Communication Skills 603281 Introduction to communication skills Banda

Communication Skills (603281) Introduction to communication skills Banda Ramadan-Introduction 1

Course Objective n Develop an appropriate concept of the communication process n Understand the components of communication process n Develop an understanding of the process of Designing a Communication n Develop an understanding of communication Types n Build appropriate Listing skills Banda Ramadan-Introduction 2

Course Objective n Oral communication skills n Written communication skills n None verbal communication skills n Team and group communication n Time management skills n Job hunting skills ( searching for jobs, writing resumes, job interviews, follow up letters and job offers) Banda Ramadan-Introduction 3

Assessment of student progress n Presentation ( you will be asked to give a 10 -15 minutes presentation) n Team and group communication n Assignments n Examination Banda Ramadan-Introduction 4

Course Web Site n The e-learning site of the university: http: //elearn. isra. edu. jo/ All materials for the course will be on the e-learning site Now lets start Banda Ramadan-Introduction 5

The communication process n Objectives: – What is communication ? ? – Components of communication process – Types of communication skills – Sender/receiver (some considerations) Banda Ramadan-Introduction 6

Communication n Communication is a process that allows people to exchange information by several methods. n Exchange requires feedback. n So it is the process of people sending and receiving information through some channel Banda Ramadan-Introduction 7

Main Components of communication 1. 2. 3. 4. 5. 6. Sender Message Communication Channel Receiver Feedback Appraisal of the communication process Sender Message Banda Ramadan-Introduction Receiver 8

Components of communication (cont) n The Sender refers to the initiator of the communication process, the original emitter of the message who expects a response to it n The Message is the final interpretation of the subject of the communication process expressed in words, signs or symbols. Banda Ramadan-Introduction 9

Components of communication (cont) n Communication Channel is the path through which the message passes from the moment it leaves the sender to the moment it reaches the final destination –the receiver– Formal channel: is the channel set by the organization according to its system of communication – Informal: is the channel that result form common social relationships within the organization or its outsides environment not necessarily consistent with the system of communication adapted by the organization. Banda Ramadan-Introduction 10

Components of communication (cont) The receiver is the person who stands at the other end of the communication process n Feedback: response from the receiver, the response may be a direct answer to the message or a clear promise to answer. n Appraisal of the communication process: enables us to evaluate the communication process by checking if its objectives have been achieved. n Banda Ramadan-Introduction 11

Communication skills n Types of communications: – Oral communication – Written communication – Non-verbal communication Banda Ramadan-Introduction 12

Oral communication n Oral communication: is the information expressed in words and transmitted in speech. It refers to oral or spoken communication rather than written communication (ex: meeting, interview ) n With oral communication you must have the ability to explain and present your idea in clear language, to diverse audience Banda Ramadan-Introduction 13

Oral communication (cont) n You must have the ability to design your delivery to a given audience, using appropriate styles and approaches, and understanding of the importance of non-verbal signs in oral communication. Banda Ramadan-Introduction 14

Written communication n Written communication refers to information expressed in words, symbols, or signs but in writing n In written communication you must have the ability to write effectively in a range of contexts and a variety of different audience and purposes, with a command language. Banda Ramadan-Introduction 15

Written communication (cont) n It includes the ability to tailor your writing to a given audience, using appropriate styles and approaches. n It also includes electronic communication such as SMS, email, discussion boards, chat rooms, and instant messaging Banda Ramadan-Introduction 16

Non-verbal communication n Non-verbal communication refers to information expressed through using body language, signs, tones of voice, gestures, facial expressions, or attitudes, and also the use of pictures, icons, and symbols. Banda Ramadan-Introduction 17

Sender and receiver (some considerations) n Communication skills n Attitude n Knowledge level n Culture n Social structure Banda Ramadan-Introduction 18

Communication skills n Sender – Writing – Speaking n Receiver – Reading – Listening Banda Ramadan-Introduction 19

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Attitudes n Sender – Attitude about themselves – Attitude about the audience – Attitude about the topic n Receiver – Attitude about the sender – Attitude about the topic Banda Ramadan-Introduction 21

Knowledge level n Sender – Educational level – Experience with the topic – Use of terms and explanations n Receiver – Educational level – Knowledge of the subject Banda Ramadan-Introduction 22

Culture Differences n Religious believes n Local and traditional customs n Personal interactions n gestures Banda Ramadan-Introduction 23

Social structure n Position of sender and receiver in relation to each other n Who has the authority n Who has the power Banda Ramadan-Introduction 24

Summary n What is a Communication process n Components of communication process – Sender, message, channel, receiver, feedback, appraisal. n Types of communication skills – Oral, written, non-verbal n Considerations for sender and receiver – Communication skills, attitude, knowledge, culture, social structure Banda Ramadan-Introduction 25