Communication Applications Ch 2 Exploring the Communication Process

Communication Applications Ch. 2 Exploring the Communication Process THE COMMUNICATIONS PROCESS THE COMMUNICATION PROCESS IS TRANSACTIONAL - IT IS A PROCESS THAT INVOLVES AN EXCHANGE OF INFORMATION. Slide 1

Communication Applications Ch. 2 Exploring the Communication Process Slide 2 THE COMMUNICATIONS PROCESS INVOLVES: 1) A SENDER – RECEIVER WHO SENDS A MESSAGE AND ALSO PROCESSES FEEDBACK 2) A RECEIVER – SENDER WHO RECEIVES MESSAGE AND PROVIDES FEEDBACK

Communication Applications Ch. 2 Exploring the Communication Process Slide 3 A MESSAGE IS INFO THAT IS EXCHANGED DURING COMMUNICATION THE CHANNEL IS THE METHOD OR MEDIUM BY WHICH THE MESSAGE IS CONVEYED. EX: FACE TO FACE, PHONE, EMAIL, TEXT

Communication Applications Ch. 2 Exploring the Communication Process Slide 4 NOISE IS ANY INTERFERENCE WITH THE MESSAGE. ANY OBSTACLE THAT BLOCKS COMMUNICATION IS A BARRIER. NOISE & BARRIERS CAN BE EITHER INTERNAL (PHYSICAL OR EMOTIONAL) OR EXTERNAL (DISTRACTIONS, ETC. )

Communication Applications Ch. 2 Exploring the Communication Process Slide 5 FEEDBACK IS AN OBSERVABLE RESPONSE TO A MESSAGE. DO NOT ASSUME COMMUNICATION HAS OCCURRED UNTIL THERE IS FEEDBACK!

Communication Applications Ch. 2 Exploring the Communication Process Slide 6 DATA IS ANYTHING THAT CATCHES THE RECEIVER’S ATTENTION. THE RECEIVER USES SENSORY PERCEPTION (THE PHYSICAL PROCESS OF TAKING IN DATA VIA THE 5 SENSES) TO ASSIGN

Communication Applications Ch. 2 Exploring the Communication Process Slide 7 SENDING DATA ENCODING DATA IS THE MENTAL PROCESS OF ASSIGNING MEANING AND LANGUAGE TO DATA BY FILTERING IT THRU PREVIOUS KNOWLEDGE THEN ASSIGNING A WORD OR SYMBOL TO IT SO IT CAN BE SENT.

Communication Applications Ch. 2 Exploring the Communication Process TRANSMITTING DATA IS THE PHYSICAL PROCESS OF SENDING VERBAL AND NONVERBAL MESSAGES. Slide 8

Communication Applications Ch. 2 Exploring the Communication Process Slide 9 RECEIVING DATA DECODING DATA IS THE EXACT OPPOSITE OF ENCODING. IT IS THE MENTAL PROCESS OF CREATING MEANING FROM LANGUAGE ONCE THE DATA IS RECEIVED. IT TAKES THE SYMBOL OR WORD, FILTERS IT THRU PREVIOUS KNOWLEDGE THEN ASSIGNING MEANING TO IT. HOW THE COMMUNICATION PROCESS WORKS (7: 35)

Communication Applications Ch. 2 Exploring the Communication Process Slide 10 THE 5 PRINCIPLES OF COMMUNICATION IS: 1. TRANSACTIONAL: EXCHANGES INFO 2. COMPLEX: INTERACTIVE, SYMBOLIC, IRREVERSIBLE AND CIRCULAR 3. UNAVOIDABLE: IT’S IMPOSSIBLE NOT TO COMM. 4. CONTINUOUS: FUTURE COMM. IS IMPACTED BY PREVIOUS COMM.

Communication Applications Ch. 2 Exploring the Communication Process Slide 11 9 COMPONENTS OF COMMUNICATION PROCESS: 1. CONTEXT: ROLES AND TASKS HELP US MAKE APPROPRIATE COMM. CHOICES 2. PHYSICAL ENVIRONMENT: AFFECTS THE QUALITY OF INTERACTION 3. CLIMATE: THE EMOTIONAL (NEGATIVE OR POSITIVE) ATMOSPHERE 4. COMMUNICATOR: SENDER RECEIVER

Communication Applications Ch. 2 Exploring the Communication Process Slide 12 9 COMPONENTS OF COMMUNICATION PROCESS: 5. MESSAGE: THE INFO THAT IS EXCHANGED 6. CHANNEL 7. NOISE 8. BARRIER 9. FEEDBACK

Communication Applications Ch. 2 Exploring the Communication Process Slide 13 QUESTION: WHAT’S THE BEST CHANNEL (I. E. , METHOD) OF COMMUNICATING IN THE PROFESSIONAL SETTING ?

Communication Applications Ch. 2 Exploring the Communication Process Slide 14 QUESTION: WHAT’S THE BEST CHANNEL (I. E. , METHOD) OF COMMUNICATING IN THE PROFESSIONAL SETTING ? ANSWER: IF TIME PERMITS: FACE TO FACE OR BY PHONE IF TIME IS SHORT: EMAIL, VOICEMAIL NOTE: EXAMINE YOUR RELATIONSHIP WITH THE RECEIVER. DIFFERENT CHANNELS YIELD DIFFERENT RESULTS!

Communication Applications Ch. 2 Exploring the Communication Process Slide 15 QUESTION: WHAT IS THE PROCESS A SENDER RECEIVER FOLLOWS TO SEND A MESSAGE?

Communication Applications Ch. 2 Exploring the Communication Process Slide 16 QUESTION: WHAT’S THE PROCESS A SENDER RECEIVER FOLLOWS? ANSWER: S R USES SENSORY PERCEPTION TO PERCEIVE DATA , THEN ENCODES IT TO ASSIGN MEANING TO IT, THEN TRANSMITS

Communication Applications Ch. 2 Communicating for Success Slide 17 KEY COMMUNICATION TERMS: INTRAPERSONAL: COMM. WITHIN ONE’S SELF * ALL COMMUNICATION BEGINS HERE! SELF-TALK: MENTAL CONVERSATIONS (I. E. YOUR THOUGHT PROCESS) USE SELFTALK TO THINK/REASON IT OUT/DECIDE WHAT MESSAGE MEANS INTERPERSONAL: COMM. BETWEEN 2 PEOPLE

Communication Applications Ch. 2 Communicating for Success Slide 18 KEY COMMUNICATION TERMS CONT’D: SMALL GROUP COMM. : COMM. WITHIN FORMAL OR INFORMAL GROUPS 1 TO GROUP: SPEAKER TO AUDIENCE MASS COMM. : ELECTRONIC OR PRINT MESSAGES TO GENERAL PUBLIC MASS MEDIA: OUTLETS OF COMM. (I. E. , R/TV/FILM) DESIGNED TO REACH LARGE AUDIENCES

Communication Applications Ch. 2 Communicating for Success Slide 19 THE 5 LEVELS OF COMMUNICATION: INTRAPERSONAL INTERPERSONAL SMALL GROUP 1 TO GROUP MASS COMMUNICATIONS

Communication Applications Ch. 2 Communicating for Success Slide 20 COMPETENT COMMUNICATORS ARE: *ETHICAL: MORAL , HONEST *RESPONSIBLE: WELL INFORMED, LOGICAL, ACCOUNTABLE, RELIABLE *ACCESSIBLE: OPEN, APPROACHABLE, CARING, VALUE POSITIVE RELATIONSHIPS