- Slides: 21
Communicating Effectively in the Workplace …for young professionals
Traits of a Healthy Relationship l l l Cooperation Compromise Respect Acceptance Honesty l l Trustworthiness Dependability Loyalty Empathy
Communication l Speaking skills l l “I” message Tone and pitch
Constructive Messages Activity l “Debbie, stop bringing Krispy Kreme doughnuts to work! Are you trying to ruin my diet or something? ”
Constructive Messages Activity l “Robert, I’m fed up with you asking me to help you do your work! If you can’t handle your workload maybe you should just quit. ”
Constructive Messages Activity l “Mr. Stafford, it’s not fair that you always say no to me when I ask for vacation time! Carla always gets vacation time and she works half the hours I do!”
Communication l Listening skills l l Hearing vs. Listening Active Listening Reflective Listening l Clarifying l Encouraging l Empathizing l
How the average person spends their communication time…
Non-Verbal Communication l Body Language
Non-Verbal Communication l Conveying Personality and Status l l Dress: style, tidiness, coordination Personal adornments: jewelry to watches to badges Office and desk space at work Items owned
Barriers to Effective Communication l l Unrealistic expectations Projecting a tough, superior image Prejudice Common fears
Acknowledgments and Compliments l Acknowledgments l l l Acknowledge a skill Show appreciation Compliments l l Selfless Self-effacing
Communication: What to do movie clip
Discussion l What traits do you find most important when forming healthy relationship in the work environment?
Discussion l What nonverbal communication do you use that may send others the wrong message at work?
Discussion l What barriers to effective communication have you faced at the office?
Discussion l What techniques can you start using to become an active listener?
Relationship Reflection l Reflect on a healthy relationship: l List 4 traits that make the relationship healthy l Reflect on a strained relationship: l List 4 traits that could make the relationship healthier