COMMUNICATION SKILLS v Oral v Written v Verbal

COMMUNICATION SKILLS v. Oral v. Written v. Verbal v. Non-Verbal v. Aids and blocks v. Active listening & Passive listening v. Intrapersonal and interpersonal communication v. Effective Communication

ORAL COMMUNICATION Ø Question Ø Statement Ø Negative Statement Ø Objections Ø Arguement Ø Persuasive Ø Discourse and Ø Debate

WRITTEN COMMUNICATION ü Sand ü Palm leaves ü E-writing ü Stone written ü Hand written ü Board ü Typewriting ü Computer ü Pager ü Fax ü SMS ü Electronic

VERBAL COMMUNICATION What is verbal communication? q. Educated speech q. Grammatical Structure q. Two lips involved q. Articulation – articulating words through the help of phonetary system by releasing the air in the form of sound.

NON-VERBAL COMMUNICATION • • • Traffic Police Signs and symbols Body language Silence Mime- introduced by Aristotle

AIDS & BLOCKS AIDS o o o o o Produce analytical thinking Newspapers Magazines Journals E-sources Radio listening Discussion on various topics Researching Map, book, chart, chalk, questionnaire and psycho motor

AIDS & BLOCKS v. No involvement and interest v. No zeal (or) Enthuse v. Non-learning attitude v. Incapable of thinking v. Inefficient of the reservation of information v. Less exposure( publicity) v. Low esteem v. Stammering

BLOCKS • • • Inferiority complex Hesitation Dissatisfactions Advise Fault finding Uncultivated Criticize Slow learner Humour Forcing opinions

ACTIVE LISTENING Ø Give a nod Ø Respond actively Ø Effective facial expression Ø Question in-between Ø Oppose Ø Clarify Ø Argue Ø Prove upon your point Ø Accept the view of others Ø Support and compliment Ø Show interest

PASSIVE LISTENING ü Pale looking ü Dull presence ü Non-responding ü No questions ü No clarifications ü No objections ü No acceptance ü Negative body language But LISTENING

INTRAPERSONAL § § § § High self esteem ‘I’ centered Good opinion about you Produce good thoughts and deeds Give strokes often Learn to appreciate yourself Learn good habits Above all be happy, be content, feel good

INTERPERSONAL • Always appreciate others ( No cost) I like it / I love it / I accept it etc… • Use honest adjectives good/ wonderful / marvelous / fantastic / nice don'ts • Avoid criticizing the person in his absence • Avoid being indifferent • Avoid discouraging • Avoid negative comments

INTERPERSONAL • Avoid mocking • Avoid insulting on ones weaknesses Dos • Be friendly • Pay attention • Speak which interests him / known to him • Accompany him at time of difficulties • Accept him/her as he is (or) as she is

EFFECTIVE COMMUNICATION ü Compress the above given ü Use simple language ü Store load of information ü Update the current usage ü Use idiomatic expression ü Be different (not indifferent) ü Posses perfect pronunciation ü Have an authority over the language ü Maintain good personality- (washed cloths/ comb hair/ oil hair)

BEHAVIORAL SKILLS What is behavior? behavior is responding to environments Acting or reacting to the environments Three kinds of behavior passive aggressive assertive

ATTITUDE Attitude Beliefs of the individual Basic mental attitudes I am ok, you are ok I am ok, you are not ok I am not ok, you are not ok

BASIC MENTAL ATTITUDES • • I AM OK YOU ARE OK Accept others High self esteem Co-operate and co-operative Winners I AM OK YOU ARE NOT OK Bad childhood Blame and tease others Humiliate others

BASIC MENTAL ATTITUDES I AM NOT OK YOU ARE OK Powerless Not important Avoid others Depressed and confused I AM NOT OK YOU ARE NOT OK No interest in living Never go anywhere losers

TIME MANAGEMENT Time is money Dos Plan for yourself Allot according to the needs and wants Be preferential Do useful works with effective goals Preparing Chart

TIME MANAGEMENT Have an EYE Doing without plans and goals Telephone interruptions Chatting aimlessly Doing too many things at a time Watching TV for a long time No individual discipline