CNHKEY CLUB Etiquette Professionalism Training Event Region Training

CNH|KEY CLUB Etiquette & Professionalism Training Event Region Training Conference 2019 Presented by Name, Position CNH | California-Nevada-Hawaii Key Club District Education

What is Proper Etiquette? Definition: • The code of ethical behavior regarding professional practice; • Action among the members of a profession in their dealings with each other (ex: medical etiquette) Importance: • Promotes professionalism • Sign of respect CNH | | California-Nevada-Hawaii Key Club District Education

Communication Telephone: • Be prepared with what you have to say before making the call. • Find a quiet place, with little to no backgroound noise. • Speak clearly & slowly. • Give your full attention at all times. • Be patient and polite. • Do not call later than 9 P. M. CNH | | California-Nevada-Hawaii Key Club District Education

Communication (cont’d. ) E-mails: • Include a Subject Name. • Poor communication provides negative information about you. • Use correct grammar and You represent Key Club. spelling Negative information about you ○ do. N’t t. Ype ly. Ke di. S. is negative information about Key • Include a salutation and Club! closing • Do not show-off with • No slang. Ex: “wassup, ” “you unreasonably long words. guys”. • Keep emails concise; get to the • Separate into paragraphs if the point, cut out any unnecessary message is long. fluff. CNH | | California-Nevada-Hawaii Key Club District Education

Attire Casual: • • • Key Club t-shirts Jeans Tennis Shoes No socks with sandals No sagging Wear this to: • Key Club Socials • Service Events • School CNH | | California-Nevada-Hawaii Key Club District Education

Attire (cont’d. ) Business Casual: • Slacks and Skirts • Skirts must be at appropriate heights (below your fingertips) • Dress Shirts • Dress Shoes • No Jeans • No Sandals CNH | | California-Nevada-Hawaii Key Club District Education See those Beautiful smiles?

Attire (cont’d. ) Business Professional: • Always dress up rather than dressing down! • Business Suits • No sneakers, sandals, boots at formal events • No white socks • No jeans or mini skirts • Men should be shaven. • Keep hairstyles simple. • Look clean and presentable. CNH | | California-Nevada-Hawaii Key Club District Education

General Manners Table Etiquette: • • • Introduce yourself to the table. Stand to shake a person’s hands. Chew with your mouth closed. Eat slowly. Share table space. CNH | | California-Nevada-Hawaii Key Club District Education

General Manners (cont’d. ) Talking: Public Speaking: • Be courteous to others’ opinions. • Do not interrupt. • No talking behind anyone’s back. • Do not be rude. • Always listen to what people have to say. CNH | | • Be clear, try not to stutter. ○ Pause if you need to! • Prepare yourself on what you are going to say. • Don't fidget around; be still and professional • Don’t speak too softly or too loudly • Keep eye contact with everyone in the room; scan the audience! California-Nevada-Hawaii Key Club District Education

What is Professionalism? The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well. CNH | | California-Nevada-Hawaii Key Club District Education

Face-to-Face • Body language is important – Posture • Facial expression – Eye Contact • Be courteous and polite • Know your audience – Member? Student? Adult? • Appropriate introduction CNH | | California-Nevada-Hawaii Key Club District Education

Attire • Key Club Casual • Key Club shirt, jeans, sneakers, etc. • Business Casual • Dress shirt/blouse, slacks/knee-length skirt, dress shoes, etc. • Business Professional • Blazer/Jacket, dress shirt/blouse, necktie, slacks/knee -length skirt, etc. CNH | | California-Nevada-Hawaii Key Club District Education

Email • Reserve all Key Club business to email • Communication, coordinating events, contacting adults • • Do not use slang Include greeting and closing Emails should be concise and to the point Establishes a record CNH | | California-Nevada-Hawaii Key Club District Education

Phone • • • Use to contact members personally Be sure you are in a quiet environment Speak clearly, give full attention Try not to call past 9 PM Get to the point, IMMEDIATE RESPONSE Include greeting and closing CNH | | California-Nevada-Hawaii Key Club District Education

Questions? Comments? Concerns? Go for it! CNH | | California-Nevada-Hawaii Key Club District Education

Acknowledgements The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years. Gaby Yonarta, Communications & Marketing Committee Chair, 2017 -2018 Nathaniel Banusak, Communications & Marketing Committee Chair, 2018 -2019 Daniel Chong, Membership Development and Education Chair, 2019 -2020 CNH | 7/17/2017 California-Nevada-Hawaii Key Club District Education 16