Communicating in Teams and Mastering Listening and Nonverbal
Communicating in Teams and Mastering Listening and Nonverbal Communication Skills A Team is. . . Participative Management is. . . © Prentice Hall, 2003 Business Communication Today 1
Types of Workplace Teams Problem Solving Taskforces Committees Virtual Teams © Prentice Hall, 2003 Business Communication Today 2
Overview of Teams Advantages v. Information v. Diversity & knowledge v. Groupthink of views v. Acceptance v. Hidden of solutions v. Performance © Prentice Hall, 2003 Disadvantages agendas v. Free riders v. High costs Business Communication Today 3
Group Dynamics Rules © Prentice Hall, 2003 Norms Business Communication Today Identity 4
Roles People Play in Groups Self. Oriented Group. Maintenance Task. Facilitating • Controlling • Encouraging • Initiating • Withdrawing • Harmonizing • Information Seeking • Attention Seeking • Compromising • Coordinating • Diverting © Prentice Hall, 2003 • Procedure Setting Business Communication Today 5
Team Decision Making • Orientation • Conflict • Brainstorming • Emergence • Reinforcement © Prentice Hall, 2003 Business Communication Today 6
Clear Purpose Effective Teams Consensus Decision Making Creative Thinking Focused Efforts © Prentice Hall, 2003 Open Communication Collaborative Relationships Business Communication Today Conflict Resolution 7
Conflict in Teams Scarce Resources Task Responsibilities Poor Communication Attitudes and Values Power Struggles Conflicting Goals © Prentice Hall, 2003 Business Communication Today 8
Resolving Conflict Proaction Fairness Research Communication Alliance Flexibility Openness © Prentice Hall, 2003 Business Communication Today 9
Overcoming Resistance • Express understanding • Raise awareness • Evaluate objections • Withhold arguments © Prentice Hall, 2003 Business Communication Today 10
Team Members Strong Leadership Applied Technology Collaborative Writing Compatible Technology Clear Goals Solid Commitment Prompt Action © Prentice Hall, 2003 Cooperation Clear Responsibility Business Communication Today 11
Critiquing Writing • Clear instructions • Purpose of the document • Correct factual material • Unambiguous language © Prentice Hall, 2003 Business Communication Today 12
Purpose Participants PRODUCTIVE MEETINGS Agenda © Prentice Hall, 2003 Location Business Communication Today 13
Focus Procedures Effective Meetings Participation Closing Follow-Up © Prentice Hall, 2003 Business Communication Today 14
Three Types Of Listening Content Listening Critical Listening Purpose and Feedback © Prentice Hall, 2003 Business Communication Today Empathetic Listening 15
The Listening Process Message Receiving Interpreting Remembering Feedback Message Responding Evaluating Message © Prentice Hall, 2003 Business Communication Today 16
Barriers to Listening Prejudgment Self. Centeredness Selective Listening (Out-Listening) © Prentice Hall, 2003 Business Communication Today 17
Nonverbal Communication Honesty Reliability Efficiency © Prentice Hall, 2003 Business Communication Today 18
Types of Nonverbal Communication Facial Expressions (eyes) Gestures and Posture Use of Time and Space Vocal Characteristics Touching Behavior Personal Appearance © Prentice Hall, 2003 Business Communication Today 19
Maximizing Nonverbal Communication Skills • Smile genuinely • Be aware of false cues • Keep appropriate distance • Use touch carefully • Respect status • Shake hands appropriately © Prentice Hall, 2003 Business Communication Today 20
- Slides: 20