Communication Skills by Akhtar Abbas What is communication

Communication Skills by Akhtar Abbas

What is communication? Defining communication: Communication is a systematic exchange of information, ideas, feelings and emotions between sender(s) and receiver(s) through verbal and/or non-verbal actions

What is communication? • Communication among Animals Gestures, Calls, Perceptive Skills • Communication among Humans Verbal: written and oral Non-verbal: Body Language

Communication Skills • Acquired and/or learnt knowledge of performing communication effectively • Listening, Speaking, Reading, Writing

Process of Communication Source Message/ Code Encoding Channel Context Feedback Receiver Decoding

Barriers to Communication

Barriers to Communication Non-Linguistic Barriers • Affective Filter • Stereotypes • Cultural Differences • Physical Environment Linguistic Barriers • Accent/Pronunciation • Difficult Jargon/Vocabulary

Developing Communication Skills • Being Listener Develop positive attitudes Show solidarity Negotiate • Being Speaker confidence building Capacity building • Being learner

Oral Presentation What is the purpose of presentation? • Explaining a procedure • Trying to convince or persuade • Giving information Prepare Planning and preparation Checklist • Consider the context • Consider the audience • Consider your appearance • Consider the goals/aims/objectives • Mechanics: duration, templates (if PPT), handouts, tasks, documents, place of presentation etc

Structure and content of an Effective Presentation Structure: Beginning (Introduction) Middle (Body) and End (Conclusion) Content: 1) Beginning (Introduction) a. Get the audience attention: well, ok, shall we start etc b. Greet audience: Hello, Good Morning, esteemed guests etc c. Introduce yourself (name, position, and organization): good morning every one, let me introduce myself first…. . em…I am…. . from…. and…. d. Give title and introduce the subject: the subject of my presentation is………. etc e. Give your objectives/goals/aims: f. Announce your outline: I have divided my presentation into 5 parts as can be seen in the slide……etc

Structure and content of an Effective Presentation 2. Middle (Body of Presentation) a. Transitioning from introduction to the body: fine…let us move on to the second part…. etc b. Follow Grice Maxims: Quality, Quantity, Relevance and Manner c. Keep Audience’ Attention and Interest (see page 20)

Structure and content of an Effective Presentation Dealing Visuals (tables and graphs, illustrations) i. Indicative statement: as it can be seen in figure…. The data provided in the table shows…… ii. Summary statement: The table shows the relation ship between language and gender. iii. Discussion iv. Recommendations/Implications/Suggestions / if required

Structure and content of an Effective Presentation 3. Ending (Conclusion)