THINK BACK TO ARISTOTLE
OCCASION • Occasion • Time • Place • Situation • Audience • Exigency • Constraint • Kairos: the right, critical, or opportune moment.
COMMUNICATION CLIMATE • A communication climate is the emotional tone of a relationship between people. • A constructive communication climate is created when individuals feel valued. • A destructive communication climate might include • feeling blamed by a supervisor • encountering a co-worker who feels superior • getting flamed online • being judged by a friend.
COMMUNICATION CLIMATE • Buber: I/Thou • Interpersonal confirmation • Recognition • Acknowledgment • Endorsement
COMMUNICATION CLIMATE • Defensive vs. supportive climates • Evaluation vs. description • Certainty vs. provisionalism • Strategy vs. spontaneity • Control vs. problem orientation • Neutrality vs. empathy • Superiority vs. equality
COMMUNICATION CLIMATE • Conflict exists when people who depend on each other have different views, interests, values, responsibilities, or objectives and perceive those differences as incompatible. • Overt vs. covert conflict • Managing conflicts • Conflicts of interest • Conflict orientations • Conflict responses • Conflict outcomes
COMMUNICATION CLIMATE • In conflict mediation, context matters • Place—the physical place • Time—the temporal place • Mood—the socio-emotional place
COMMUNICATION CLIMATE • Conflict and grace • Defined: • Grace is a willingness to sometimes excuse someone who has no right to expect your compassion and forgiveness. • Grace is given without an expectation of reward or reciprocity • Examples: • Granting forgiveness • Putting aside our needs • Helping another save face • Kindness that isn’t earned or requires