COBIT 5 Process Reference Guide By Cecep MSR

COBIT 5 Process Reference Guide By Cecep MSR – Assesment Maturity dan Capability COBIT 5

Presentation Outline COBIT 5 Process 1 Process 2 COBIT 5 Process Model 3 COBIT 5 Process Reference Model 4 IT Related Goal Process COBIT 5 5 COBIT 5 Process Reference Guide

Process A collection of practices influenced by the enterprise’s policies and procedures that takes inputs from a number of sources (including other processes), manipulates the inputs and produces outputs (e. g. , products, services) Serangkaian praktik yang dipengaruhi oleh kebijakan dan prosedur organisasi, terdiri dari beberapa input yang berasal dari berbagai sumber (termasuk proses), input dapat dimanipulasi dan menghasilkan output yang memiliki nilai bagi organisasi (produk, dan jasa).

Presentation Outline COBIT 5 Process 1 Process 2 COBIT 5 Process Model 3 COBIT 5 Process Reference Model 4 IT Related Goal Process COBIT 5 5 COBIT 5 Process Reference Guide

COBIT 5 Process Model Stakeholders Goals & Metrics Life Cycle Good Practice

COBIT 5 Process Model Stakeholders Goals & Metrics Life Cycle Good Practice Internal Stakeholder Eksternal Stakeholder !

COBIT 5 Process Model GOALS CASCADE Stakeholders Goals & Metrics Internal Stakeholder Intrinsic Quality Eksternal Stakeholder Life Cycle Good Practice Contextual Quality (Relevance, Effectiveness) IT-RELATED GOALS Accessibility and security ENABLER GOALS VALUE ACHIEVE

COBIT 5 Process Model Stakeholders Goals & Metrics Life Cycle Internal Stakeholder Intrinsic Quality Plan Eksternal Stakeholder Contextual Quality Design (Relevance, Build / Acquire / Create Effectiveness) Accessibility and security Define Use / Operate Good Practice ISO / IEC 15504 Evaluate / Monitor Update / Dispose Generic Process Practise Created Operated Monitored Adjusted / updated or retired END START LIFE CYCL E

COBIT 5 Process Model Stakeholders Goals & Metrics Life Cycle Internal Stakeholder Intrinsic Quality Plan Eksternal Stakeholder Contextual Quality Design PRACTICES (Relevance, Effectiveness) Accessibility and security ACTIVITIES DETAILED ACTIVITIES Build / Acquire / Create Use / Operate Evaluate / Monitor Update / Dispose Generic Process Practise Good Practice • Process Practice • Activities • Detailed Activities Work Products (Inputs/ Outputs)

COBIT 5 Process Model Goals & Metrics Life Cycle Internal Stakeholder Intrinsic Quality Plan Eksternal Stakeholder Contextual Quality Design (Relevance, Build / Acquire / Create Effectiveness) Accessibility and security Use / Operate Evaluate / Monitor Good Practice • Process Practice • Activities • Detailed Activities Work Products (Inputs/ Outputs) Update / Dispose Enabler Dimension Stakeholders Generic Process Practise Are Enabler Goals Achieved? Metrics for Achievement of Goals (Lag Indicators) Is The Enabler Life Cycle Managed? Are Good Practices Applied? Metrics for Application of Practice (Lead Indicators) Enabler Performance Management Are Stakeholder Needs Addressed?

Presentation Outline COBIT 5 Process 1 Process 2 COBIT 5 Process Model 3 COBIT 5 Process Reference Model 4 IT Related Goal Process COBIT 5 5 COBIT 5 Process Reference Guide

COBIT 5 Process Reference Model GOVERNANCE ? MANAGEMENT

COBIT 5 Process Reference Model GOVERNANCE ? ? ? MANAGEMENT

COBIT 5 Process Reference Model GOVERNANCE MANAGEMENT KUNCI PEMBEDA TUJUAN TANGGUNG JAWAB JENIS KEGIATAN STRUKTUR ORGANISASI PENDUKUNG

COBIT 5 Process Reference Model GOVERNANCE E EVALUATE D DIRECT M MONITOR MANAGEMENT PLAN P BUILD B R RUN M MONITOR

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT MONITOR KEBUTUHAN STAKEHOLDER MENGIDENTIFIKASI MENYETUJUI TUJUAN YANG AKAN DICAPAI ORGANISASI MANAGEMENT PLAN BUILD RUN MONITOR DAN OLEH

COBIT 5 Process Reference Model Write your subtitle in this line GOVERNANCE EVALUATE DIRECT MONITOR MANAGEMENT PLAN BUILD RUN MONITOR KEBUTUHAN STAKEHOLDER MENENTUKAN PRIORITAS BERDASARKAN PENGAMBILAN KEPUTUSAN

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT MONITOR KEBUTUHAN STAKEHOLDER PENGAWASAN BERDASARKANKEPATUHAN TERHADAP ORGANISASI MANAGEMENT PLAN BUILD RUN MONITOR KINERJA TUJUAN

