Colleges Universities Delivery Partners Program And USPS Partner

® Colleges & Universities Delivery Partners Program And USPS Partner Mobile App April 11, 2017 Kevin P Bray Program Manager Mail & Package Information Systems Enterprise Analytics United States Postal Service 1

® Vision and Objectives � � Respond to our customers and other delivery partner requests for a comprehensive package tracking solution. Provide solutions to improve the customer experience, visibility, and efficiency for College/University deliveries. Provide USPS Partners a mobile application to manage package delivery to final recipients, include tracking, notification, and reporting features. Leverage cost effective mobile technology, make it easy to use. 2

® Delivery Partner Program Leverage Firmsheet Program � � � = Delivery Partner Events Program USPS captures and sends firmsheet extract file to College/University Mail Center. Firmsheet files contain electronic listing of incoming packages to College/University Mail Center for the delivery to students and faculty. Used for reconciliations (e. g. , compare to daily or weekly package receipts). � + � � College/University Mail Center transmits partner tracking events using Delivery Partner Event file to USPS (via in-house or vendor software, USPS Partner app, or manual upload). Delivery Partner Event file lists all delivery histories that are captured by College/University Mail Center. Visibility via USPS. com USPS Tracking or other software (e. g. , Track oncampus package movements and final delivery to recipient). Colleges & Universities Program 3

® Collaboration and Teamwork 44

® Process Flow 1 2 USPS Creates Firmsheet Packages arrive at destination delivery Post Office, are sorted to college/university, then linked to a Firmsheet and single barcode. USPS uses either Arrival at Post Office (07) or Arrived USPS Sort Facility (10) scans to create Firmsheets. USPS Scans Firmsheet Tendered to Agent for Final Delivery (60) At the time of delivery the packages are either: • • Delivered to College or University Mail Center Picked up from USPS Location by a College or University employee or courier. USPS scans Firmsheet barcode with Tendered to Agent for Final Delivery event instead of Delivered (01). 3 College or University Mail Center Scans Received by Agent (61) College or University agent scans all packages upon receipt. 4 College or University Mail Center Scans Recipient Notified by Agent (62) Notifies recipient via email package is ready for pickup. 5 Delivered to Recipient by Agent (63) College or University Mail Center delivers the package to final recipient on campus. Exceptions • • • Undeliverable to recipient by Agent (64) Missent to Agent (66) Not received by Agent (65) (currently not in use) 5

® Delivery Partner Onboarding Process Register on BCG Online Enrollment Electronic Firmsheet Extracts Register and obtain a Business Customer Gateway (BCG) User Account Complete the Onboarding Process in BCG for Tracking Only Program Register for Firmsheet Delivery Extract and Delivery Partner Event programs Mailer ID (MID) PDX Establish a 9 -digit Mailer ID for your College/University Get Access to secure Parcel Data Exchange (PDX) for file receipts and transmissions Set up to transmit Delivery Partner scan events Software vendor or USPS Mobile App 6

® Onboarding Process Requirements For College/University Mail Center Managers 1. Create an account in Business Customer Gateway (BCG) on USPS. com. 2. Establish a 9 -digit Mailer ID. 3. Complete the Onboarding Process in BCG for Tracking Only Program. 4. Get Access for Parcel Data Exchange (PDX) program. 5. Register for Firmsheet Delivery Extract and Delivery Partner Event programs. 6. Call the NCSC Help Desk to ensure your MID is activated for PDX transmission and Login ID setup. The phone number is 877 -264 -9693 , Option 1. Ensure that you request the Login ID for FTP program 7. Barcode Scanner Setup/Integration: Software Solution, USPS Partner Mobile App. Contact Information for Onboarding Process Ø Kevin Bray <kevin. p. bray@usps. gov>

® USPS LOCATION ONBOARDING Requirements For Destination Post Office or Facility 1 Create Firm Name(s) for the firmsheet using a standard format ZZZMAILCTR## where • ZZZ represents a three character code for the college or university (such as LSU, UNC, KSU, UMD) • ## is a two digit number that distinguishes the trip number or mail types (such as 01, 02, 03) 2 Determine the delivery or pick up schedule using estimated time of: • Arrival at Mail Center if USPS delivers to College/University • Departure from Postal location if College/University picks up from USPS 3 Determine scanners at Post Office used for Firmsheets: Handheld (MDD or IMDAS), DSS, PASS, and select sorting equipment can generate Firmsheets 4 Scan Tendered to Agent for Final Delivery (60) at the time College/University packages are delivered or picked up 8

® Sample USPS Tracking

® Vendors Supporting Pilots

® Project Implementation Next Steps Ø Process change communication and establishing the new Standard Operation Procedure. The target date for this is April 15 th 2017 Ø Finalize list of colleges/universities who want to participate. Follow up to determine current state. We will go to each facility to ensure the process is followed Ø Determine if gaps in the process from onboarding to day-to-day follow up. Update pilot process as needed and provide feedback to delivery partners Ø Complexity with mode of delivery to needs to be vetted. Ø Including CPU’s, other large third party partners Ø Stabilize the process ownership key personnel to ensure customer feedback and program maturity Ø Deploy nationally by Fall of 2017