Communication and Social Styles Why is effective communication
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Communication and Social Styles
Why is effective communication important? • Helps to increase the understanding of: • Ourselves • Others • To be accepted • To accomplish something • To effectively convey ideas across cultures
context interpretation feedback What affects communication? barriers semantics jargon acronym
Active Listening. . . paying attention! • Verbal communication • The words we hear • The words we say • Non-verbal communication • What we see • What our “body” says to others • Para-language • How we say it
What percent of meaning comes from each? Active Listening 7% 55% 38% Verbals Nonverbals Paralanguage
How do we interpret conversations? • • What is perceived What is reality Tone of voice Body language
Asking questions Open-ended Vs. Closed-ended
Discuss in groups Good and poor listening behaviors
Social Styles
Four social styles • Driver • Expressive • Amiable • Analytical
Driver • • • Highly assertive Action oriented Control emotions Like data What is good! What to work on!
Expressive • • • Highly assertive Action oriented Energetic Focus on people What is good! What to work on!
Amiable • • • Think carefully Not highly assertive Warm and friendly Work cooperatively What is good! What to work on!
Analytical • • • Think carefully Emotively “controlled” Focus on tasks Like data What is good! What to work on!
What is your social style? Discuss in groups