COMMERCIALINCONFIDENCE Smart Move Taxi Dispatching System Base Operator

COMMERCIAL-IN-CONFIDENCE Smart. Move Taxi Dispatching System Base Operator Training (Part 1) May 2017 COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Smart. Move is different Both systems have good points This presentation focuses on bookings COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE How Smart. Move works COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Smart. Move users COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Main Components In-vehicle equipment Booking and dispatching Mapping Fleet management website Docket Killer Express Booker Apps COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Operator Booking Screen No distinctions between operators Can use one to three screens Everything is recorded COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Mapping COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Starting the Booking Client Double-click the icon to start Enter username, password and handset number Select fleets (if required) Restart when changing shift COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Dispatching/Fleet Monitoring Complete history of bookings Status of vehicles and jobs displayed Bookings linked to phone recordings Job Queues Zone Status Job Details COMMERCIAL-IN-CONFIDENCE Vehicle Status

COMMERCIAL-IN-CONFIDENCE Handling addresses in Smart. Move Definitions Zone Street Place Area COMMERCIAL-IN-CONFIDENCE Area used for the allocation of work, e. g. WEST Name that requires a prefix, e. g. ANZAC HIGHWAY. Prefix: 4/3, RMB 1234, Lot 57, . . . Name that must not have a prefix, e. g. SUBWAY, COLES Name used by a customer, e. g. Glenelg

COMMERCIAL-IN-CONFIDENCE Taking a call – 1 Form normally appears when call answered Use ‘F 2’ to get form, select fleet If Caller ID is available Get addresses previously used – type number Get other jobs (past and future) – type letter COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Who is booking? COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Payment details (optional) COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Addresses COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Time and options COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Vehicle COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Driver Info COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Fixed fares + fare estimation COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Multiple Pickup and Destination plus fare calculation COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Function keys COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Messages to drivers • Can send to one or more drivers • Can get reply • Can be held until next logon COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Voice Requests and Panic • Drivers request a voice call COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE Voice Requests and Panic • Request appears on screen • Double click to open window • Select request and Call/Clear • Recorded messages come as e-mails COMMERCIAL-IN-CONFIDENCE

COMMERCIAL-IN-CONFIDENCE www. smartmovetaxis. com COMMERCIAL-IN-CONFIDENCE