Communication Communication CHANNEL AIR Message Lets go eat

Communication CHANNEL - AIR Message Let’s go eat. A ENCODE B Fisher, T. &

Communication CHANNEL - AIR Message Let’s go eat. A ENCODE DECODE O. K. Let’s

Communication A’s ENVIRONMENT ATMOSPHERE B’s ENVIRONMENT PSYCHOLOGICAL NOISE IDEA Message Let’s go eat. ENCODE

Communication I Just bought my daughter a car. What kind of car? SPEAKER Burley-Allen,

Communication A Porsche. New or used? SPEAKER Burley-Allen, M. (1982). Listening the Forgotten Skill.

Communication New. What color is it? SPEAKER Burley-Allen, M. (1982). Listening the Forgotten Skill.

Communication White. SPEAKER It would have been easier for your to say you bought

Communication Everything about you Fisher, T. & Smith, T. L. (1987) The Key to

Communication Known to self Not Known to self Fisher, T. & Smith, T. L.

Communication Known to others Not known to others Fisher, T. & Smith, T. L.

Communication 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN Fisher, T. & Smith, T.

Communication 2 BLIND 4 UNKNOWN 1 OPEN 3 HIDDEN 1 OPEN 2 BLIND 3

Communication Original Story BEFUDDLING Type of listening distortion to the Story Ending Story Filters

四種影響說話的行為 Assertive Collaborative Controlling Affiliative Nonaffiliative Withdrawing Obliging Nonassertive Leaper, 2000; Hargie, and Dickson,

談判的過程 1. 2. 3. 4. 5. Pre-negotiation Opening Exploration Bargaining Settlement Target Point Resistance

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Communication 傳意

Communication CHANNEL - AIR Message Let’s go eat. A ENCODE B Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication CHANNEL - AIR Message Let’s go eat. A ENCODE DECODE O. K. Let’s FEEDBACK Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. B

Communication A’s ENVIRONMENT ATMOSPHERE B’s ENVIRONMENT PSYCHOLOGICAL NOISE IDEA Message Let’s go eat. ENCODE SHARED ENVIRONMENT DECODE O. K. Let’s A FEEDBACK Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. B

Communication I Just bought my daughter a car. What kind of car? SPEAKER Burley-Allen, M. (1982). Listening the Forgotten Skill. N. Y. : John Wiley & Sons, Inc. LISTENER

Communication A Porsche. New or used? SPEAKER Burley-Allen, M. (1982). Listening the Forgotten Skill. N. Y. : John Wiley & Sons, Inc. LISTENER

Communication New. What color is it? SPEAKER Burley-Allen, M. (1982). Listening the Forgotten Skill. N. Y. : John Wiley & Sons, Inc. LISTENER

Communication White. SPEAKER It would have been easier for your to say you bought your daughter a new white Porsche! Burley-Allen, M. (1982). Listening the Forgotten Skill. N. Y. : John Wiley & Sons, Inc. LISTENER

Communication Everything about you Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication Known to self Not Known to self Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication Known to others Not known to others Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication 2 BLIND 4 UNKNOWN 1 OPEN 3 HIDDEN 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN Fisher, T. & Smith, T. L. (1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.

Communication Original Story BEFUDDLING Type of listening distortion to the Story Ending Story Filters Burley-Allen, M. (1982). Listening the Forgotten Skill. N. Y. : John Wiley & Sons, Inc. Additions Substitutions Loss of Detail Misinterpretation

四種影響說話的行為 Assertive Collaborative Controlling Affiliative Nonaffiliative Withdrawing Obliging Nonassertive Leaper, 2000; Hargie, and Dickson, 2004

談判的過程 1. 2. 3. 4. 5. Pre-negotiation Opening Exploration Bargaining Settlement Target Point Resistance Point $550 $650 Buyer Resistance Point $500 $650 Resistance Point Target Point Seller