COMMUNICATION PROCESS Sender has an IDEA Sender ENCODES

Types of Communication � Face to Face � Verbal � Oral � Non-verbal

� JARGON: � Technical � Language (mega-bytes) PROPOGANDA: � Deliberate attempt to shape perceptions,

AIDA – Attention, Interest, Desire, Action! � TYPES OF LETTERS: �Sales letters �Refusal letter

Writing Process includes: � Pre-writing � Drafting --- purpose & audience --- brainstorming �

� TONE in writing: � Attitude of the writer toward subject matter Barriers to

� Interpersonal �Between 2 or more people � Intrapersonal �Within communication one’s own mind

THREE CHAINS OF COMMAND � Upward – students up to principal � Downward –

Types of SENTENCES � DECLARATIVE: � Making a statement or declaration “The chicken crossed

BIAS and PROPOGANDA � GENDER bias should be eliminated in all � business writing.

REDUNDANCY Unnecessary words or clutter Words that are NOT needed in a sentence. �

Phrase – groups of words that form INCOMPLETE thought � CLAUSE – group of

� If you are writing in FIRST PERSON (I) don’t confuse the reader by

PARALELLISM Having balance and consistency between parts of a sentence. SOUNDS, RHYTHM BEING REPEATED.

Modifiers � Changes or MODIFY’S the meaning of a sentence. QUOTATION MARKS � Around

CONCRETE SENTENCES: I had an APPLE with my lunch. DECODING Interpreting information ENCODING Making

COMPLEX SENTENCES � � Words to look for in a complex sentence… WHEN, Because,

NO colons or comma’s in a letter? ? � OPEN PUNCTUATION!

PRONUNCIATION The act or result of producing the SOUNDS of speech with reference to

EFFECTIVE LISTENING • Face speaker with EYE contact • Pay attention to WHAT ISN’T

Inferential Statement � A statement about the UNKNOWN made on the basis of the

THE BEST READING STRATEGY THAT SHOULD BE USED FOR STUDYING FOR A TEST WOULD

Phone Message Etiquette � � � Who they are calling for Who is calling

CHAINS of COMMAND � Upward – Management to employees � Downward – employees to

FOLLOWING DIRECTIONS In order to show respect for authority, an EMPLOYEE needs to…. .

When any number begins a sentence. . SPELL IT OUT 58 people graduated from

SPELL OUT NUMBERS FROM 1 TO 10 ONE TO TEN May use figures for

� GREEN underlined word means… RED underlined word means… � � � GRAMMAR error

Advantage of ORAL Communication… Instant Feedback

Letter Parts – BLOCK STYLE Letterhead Dateline Letter Address Salutation Body Complimentary Close Signature

� BLOCK FORMAT: � Entire letter is justified to the LEFT / single spaced.

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COMMUNICATION PROCESS Sender has an IDEA Sender ENCODES message Message SENT Receiver RECEIVED message Receiver DECODES message Receiver SENDS FEEDBACK

Types of Communication � Face to Face � Verbal � Oral � Non-verbal

� JARGON: � Technical � Language (mega-bytes) PROPOGANDA: � Deliberate attempt to shape perceptions, behavior to achieve certain response (“Selective” facts – appeals to EMOTION) � BIAS FREE COMMUNICATION: � Free from stereotypes – treating people with respect (“You people” / “Those foreigners” / “Dumb blonde” etc. )

AIDA – Attention, Interest, Desire, Action! � TYPES OF LETTERS: �Sales letters �Refusal letter �Good news letter �Everyday (routine / direct)

Writing Process includes: � Pre-writing � Drafting --- purpose & audience --- brainstorming � Writing � Revision --- editing

� TONE in writing: � Attitude of the writer toward subject matter Barriers to Communication: physical, perceptual, emotional, cultural, language, gender, interpersonal

� Interpersonal �Between 2 or more people � Intrapersonal �Within communication one’s own mind

THREE CHAINS OF COMMAND � Upward – students up to principal � Downward – principal down to students � Horizontal – group consensus

Types of SENTENCES � DECLARATIVE: � Making a statement or declaration “The chicken crossed the road. ” � IMPERATIVE: � Make a request of command “Leave the dog alone. ” � INTERROGATIVE: � Sentence that forms a question “Did you go to the movie? ”

BIAS and PROPOGANDA � GENDER bias should be eliminated in all � business writing. ________ instead of ______. � STATEMENT of FACTS

REDUNDANCY Unnecessary words or clutter Words that are NOT needed in a sentence. � ABSTRACT Nouns…. � CAN’T point to or SEE or TOUCH. Fear � Honesty � Talent � FREE GIFT PAST HISTORY

Phrase – groups of words that form INCOMPLETE thought � CLAUSE – group of words that form a COMPLETE thought � Antecedent� JACK went to the movie, he enjoyed it very much. �Jack – antecedent He- pronoun

� If you are writing in FIRST PERSON (I) don’t confuse the reader by switching to the SECOND PERSON (you)

PARALELLISM Having balance and consistency between parts of a sentence. SOUNDS, RHYTHM BEING REPEATED. Club Med has good food, live entertainment, and a heated pool-PARALLEL Club Med has good food, live entertainment, and a pool that is heated - NOT PARALLEL.

Modifiers � Changes or MODIFY’S the meaning of a sentence. QUOTATION MARKS � Around titles � Direct Quotes.

CONCRETE SENTENCES: I had an APPLE with my lunch. DECODING Interpreting information ENCODING Making an idea understandable to others

COMPLEX SENTENCES � � Words to look for in a complex sentence… WHEN, Because, Since, After Although, That, Who, Which.

NO colons or comma’s in a letter? ? � OPEN PUNCTUATION!

PRONUNCIATION The act or result of producing the SOUNDS of speech with reference to some standard of CORRECTNESS or ACCEPTABILITY

EFFECTIVE LISTENING • Face speaker with EYE contact • Pay attention to WHAT ISN’T BEING SAID – Nonverbal • Give Feedback • Smile, Nod, Clap, Eye Contact

Inferential Statement � A statement about the UNKNOWN made on the basis of the KNOWN. Objective Phrase � It is based on only FACTS, not feelings.

THE BEST READING STRATEGY THAT SHOULD BE USED FOR STUDYING FOR A TEST WOULD BE… READING for INFORMATION, Not Skimming

Phone Message Etiquette � � � Who they are calling for Who is calling -- name of the person What business is the person calling from Contact information Reason for call

CHAINS of COMMAND � Upward – Management to employees � Downward – employees to management � Horizontal – all working together as a team

FOLLOWING DIRECTIONS In order to show respect for authority, an EMPLOYEE needs to…. . FOLLOW DIRECTIONS

When any number begins a sentence. . SPELL IT OUT 58 people graduated from MHS. WRONG Fifty eight people graduated from MHS. RIGHT

SPELL OUT NUMBERS FROM 1 TO 10 ONE TO TEN May use figures for numbers 10 and above “Kambria is FOUR years old. ” “Amber is 33 years old. ”

� GREEN underlined word means… RED underlined word means… � � � GRAMMAR error SPELLING error

Advantage of ORAL Communication… Instant Feedback

Letter Parts – BLOCK STYLE Letterhead Dateline Letter Address Salutation Body Complimentary Close Signature Block Enclosure Typists Initials

� BLOCK FORMAT: � Entire letter is justified to the LEFT / single spaced. � FONT: � Times � New Roman or Arial – 12 font. PUNCTUATION: � Use a colon (: ) after the salutation …. NEVER a comma (, ). � Use a comma after the closing