Communication Purpose To influence persuade To change other

Communication Purpose: § To influence, persuade §To change other person § Develop intimate relationship §As Teacher: Convey Mission & Vision §Undertake Planning §Develop individual and/or Team § Explain Goal /Target § Internal as well as external

Types of Communication Written : Hard copy or e-mail Verbal or Oral Audio Visual through Technology Face to Face: One to One or One to Many. Ideally Face to Face meeting at Customer’s premises Non-verbal : Eyes or Expression

Noise Sender Receiver Channel

Within Organization Giving and receiving Feedback Need to collect and collate information Horizontal/ Up & Down / Diagonal Ombudsperson (Lokpal)

Barriers to Communication Lack of Planning Assumptions Wrong interpretation of word/ Meaning Poor Expression International and cultural differences

Active Listening 80/20 Rule Do not argue or get angry Keep quiet and be patient Give support and ask questions Be Honest

Tips for Effective Communication Use dictionary and use correct word Keep pointers / check list handy while calling or attending meeting Use ‘We’ and ‘You’ rather than ‘I’ Minimum words. Edit efficiently. Aim correctly to the Target. Games. Practice, Practice…. No Other Way….

Information Overload 1. 2. 3. 4. 5. 6. Typical Responses of more than 80% of the Managers is poor Following are typical reactions: Give up. Escape. Disregard/ Overlook the problem Errors in decision Delay Filter Fails to give priority. Takes simple task first