COMMUNICATION PROCESS Sender has an IDEA Sender ENCODES

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COMMUNICATION PROCESS Sender has an IDEA Sender ENCODES message Message SENT Receiver RECEIVED message

COMMUNICATION PROCESS Sender has an IDEA Sender ENCODES message Message SENT Receiver RECEIVED message Receiver DECODES message Receiver SENDS FEEDBACK

Types of Communication � Face to Face � Verbal � Oral � Non-verbal

Types of Communication � Face to Face � Verbal � Oral � Non-verbal

� JARGON: � Technical � Language (mega-bytes) PROPOGANDA: � Deliberate attempt to shape perceptions,

� JARGON: � Technical � Language (mega-bytes) PROPOGANDA: � Deliberate attempt to shape perceptions, behavior to achieve certain response (“Selective” facts – appeals to EMOTION) � BIAS FREE COMMUNICATION: � Free from stereotypes – treating people with respect (“You people” / “Those foreigners” / “Dumb blonde” etc. )

AIDA – Attention, Interest, Desire, Action! � TYPES OF LETTERS: �Sales letters �Refusal letter

AIDA – Attention, Interest, Desire, Action! � TYPES OF LETTERS: �Sales letters �Refusal letter �Good news letter �Everyday (routine / direct)

Writing Process includes: � Pre-writing � Drafting --- purpose & audience --- brainstorming �

Writing Process includes: � Pre-writing � Drafting --- purpose & audience --- brainstorming � Writing � Revision --- editing

� TONE in writing: � Attitude of the writer toward subject matter Barriers to

� TONE in writing: � Attitude of the writer toward subject matter Barriers to Communication: physical, perceptual, emotional, cultural, language, gender, interpersonal

� Interpersonal �Between 2 or more people � Intrapersonal �Within communication one’s own mind

� Interpersonal �Between 2 or more people � Intrapersonal �Within communication one’s own mind

THREE CHAINS OF COMMAND � Upward – students up to principal � Downward –

THREE CHAINS OF COMMAND � Upward – students up to principal � Downward – principal down to students � Horizontal – group consensus

Types of SENTENCES � DECLARATIVE: � Making a statement or declaration “The chicken crossed

Types of SENTENCES � DECLARATIVE: � Making a statement or declaration “The chicken crossed the road. ” � IMPERATIVE: � Make a request of command “Leave the dog alone. ” � INTERROGATIVE: � Sentence that forms a question “Did you go to the movie? ”

BIAS and PROPOGANDA � GENDER bias should be eliminated in all � business writing.

BIAS and PROPOGANDA � GENDER bias should be eliminated in all � business writing. ________ instead of ______. � STATEMENT of FACTS

REDUNDANCY Unnecessary words or clutter Words that are NOT needed in a sentence. �

REDUNDANCY Unnecessary words or clutter Words that are NOT needed in a sentence. � ABSTRACT Nouns…. � CAN’T point to or SEE or TOUCH. Fear � Honesty � Talent � FREE GIFT PAST HISTORY

Phrase – groups of words that form INCOMPLETE thought � CLAUSE – group of

Phrase – groups of words that form INCOMPLETE thought � CLAUSE – group of words that form a COMPLETE thought � Antecedent� JACK went to the movie, he enjoyed it very much. �Jack – antecedent He- pronoun

� If you are writing in FIRST PERSON (I) don’t confuse the reader by

� If you are writing in FIRST PERSON (I) don’t confuse the reader by switching to the SECOND PERSON (you)

PARALELLISM Having balance and consistency between parts of a sentence. SOUNDS, RHYTHM BEING REPEATED.

PARALELLISM Having balance and consistency between parts of a sentence. SOUNDS, RHYTHM BEING REPEATED. Club Med has good food, live entertainment, and a heated pool-PARALLEL Club Med has good food, live entertainment, and a pool that is heated - NOT PARALLEL.

Modifiers � Changes or MODIFY’S the meaning of a sentence. QUOTATION MARKS � Around

Modifiers � Changes or MODIFY’S the meaning of a sentence. QUOTATION MARKS � Around titles � Direct Quotes.

CONCRETE SENTENCES: I had an APPLE with my lunch. DECODING Interpreting information ENCODING Making

CONCRETE SENTENCES: I had an APPLE with my lunch. DECODING Interpreting information ENCODING Making an idea understandable to others

COMPLEX SENTENCES � � Words to look for in a complex sentence… WHEN, Because,

COMPLEX SENTENCES � � Words to look for in a complex sentence… WHEN, Because, Since, After Although, That, Who, Which.

NO colons or comma’s in a letter? ? � OPEN PUNCTUATION!

NO colons or comma’s in a letter? ? � OPEN PUNCTUATION!

PRONUNCIATION The act or result of producing the SOUNDS of speech with reference to

PRONUNCIATION The act or result of producing the SOUNDS of speech with reference to some standard of CORRECTNESS or ACCEPTABILITY

EFFECTIVE LISTENING • Face speaker with EYE contact • Pay attention to WHAT ISN’T

EFFECTIVE LISTENING • Face speaker with EYE contact • Pay attention to WHAT ISN’T BEING SAID – Nonverbal • Give Feedback • Smile, Nod, Clap, Eye Contact

Inferential Statement � A statement about the UNKNOWN made on the basis of the

Inferential Statement � A statement about the UNKNOWN made on the basis of the KNOWN. Objective Phrase � It is based on only FACTS, not feelings.

