Communication Presentation Jovan Petkovic Thomas Hurley Steve Duarte

Communication Presentation Jovan Petkovic Thomas Hurley Steve Duarte Andrew Runge

Introduction • The guide will assist in identifying elements to fine tune business communication. An short review of history in communication and present expectations are identified.

Primary purpose of organizational communication • The primary purpose for organizational communication is to effectively and accurately relay information from one body to another body. The body can be an individual, group, team, or customer.

Five basic criteria for effective business communication

Professionalism • Academic Behavior and ethics • Empirical study • Cruess & Cruess on general principles to teaching professionalism • Institutional support • Cognitive base

Professionalism (cont’d) • Experiential learning • Continuity • Role Modeling • Faculty development • Evaluation • Environment

Business Etiquette – In the Workplace • “The Unwritten Rules of Business Success” 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Don’t be on time – be early! Underpromise – then overdeliver Be greeting-savvy Think before you speak Make the connection Dress for the position you want - not the one you have Know when to choose traditional business attire Make your accessories count Follow proper meeting protocol Make Voicemail work for you Follow e-mail etiquette Put your best fork forward

Business Etiquette – In Social Settings • The Donald Sterling Scandal

Business Etiquette – Online • Facebook: Challenges and opportunities

Audience-centered approach • Reading body language • Nonverbal versus verbal communication • Understanding communication styles • Analytical • Visual • Interactive

Technology implementation • Different types of technology that can be incorporated such as: • • Computers Internet/intranet Telephones, Voice over IP (VOIP), Smart phones Projectors, wireless technology • Internal communication, email, instant message, Power. Point • Technological combinations, such as multimedia presentations/webinars/Skype • Balancing the use of technology with the human element • Using software for editing and proofing before publication.

Cultural diversity • The importance of cultural awareness • Within the workforce • Within the consumer base • Annual and semi-annual refresher training • Skillsoft computer based training modules • Conferences and small group training/discussion • Identifying cultures • Major cultures • Minor cultures • Cultural differences • Cultural similarities

Questions and answers

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