Communication and Taking Responsibility Lester Freckleton Communication is
Communication and Taking Responsibility Lester Freckleton
Communication is the key to effective management and leadership, retaining talent & just about everything else!
Communicating can be problematic Communication is more than what we say?
“The rules for working are changing…. We’re being judged not only by how smart we are but also by how well we handle ourselves and each other” Goleman (1998)
Perceived communication practice;
I speak, you listen Natural break You speak, I listen Repeat until communication closes
Actual communication practice;
I speak, you listen You want to say something so……. .
You impersonate a goldfish I stop talking, you start talking, then…. .
I impersonate a goldfish And so on until…. .
We both talk at the same time 2 people speaking & no one listening
Perception is vital
How are you perceived (thought of) by your team & each other? Write down 2 statements based on your perception of me so far
What is perception based on? Experience, Prejudice, Bias and Stereotypes
Prejudice preconceived opinion that is not based on reason or actual experience. Bias Inclination or prejudice for or against one person or group, especially in a way considered to be unfair.
We are generally convinced that our decisions are “rational, ” but in reality most human decisions are made emotionally, and we then collect or generate the facts to justify them.
Spot the Difference
1. Self Perception 2. Perception of others 3. Meta Perception
Self Perception, High and low
High Self Perception, It’s very hard for them to attack me on looks because I am so good looking Donald Trump, 7 th August, 2015
Low Self Perception,
Low Self - Perception
2. Perception of others, positive and negative
Meta perception : Our perception of other people’s perception of us !!!!
What do you think of this statement? I don’t care what they think I’m not here to be liked!
Back to those 2 statements…. Why did you make them? Does your perception have an effect upon how you receive what I have to say?
Non – verbal Communication (NVC); Written Non verbal aspects of speech Body Language
‘The games people play’ Transactional Analysis (TA)
P OPINIONS, BELIEFS, VALUES A RATIONAL THINKING C NEEDS, WANTS, EMOTIONS, WISHES, SCARES
CP NP A AC FC
P P A A C C
P P A A C C
P P A A C C
EMOTIONAL INTELLIGENCE Think of the last time you witnessed a colleague being angry in work? What was the outcome? How did it make you feel? Did it leave a positive or negative impression? Did they apologise?
EMOTIONAL INTELLIGENCE “The rules for working are changing…. We’re being judged not only by how smart we are but also by how well we handle ourselves and each other” Goleman (1998)
EMOTIONAL INTELLIGENCE
EMOTIONAL INTELLIGENCE 1. Understanding yourself, your goals, intentions, responses, behaviour and all. 2. Understanding others, and their feelings.
EMOTIONAL INTELLIGENCE Daniel Goleman identified the five 'domains' of Emotional Intelligence as: 1. Knowing your emotions. 2. Managing your own emotions. 3. Motivating yourself. 4. Recognising and understanding other people's emotions. 5. Managing relationships.
Improving Emotional Intelligence Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-this is not easy. Aristotle
Improving Emotional Intelligence Do a self-evaluation. Have the courage to look at yourself honestly – it can change your life.
Improving Emotional Intelligence Take responsibility for your actions. If you hurt someone's feelings, apologise directly – don't ignore what you did or avoid the person.
Improving Emotional Intelligence Examine how your actions will affect others – before you take those actions If your decision will impact others, put yourself in their place.
How do you get your team to perform at their optimum level? How do you allocate tasks?
Csiikszentmihalyi
High Anxiety Challenge “Flow” Boredom Apathy Low High Skills
Emotional Competence is the result of putting Emotional Intelligence and Transactional Analysis into your every day practices
Emotionally competent leaders are intuitively top quality communicators, they accept responsibility and are effective and productive team members
Is there a common characteristic of good leaders? ? GOOD WITH PEOPLE
Thank You
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