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT MONITOR MANAGEMENT PLAN BUILD RUN MONITOR MEMASTIKAN SEMUA AKTIVITAS DILAKUKAN DIAWASI

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT MONITOR MANAGEMENT PLAN BUILD MEMASTIKAN RUN DIARAHKAN BERDASARKAN MONITOR SEMUA AKTIVITAS SELARAS DENGAN APA FUNGSI TATA KELOLA YANG

COBIT 5 Process Reference Model EVALUATE DIRECT GOVERNANCE PLAN BUILD MANAGEMENT RUN MONITOR KESELURUHAN Evaluate Plan / Build / Run / Monitor MENGIDENTIFIKASI DAN MENYETUJUI TUJUAN YANG SEMUA AKAN DICAPAI OLEH ORGANISASI DIARAHKAN BERDASARKAN FUNGSI TATA KELOLA Direct MENENTUKAN PRIORITAS BERDASARKAN PENGAMBILAN KEPUTUSAN Monitor PENGAWASAN KINERJA BERDASARKAN TERHADAP TUJUAN ORGANISASI KEPATUHAN AKTIVITAS SELARAS DENGAN APA YANG

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT PLAN BUILD MANAGEMENT RUN MONITOR Proses Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan. Acquare, Organize EDM 01 – Ensure Governance Framework Setting Build, and Maintenance Membangun, EDM 02 – Ensure Benefits Delivery Mengimplementasikan. EDM 03 – Ensure Risk Optimisation Deliver, EDM 04 – Ensure Resource Optimisation Mengirimkan, Layanan, dan Dukungan. EDM 05 – Ensure Stakeholder Transparency Monitor, Service and (APO) Implement (BAI) Memperoleh, and Evaluate, Support and Assess Pengawasan, Evaluasi, dan Penilaian. – – dan (DSS) – (MEA) –

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT PLAN BUILD MANAGEMENT RUN MONITOR Proses Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan. – APO 01 Acquare, Manageand the ITImplement Management(BAI) Framework Build, – APO 02 Manage Strategy Membangun, Memperoleh, dan APO 03 Manage Entreprise Architecture Mengimplementasikan. APO 04 Service Manageand Innovation Deliver, Support (DSS) APO 05 Manage Portfolio Mengirimkan, Layanan, dan Dukungan. APO 06 Manage Budget and Costs Monitor, Evaluate, and Assess (MEA) APO 07 Manage Human Relations Pengawasan, Evaluasi, dan Penilaian. APO 08 Manage Relationships APO 09 Manage Service Agreements APO 10 Manage Suppliers APO 11 Manage Quality APO 12 Manage Risk APO 13 Manage Security – –

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT PLAN BUILD MANAGEMENT RUN MONITOR Proses Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan. Build, Plan, and Acquare, Membangun, Organize and Implement (APO) (BAI) Memperoleh, – – dan Mengimplementasikan. Deliver, Service. Programs and Support BAI 01 Manage and Projects(DSS) – BAI 02 Manage Requirements Definition Mengirimkan, Layanan, dan Dukungan. BAI 03 Manage Solutions and Build– Monitor, Evaluate, and Identification Assess (MEA) BAI 04 Manage Availability and Capacity Pengawasan, Evaluasi, dan Penilaian. BAI 05 Manage Organisational Change Enablement BAI 06 Manage Changes BAI 07 Manage Changes Acceptance and Transitioning BAI 08 Manage Knowledge BAI 09 Manage Assets BAI 10 Manage Configuration

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT PLAN BUILD MANAGEMENT RUN MONITOR Proses Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan. Build, Plan, and Acquare, Membangun, Organize and (APO) Implement (BAI) Memperoleh, – – dan Mengimplementasikan. Deliver, Service and Support (DSS) – (MEA) – Mengirimkan, Layanan, dan Dukungan. Monitor, DSS 01 Evaluate, Assess Manageand Operations DSS 02 Manage Service Requests and Incidents Pengawasan, Evaluasi, dan Penilaian. DSS 03 Manage Problems DSS 04 Manage Continuity DSS 05 Manage Security Services DSS 06 Manage Business Process Controls

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT PLAN BUILD MANAGEMENT RUN MONITOR Proses Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan. Build, Plan, and Acquare, Membangun, Organize and (APO) Implement (BAI) Memperoleh, – – dan Mengimplementasikan. Deliver, Service and Support (DSS) – (MEA) – Mengirimkan, Layanan, dan Dukungan. Monitor, Evaluate, and Assess Pengawasan, Evaluasi, dan Penilaian. MEA 01 Monitor, Evaluate Conformance and MEA 02 Monitor, Evaluate and Asses the System of Internal Control MEA 03 Evaluate and Requirements Assess Performance Compliance with and External

COBIT 5 Process Reference Model GOVERNANCE Evaluate, Direct, Monitor (EDM) – Evaluasi, Mengarahkan, Mengawasi EVALUATE DIRECT MONITOR

COBIT 5 Process Reference Model PLAN BUILD MANAGEMENT RUN MONITOR Align, Plan, and Organize (APO) – Penyelarasan, Perencanaan, dan Pengaturan. Build, Acquare, Membangun, and Implement (BAI) Memperoleh, – dan Mengimplementasikan. Deliver, Service and Support (DSS) – (MEA) – Mengirimkan, Layanan, dan Dukungan. Monitor, Evaluate, and Assess Pengawasan, Evaluasi, dan Penilaian.

