Communicating Effectively in the Workplace for young professionals

Communicating Effectively in the Workplace …for young professionals

Traits of a Healthy Relationship l l l Cooperation Compromise Respect Acceptance Honesty l l Trustworthiness Dependability Loyalty Empathy

Communication l Speaking skills l l “I” message Tone and pitch

Constructive Messages Activity l “Debbie, stop bringing Krispy Kreme doughnuts to work! Are you trying to ruin my diet or something? ”

Constructive Messages Activity l “Robert, I’m fed up with you asking me to help you do your work! If you can’t handle your workload maybe you should just quit. ”

Constructive Messages Activity l “Mr. Stafford, it’s not fair that you always say no to me when I ask for vacation time! Carla always gets vacation time and she works half the hours I do!”

Communication l Listening skills l l Hearing vs. Listening Active Listening Reflective Listening l Clarifying l Encouraging l Empathizing l

How the average person spends their communication time…

Non-Verbal Communication l Body Language

Non-Verbal Communication l Conveying Personality and Status l l Dress: style, tidiness, coordination Personal adornments: jewelry to watches to badges Office and desk space at work Items owned

Barriers to Effective Communication l l Unrealistic expectations Projecting a tough, superior image Prejudice Common fears

Acknowledgments and Compliments l Acknowledgments l l l Acknowledge a skill Show appreciation Compliments l l Selfless Self-effacing

Communication: What to do movie clip

Discussion l What traits do you find most important when forming healthy relationship in the work environment?

Discussion l What nonverbal communication do you use that may send others the wrong message at work?

Discussion l What barriers to effective communication have you faced at the office?

Discussion l What techniques can you start using to become an active listener?

Relationship Reflection l Reflect on a healthy relationship: l List 4 traits that make the relationship healthy l Reflect on a strained relationship: l List 4 traits that could make the relationship healthier

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