESPONSIBLE FOR DETERMINING IF AN AIRCRAFT IS IN A CONDITION FOR SAFE FLIGHT. FAA-AFS Downloaded from www. avhf. com 10/30/2020 51
MECHANIC’S RESPONSIBILITY v FAR 43. 13 “PERFORMANCE RULES” SET THE STANDARDS A MECHANIC MUST MEET. v FAR 43. 15 “ADDITIONAL PERFORMANCE RULES” REQUIRE THAT THE MECHANIC DETERMINE IF THE A/C IS AIRWORTHY. FAA-AFS Downloaded from www. avhf. com 10/30/2020 52
AIRWORTHINESS INTERIM SUMMARY v. OWNER/OPERATOR PRIMARILY RESPONSIBLE. v. PILOT-IN- COMMAND IS RESPONSIBLE PRIOR TO AND DURING THE FLIGHT. v. MECHANIC IS RESPONSIBLE TO DETERMINE A/W DURING INSP. FAA-AFS Downloaded from www. avhf. com 10/30/2020 53
MECHANIC RESPONSIBILITY CONT’D v. REPAIR: A MECHANIC IS RESPONSIBLE FOR THE A/W OF THAT REPAIR ONLY, UNTIL THAT REPAIR IS REMOVED, ALTERED, DAMAGED, OR RE-INSPECTED. FAA-AFS Downloaded from www. avhf. com 10/30/2020 54
MECHANIC RESPONSIBILITY CONT’D v. INSPECTION: A MECHANIC IS RESPONSIBLE FOR THE A/W OF AN AIRCRAFT AFTER COMPLETING AN INSPECTION UNTIL THE INK IN THE LOG BOOK ENTRY DRIES. FAA-AFS Downloaded from www. avhf. com 10/30/2020 55
NOT FAIR!--NOT FAIR! MECHANICS GET OFF SCOT FREE AND WE PAY THEM A TON OF MONEY FOR A SIGNATURE THAT’S NOT WORTH A TINKERS DAM. FAA-AFS Downloaded from www. avhf. com 10/30/2020 56
MECHANIC’S RESPONSIBILITY CONT’D v WHILE A MECHANIC CAN NOT BE HELD RESPONSIBLE FOR THE FUTURE, HE IS HELD RESPONSIBLE FOR THE PAST. HIS SIGNATURE BUY OFF EVERY REPAIR, EVERY INSPECTION, EVERY ALTERATION, PERFORMED SINCE THE DATE ON THE A/W CERTIFICATE. FAA-AFS Downloaded from www. avhf. com 10/30/2020 57
SUMMARY: v. COMMUNICATIONS v. PERCEPTIONS v. SHARED FAA-AFS RESPONSIBILITIES Downloaded from www. avhf. com 10/30/2020 58
COMMUNICATION WARS GOALS: v TO IMPROVE COMMUNICATIONS. v TO EXAMINE THE BARRIERS TO COMMUNICATION BETWEEN PILOTS AND MECHANICS. v TO REVIEW THE PILOT AND MECHANICS DUTIES AND RESPONSIBILITIES UNDER THE FAR FAA-AFS Downloaded from www. avhf. com 10/30/2020 59
COMMUNICATION WARS OBJECTIVES: v TO CREATE GREATER UNDERSTANDING BETWEEN PILOTS AND MECHANICS. v TO IMPROVE SAFETY THROUGH BETTER COMMUNICATIONS. v TO HAVE A LITTLE FUN DURING THE LEARNING PROCESS. FAA-AFS Downloaded from www. avhf. com 10/30/2020 60
THE END DRIVE AND FLY SAFE FAA-AFS Downloaded from www. avhf. com 10/30/2020 61
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