Communication Overview Functions of Communication n The Communication

Communication

Overview Functions of Communication n The Communication Process n Communication Fundamentals n Key Communication Skills n

Functions of Communication Control n Motivation n Emotional Expression n Information n

The Communication Process Sourc e Encodin g Chann el Feedback Decodin g Receive r

Communication Fundamentals Direction: n n Downward Upward Horizontal or Lateral Communication Diagonal Communication Networks: n Formal vs. Informal

Communication Networks Chain Wheel All Channels

Barriers to Effective Communication n Semantic Barriers – Different language, words, pictures, actions, poor vocabulary. n Emotions – loss in transmission and retentions, distrust of communicator, failure to communicate, undue reliance n the written word(order), inattention of the receiver

Physical Barriers : Noise, improper time, distance n Organisational Barriers: organisational policy, organisational rules and regulations, status relationship in the organisation, Lack of organisational facilities, Wrong choice of channel n

Personal barriers: Barriers in superiors, barriers regarding subordinates, poor listening, egotism, emotions, selective perception. n Socio Psychological Barriers: attitude and options, closed mind, status conciousness, cultural barriers. n

Key Communication Skills Listening Skills n Feedback Skills n Presentation skills n

Basic Communication Skills Profile ________________________ Communication Order Learned Extent Used Extent Taught ______________________ Listening Speaking Reading Writing First Second Third Fourth Third Second First

Guideslines for Effective Communication: n Two-way communication n Clarity the purpose of the message n Use intelligible encoding n Strengthening communication network n Consider receiver’s need n Promoting participative approach n Appropriate language

Get feedback n Credibility in communication n Good listening n Selecting on effective communication channel n