Communication Is n The process by which ideas

Communication Is. . . n The process by which ideas, information, opinions, attitudes and feelings are conveyed from one person or group to another.

Communication May Be… n Deliberate, carefully planned and thought out n n Casual, spontaneous n n A written report, for example Ordinary conversation, for example Unintentional, unconscious n Some non-verbal communication, for example.

Communication Process CONTEXT MEDIUM/CHANNEL SENDER ENCODING MESSAGE FEEDBACK NOISE RECEIVER DECODING

Encoding n The message is represented as a set of symbols that make sense to the receiver.

Media n Written n Letter, report, company magazine n Oral n Meeting, interview, presentation n Visual n Charts, maps, diagrams n Electronic n E-mail, Internet, telephone n Mass n Television, radio, newspapers

Decoding means hearing or reading the message and making sense of it. n Key skills are listening, reading and note taking. n

Feedback n n Feedback is the response given by the receiver. It gives vital information to the communicator. It can be positive or negative. It can be non-verbal as well as verbal.

Context The time and place of communication can be very important. n Why? n Can you think of examples? n

Noise Anything that interferes with the message n Can you think of examples? n

Communication Barriers Physical conditions Language barriers Stereotyping prejudice SOURCE Perception mistakes Poor listening

Communication Principles n n n Consider the receiver. Think out your objectives and plan the message. Select the right medium. Use simple, clear language. Use an appropriate tone.

Communication Principles n n n Give information at the right time and place Remove all ‘noise’ As receiver attend carefully to the message Be open to information Respond in the right way.