COMMUNICATION BARRIERS 1 19122021 Barriers to effective communication

COMMUNICATION BARRIERS 1 19/12/2021

Barriers to effective communication q No matter how good the communication system in an organization is, unfortunately barriers can and do often occur. q Communication of barriers are the difficulties involved in the process of communication which distort the message being properly understand by the receiver. q “Barriers prevent the communication from being effective” and result in undesirable reaction and unfavorable response. q The barriers to effective communication can be classified in to four groups. They are as follows: § § Physical Barriers Psychological Barriers Organizational Barriers Semantic Barriers 16 19/12/2021

Physical Barriers q Physical infrastructure between sender and receiver are barriers related to physical arrangement. q They can be: § Distance § Noise (Physical – environment, Psychological – inattentiveness, Written, Visual – late arrivals) § Physical arrangements 17 19/12/2021

Psychological Barriers q The influence of psychological state of the communicators (sender and receiver) which creates an obstacle for effective communication. Distorted communication because of psychological disorders q They can be: • Attitude and opinions • Emotions • Self-image • In attention • Closed mind • Group identification 18 19/12/2021

Organizational Barriers q The barriers that generate form within the organization are known as organizational barriers q They can be: § § § Information overload Poor planning Complex structure Status difference Timing Lack of feedback 19 19/12/2021

Semantic/Cultural Barriers q A common barrier to effective communication is semantic distortion, which can be deliberate or accidental. q Semantic problem arises when words and symbols have different meanings for different people that lead to a misunderstanding. q They can be: § § § § Language Jargon Values Social Relations Concept of Space Social Gestures Body language 20 19/12/2021