COBIT 5 Process Reference Model

COBIT 5 Process Reference Model GOVERNANCE EVALUATE DIRECT MANAGEMENT PLAN BUILD RUN MONITOR PROCESS REFERENCE MODEL ORGANISASI BERBEDA DALAM SKALA STRUKTUR KOMPLEKSITAS

COBIT 5 Process Reference Model

COBIT 5 Process Reference Model ENABLERS STRUKTUR MANAJEMEN (PRINCIPLE 4) TUJUAN TATAKELOLA DAN MANAJEMEN

Presentation Outline COBIT 5 Process 1 Process 2 COBIT 5 Process Model 3 COBIT 5 Process Reference Model 4 IT Related Goal Process COBIT 5 5 COBIT 5 Process Reference Guide

IT Related Goal Process COBIT 5 Stakeholder Drivers Stakeholder Needs

IT Related Goal Process COBIT 5 Stakeholder Drivers Menterjemahkan Stakeholder Needs Kebutuhan Stakeholder Ditindaklanjuti Strategi

IT Related Goal Process COBIT 5 Stakeholder Drivers Needs Stakeholder Needs Enterprise Goals IT Related Goals Enabler Goals

IT Related Goal Process COBIT 5 IT Solution & Services Enterprise’s need Supporting Alignment

IT Related Goal Process COBIT 5 Stakeholder Drivers Step 1 Stakeholder Needs Step 2 Enterprise Goals Step 3 IT Related Goals Step 4 Enabler Goals

IT Related Goal Process COBIT 5 Stakeholder Drivers Step 1 Strategy Changes Business / regulatory evironment New Technology Stakeholder Needs Step 2 Enterprise Goals Step 3 IT Related Goals Step 4 Enabler Goals

IT Related Goal Process COBIT 5 Stakeholder Drivers Step 1 Strategy Changes Business / regulatory evironment New Technology Stakeholder Needs Step 2 Enterprise Goals Balanced Scorecard Dimensions Specific 17 generic goals Organizational Goals Step 3 IT Related Goals Step 4 Enabler Goals P = Primary S = Secondary

IT Related Goal Process COBIT 5 Stakeholder Drivers Step 1 Strategy Changes Business / regulatory evironment New Technology Stakeholder Needs Step 2 Balanced Scorecard Dimensions Specific 17 generic goals Goals Enterprise Goals Step 3 IT Related Goals Step 4 Enabler Goals Organizational 17 IT Related goals

IT Related Goal Process COBIT 5 Stakeholder Drivers Step 1 Strategy Changes Business / regulatory evironment New Technology Stakeholder Needs Step 2 Specific Balanced Scorecard Dimensions 17 generic goals Organizational Goals Enterprise Goals 17 IT Related goals Step 3 IT Related Goals Step 4 Enabler Goals Enablers COBIT 5 Framework Proces ses 37 Processes

IT Related Goal Process COBIT 5 EDM P = Primary; S=Secondary

IT Related Goal Process COBIT 5 APO dan BAI P = Primary; S=Secondary

IT Related Goal Process COBIT 5 DSS dan MEA P = Primary; S=Secondary

Presentation Outline COBIT 5 Process 1 Process 2 COBIT 5 Process Model 3 COBIT 5 Process Reference Model 4 IT Related Goal Process COBIT 5 5 COBIT 5 Process Reference Guide

COBIT 5 Process Reference Guide 1. Process identification • Label pada proses • Penamaan Proses • Area dari setiap proses • Nama domain proses

COBIT 5 Process Reference Guide 2. Process description • Penjelasan mengenai cara kerja dari proses • Tinjauan pada tingkat yang sangat tinggi bagaimana proses menyelesaikan tujuan

COBIT 5 Process Reference Guide 3. Process purpose statement • Menjelaskan secara singkat mengenai tujuan dari proses.

COBIT 5 Process Reference Guide 4. Goals cascade information • IT related goal • Process goals and metrics

COBIT 5 Process Reference Guide 5. RACI chart • Menggambarkan tugas dan tanggung jawab berdasarkan proses yang dikerjakan sesuai dengan sturktur organisasi • R(esponsible), A(ccountable), C(onsulted) and I(Informed). BISNIS IT

COBIT 5 Process Reference Guide 6. Detailed description of the process practices • Judul dan gambaran • Input dan output berdasarkan sumber dan maksud • Aktivitas dari setiap proses

COBIT 5 Process Reference Guide 7. Related guidance • Referensi standar dan arahan lainya untuk panduan tambahan

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