COMMUNICATION Passing of message from one person to

  • Slides: 22
Download presentation

COMMUNICATION Passing of message from one person to another Transmission of meaning

COMMUNICATION Passing of message from one person to another Transmission of meaning

COMMUNICATION Communication is a skill that you can learn. It is like riding a

COMMUNICATION Communication is a skill that you can learn. It is like riding a bicycle or typing.

COMMUNICATION Communication is the art of being understood. Communication is the dissemination of information

COMMUNICATION Communication is the art of being understood. Communication is the dissemination of information and understanding from one person to another.

COMMUNICATION PROCESS sender Message Feedback Receiver

COMMUNICATION PROCESS sender Message Feedback Receiver

The sender has an idea. Encodes the idea into message. Message travels through the

The sender has an idea. Encodes the idea into message. Message travels through the channel. Noise in the transmission process.

Receiver get the message. Receiver decodes the message. Action by the receiver. Feed back.

Receiver get the message. Receiver decodes the message. Action by the receiver. Feed back.

OBJECTIVES OF COMMUNICATION To be received. To be understood. To be accepted. To get

OBJECTIVES OF COMMUNICATION To be received. To be understood. To be accepted. To get action.

WHOM WHY HOW WHERE WHAT WHEN

WHOM WHY HOW WHERE WHAT WHEN

CLASSIFICATION FORMAL INFORMAL VERTICAL HORIZONTAL DOWNWARD UPWARD

CLASSIFICATION FORMAL INFORMAL VERTICAL HORIZONTAL DOWNWARD UPWARD

B A 1 C D 2 E 1 UPWARD 2 DOWNWARD 3 HORIZONTAL 3

B A 1 C D 2 E 1 UPWARD 2 DOWNWARD 3 HORIZONTAL 3 F

TYPES OF COMMUNICATION 1. VERBAL 2. NON-VERBAL WRITTEN ORAL NON-VERBAL BODY LANGUAGE

TYPES OF COMMUNICATION 1. VERBAL 2. NON-VERBAL WRITTEN ORAL NON-VERBAL BODY LANGUAGE

VERBAL • WRITTEN • ORAL` WRITTEN Letters, circulars ORAL Direct talks, telephones.

VERBAL • WRITTEN • ORAL` WRITTEN Letters, circulars ORAL Direct talks, telephones.

MEDIAS FOR COMMUNICATION 1. 2. 3. 4. 5. AUDIO – Radio VISUAL – Cinema

MEDIAS FOR COMMUNICATION 1. 2. 3. 4. 5. AUDIO – Radio VISUAL – Cinema slides AV – TV and cinema ORAL – Letters, circulars WRITTEN – Direct talk/ Telephones.

NON VERBAL 1. 2. 3. 4. 5. 6. 7. Gesture Postures Orientation Eye contact

NON VERBAL 1. 2. 3. 4. 5. 6. 7. Gesture Postures Orientation Eye contact Body contact Proximity Head nodes

BARRIERS OF COMMUNICATION • SEMENTIC • PSYCHOLOGICA L • ORGANISATION AL • PERSONALITY

BARRIERS OF COMMUNICATION • SEMENTIC • PSYCHOLOGICA L • ORGANISATION AL • PERSONALITY

BARRIERS OF COMMUNICATION • DIFFERENT IN PERCEPTION • JUMPING TO CONCLUSION • STEREW TYPING

BARRIERS OF COMMUNICATION • DIFFERENT IN PERCEPTION • JUMPING TO CONCLUSION • STEREW TYPING • EMOTION

BARRIERS OF COMMUNICATION • LACK OF KNOWLEDGE • LACK OF INTEREST • DIFFICULTIES IN

BARRIERS OF COMMUNICATION • LACK OF KNOWLEDGE • LACK OF INTEREST • DIFFICULTIES IN SELF EXPRESSION

TEN COMMANDMENTS OF LISTENING • Stop talking • Put the talker at ease •

TEN COMMANDMENTS OF LISTENING • Stop talking • Put the talker at ease • Show him that you want to listen • Remove distraction • Empathize with him

TEN COMMANDMENTS OF LISTENING • Be patient • Hold your temper • Go easy

TEN COMMANDMENTS OF LISTENING • Be patient • Hold your temper • Go easy on arguments and critcism

EFFECTIVE COMMUNICATION C – CLEAR O – OBJECTIVE M – MEANINGFUL M – MESSAGE

EFFECTIVE COMMUNICATION C – CLEAR O – OBJECTIVE M – MEANINGFUL M – MESSAGE U – UNDERSTAND N – NEED BASED

I – INTERESTING C – CORRECT A – AUTHENTIC T – TIMELY E -

I – INTERESTING C – CORRECT A – AUTHENTIC T – TIMELY E - EMPHATHETIC