THE BEST READING STRATEGY THAT SHOULD BE USED FOR STUDYING FOR A TEST WOULD

THE BEST READING STRATEGY THAT SHOULD BE USED FOR STUDYING FOR A TEST WOULD BE… READING for INFORMATION, Not Skimming

Phone Message Etiquette � � � Who they are calling for Who is calling

Phone Message Etiquette � � � Who they are calling for Who is calling -- name of the person What business is the person calling from Contact information Reason for call

CHAINS of COMMAND � Upward – Management to employees � Downward – employees to

CHAINS of COMMAND � Upward – Management to employees � Downward – employees to management � Horizontal – all working together as a team

FOLLOWING DIRECTIONS In order to show respect for authority, an EMPLOYEE needs to…. .

FOLLOWING DIRECTIONS In order to show respect for authority, an EMPLOYEE needs to…. . FOLLOW DIRECTIONS

When any number begins a sentence. . SPELL IT OUT 58 people graduated from

When any number begins a sentence. . SPELL IT OUT 58 people graduated from MHS. WRONG Fifty eight people graduated from MHS. RIGHT

SPELL OUT NUMBERS FROM 1 TO 10 ONE TO TEN May use figures for

SPELL OUT NUMBERS FROM 1 TO 10 ONE TO TEN May use figures for numbers 10 and above “Kambria is FOUR years old. ” “Amber is 33 years old. ”

� GREEN underlined word means… RED underlined word means… � � � GRAMMAR error

� GREEN underlined word means… RED underlined word means… � � � GRAMMAR error SPELLING error

Advantage of ORAL Communication… Instant Feedback

Advantage of ORAL Communication… Instant Feedback

Letter Parts – BLOCK STYLE Letterhead Dateline Letter Address Salutation Body Complimentary Close Signature

Letter Parts – BLOCK STYLE Letterhead Dateline Letter Address Salutation Body Complimentary Close Signature Block Enclosure Typists Initials

� BLOCK FORMAT: � Entire letter is justified to the LEFT / single spaced.

� BLOCK FORMAT: � Entire letter is justified to the LEFT / single spaced. � FONT: � Times � New Roman or Arial – 12 font. PUNCTUATION: � Use a colon (: ) after the salutation …. NEVER a comma (, ). � Use a comma after the closing

COMMON ELEMENTS Sender encodes information as a MessageCOMMON ELEMENTS Sender encodes information as a Message
BUSINESS COMMUNICATION Skills Test Review COMMUNICATION PROCESS SenderBUSINESS COMMUNICATION Skills Test Review COMMUNICATION PROCESS Sender
Form 1Loadobject sender Event Args e connectClickobject senderForm 1Loadobject sender Event Args e connectClickobject sender
Communication Communication Jeopardy Communication Process Communication Levels MoreCommunication Communication Jeopardy Communication Process Communication Levels More
Outline Secret communication Steganography Cryptography Goal Sender hasOutline Secret communication Steganography Cryptography Goal Sender has
Sender Initiator of communication Encoder of message hasSender Initiator of communication Encoder of message has
THE COMMUNICATION PROCESS Communication Communication process of conveyingTHE COMMUNICATION PROCESS Communication Communication process of conveying
Communication in Business Essential elements of communication SenderCommunication in Business Essential elements of communication Sender
Communication Components of Communication Context Sender Encoder MessageCommunication Components of Communication Context Sender Encoder Message
COMMUNICATION Elements of Communication Sender THE WHO TheCOMMUNICATION Elements of Communication Sender THE WHO The
Importance of Communication Communication Exchanging messages between senderImportance of Communication Communication Exchanging messages between sender
The Communication Process Sender Message to be sentThe Communication Process Sender Message to be sent
The Assumptions a Causal DAG encodes Michael RosenblumThe Assumptions a Causal DAG encodes Michael Rosenblum
Mental Images The visual system encodes patterns ofMental Images The visual system encodes patterns of
MuscleReflex Model That Encodes Principles of Legged MechanicsMuscleReflex Model That Encodes Principles of Legged Mechanics
Memory A system that encodes stores and retrievesMemory A system that encodes stores and retrieves
AMP 010014 A 09 in biSus Scrofaib EncodesAMP 010014 A 09 in biSus Scrofaib Encodes
Probabilistic Database A probabilistic database Dp compactly encodesProbabilistic Database A probabilistic database Dp compactly encodes
Giant Virus Megavirus chilensis Encodes the Biosynthetic PathwayGiant Virus Megavirus chilensis Encodes the Biosynthetic Pathway
Memory Memory A system that encodes stores andMemory Memory A system that encodes stores and
Gene Expression The trp operon encodes genes forGene Expression The trp operon encodes genes for
Mutation in NSUN 2 which Encodes an RNAMutation in NSUN 2 which Encodes an RNA
A Novel Gene h KCa 4 Encodes theA Novel Gene h KCa 4 Encodes the
The Calmodulindependent Phosphodiesterase Gene PDE 1 C EncodesThe Calmodulindependent Phosphodiesterase Gene PDE 1 C Encodes