COMMUNICATING IN THE WORKPLACE What is Communication The

  • Slides: 16
Download presentation
COMMUNICATING IN THE WORKPLACE

COMMUNICATING IN THE WORKPLACE

What is Communication • The activity of sending meaningful information

What is Communication • The activity of sending meaningful information

Communicating in the Workplace • Negotiating; bargaining; persuading • Greeting people; representing others to

Communicating in the Workplace • Negotiating; bargaining; persuading • Greeting people; representing others to the public; selling • Courteous telephone skills • Reporting, conveying information; explaining issues or procedures • Listening effectively • Interviewing • Preparing written materials • Organizing and presenting ideas formal and informal presentations • Participating in group discussions

Importance of Effective Communication • Cornerstone for establishing trust • Cornerstone for new business

Importance of Effective Communication • Cornerstone for establishing trust • Cornerstone for new business and customer retention • Increases productivity • Many companies expend human and financial resources to train employees in communication

Three Main Forms of Business Communication • Verbal Communication • Non-verbal Communication • Written

Three Main Forms of Business Communication • Verbal Communication • Non-verbal Communication • Written Communication

Verbal Communication

Verbal Communication

Verbal Communication in Business • Simplest form of communication • Use language appropriate for

Verbal Communication in Business • Simplest form of communication • Use language appropriate for audience • Clear Voice • Audible • Respectful tone • Active Listening • Active Questioning as appropriate

Examples of Verbal Communication in Business • Answering business phone/extension • Receiving visitors •

Examples of Verbal Communication in Business • Answering business phone/extension • Receiving visitors • Giving instructions • Training • Presentations • Addressing/Participating in Meetings

Non-Verbal Communication

Non-Verbal Communication

Nonverbal Communication • Hand Gestures • Facial Expressions • Touching • Body Language •

Nonverbal Communication • Hand Gestures • Facial Expressions • Touching • Body Language • Eye Contact • Turning your back to the speaker • What Other Ways Can You Think Of?

What Are They Saying?

What Are They Saying?

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication in the Workplace • Plays important role in workplace • Particularly with

Non-Verbal Communication in the Workplace • Plays important role in workplace • Particularly with customers • 63 -95% more impact that verbal communication • Non-verbal cues indicate listening/interest • Poor communication skills leads to low employee morale and conflict • Effective communication skills leads to high morale and collaboration

Examples of Non Verbal Business Communication • Nod of approval • Thumbs up •

Examples of Non Verbal Business Communication • Nod of approval • Thumbs up • Pat on back • Rolling Eyes • Raising Eyebrows • Frown

MAKE A WISH FOUNDATION Believe Letter Activity

MAKE A WISH FOUNDATION Believe Letter Activity

COMMUNICATING IN THE WORKPLACE Communicating in the WorkplaceCOMMUNICATING IN THE WORKPLACE Communicating in the Workplace
Communicating Communicating by Chris Robinson Communicating Good communicatorsCommunicating Communicating by Chris Robinson Communicating Good communicators
ORGANISING Workplace problems 0 WORKPLACE PROBLEMS WORKPLACE PROBLEMSORGANISING Workplace problems 0 WORKPLACE PROBLEMS WORKPLACE PROBLEMS
Workplace Readiness Series Workplace Etiquette 2014 Workplace ReadinessWorkplace Readiness Series Workplace Etiquette 2014 Workplace Readiness
COMMUNICATION Communication Dr Atef J Ismail COMMUNICATION CommunicatingCOMMUNICATION Communication Dr Atef J Ismail COMMUNICATION Communicating
Postmodernism Metacommunication Metacommunication Communicating about communication Metacommunication CommunicatingPostmodernism Metacommunication Metacommunication Communicating about communication Metacommunication Communicating
Communicating 1 COMMUNICATION PRINCIPLES Communicating 2 o OfficialsCommunicating 1 COMMUNICATION PRINCIPLES Communicating 2 o Officials
Communicating The communication loop Communicating becomes difficult whenCommunicating The communication loop Communicating becomes difficult when
LECTURE 1 UNDERSTANDING WORKPLACE COMMUNICATION COMMUNICATION Communication isLECTURE 1 UNDERSTANDING WORKPLACE COMMUNICATION COMMUNICATION Communication is
Communicating in the Workplace Importance of Effective CommunicationCommunicating in the Workplace Importance of Effective Communication
COMMUNICATING IN THE WORKPLACE What is Communication TheCOMMUNICATING IN THE WORKPLACE What is Communication The
COMMUNICATING IN THE WORKPLACE What is Communication TheCOMMUNICATING IN THE WORKPLACE What is Communication The
Chapter 1 Communicating in Todays Workplace Business CommunicationChapter 1 Communicating in Todays Workplace Business Communication
Chapter 1 Communicating in Todays Workplace Business CommunicationChapter 1 Communicating in Todays Workplace Business Communication
Chapter 2 Communication in the Workplace Communicating forChapter 2 Communication in the Workplace Communicating for