Cloud Computing Overview Evolution September 8 th 2011

Cloud Computing Overview & Evolution September 8 th 2011 1

Cloud Computing Overview What, Why, When. . . and the Future Sierra w/o Wires. . and Sierra Data Center 2

What is Cloud Computing? � Your Servers/Apps/Services at a Data Center ◦ Provided as a Service ◦ Public Cloud, Private Cloud, Hybrid Cloud ◦ Saa. S, Iaa. S, Paa. S � Cloud ◦ ◦ ◦ Computing Services? E-mail Hosting Remote Backup Disaster Recovery Solutions File & App Virtual Machines with IT Services Hosted Vo. IP 3

Why Consider the Cloud? � More Reliable & Secure Data Center Services ◦ Leverage Economies of Scale � Expert External Resource Support � Internal Resources Alignment ◦ More Business focused IT support � Potential Cost Savings/Management ◦ Op. Ex vs. Large Cap. Ex � Improved System Connectivity/Collaboration 4

When to Consider the Cloud? � Upgrades and Renewals ◦ Pending Hardware/Software Upgrades �Including Transition to Virtual Servers ◦ Telco and IT Services Contract Renewals � Outages and Losses ◦ Server, Power and/or Connectivity Outages ◦ Productivity or Data Loss Events � Moves, Adds and Changes ◦ Need Increased Remote User Connectivity ◦ New Mission Critical App Deployment ◦ Building, Employee or Org Changes �Significant Growth, Downsizing, Acquisition ◦ Security and/or Compliance Requirements � Strategic Business/IT Alignment Reviews 5

What to Consider - Business � What is the Business Need/Benefit ◦ Alignment of Internal Resource Skills to Support � Cap. Ex Cost Summary ◦ Hardware Upgrade Costs & Software Licensing Fees � Op. Ex Cost Analysis ◦ Outsourced �Data Center Services �Telecom and IT Services ◦ Internal Labor Costs �System upgrade �Ongoing support for new systems �Any admin training � Evaluation of Cloud Service Providers ◦ Facilities and Services capabilities ◦ National vs. Regional 6

What to Consider - Ops � What End Users will be Affected & How? ◦ User Groups ◦ How will User Groups Access the Cloud �Remote Desktop �VPN to Remote Files � What Connectivity Type & Speed are Required? � What Servers/Apps/Services are Required? ◦ Internet vs. Private Network ◦ Just File Servers or Applications too ◦ Monitoring and Management Services � Is the Cloud Environment Sized Correctly? ◦ Number of VMs ◦ CPU Speed & Cores, RAM, HD Size & Type 7

Cloud Future Vision � Forrester expects a full “Cloud Broker” to emerge that: ◦ Automatically spans all clouds ◦ Acts as a “fixer” for companies �Seeking to deploy new apps �Or manage busy times of the year ◦ Potentially Compute Resources and People too 8

Cloud Future Facts � You Will use Cloud Computing some way ◦ ◦ Leveraging External Expert Resources Secure, Reliable Facilities Cost Effectively To Support your Business Needs and IT Gaps � Not an All or Nothing Proposition � Not a One Time Project � Not the Latest Fad ◦ Can start with one need area and grow ◦ Can also maintain a hybrid solution ongoing ◦ A Multi-Year Strategic Plan ◦ To more Effectively support Business Operations ◦ A Significant Shift in IT Services Direction � The Next Level of Data Center Services ◦ For all the Right Reasons of: � Economies of Scale, Security, Reliability, Collaboration � Leveraging Cost Effective High Speed Connectivity � Let Level 3 and Sierra Help! 9

Sierra w/o Wires Overview Business Alignment Pittsburgh Based Data Center Services Managed Services Monitoring/ Notification IT Services Hardware/ Software Reseller Network Solutions Managed Service Provider © In. Touch. MSS, MMVIII All rights reserved.

About Sierra w/o Wires � 22 Employees, 18 Engineers � Customers in 25 States � Leading Monitoring and Managed Service Provider in the Region � First to Offer Cloud Computing Services

Sierra Data Center � 322 Fourth Ave, Tech Center Building � Tier 3 Data Center � 4500 Sq. Ft. Raised Floor � Redundant HVAC and Power � Peered 1 Gb Internet Connections � 24 x 7 x 365 NOC, Monitoring & Surveillance � Your New Downtown Cloud!

Sierra Data Center Services � MS Exchange to Full Cloud Computing � Production, DR and Remote Backup Services � Co-location from 1 U to Multiple Racks ◦ Cages and Secure Suites Available � Internet and Private Network Connectivity � 24 x 7 x 365 Monitoring and Management ◦ Servers, Infrastructure, Applications

Traditional IT Consulting � Architecture and Design Consulting Services ◦ Single Component to Comprehensive System Solutions ◦ Knowledge Transfer and Training ◦ Level 3 Trouble Shooting and IT Team Support � Network Component Installation and Configuration ◦ Firewalls, Router/Switch, IPS/IDS, AIP, CSC, Wireless ◦ Perimeter Devices - Spam Firewalls, Web Filter, Load Balancers, VPNs, E-mail Journal/Archiving � Server/SAN ◦ ◦ ◦ Install, Config and Management Windows, Linux & Mac Hyper V and VMWare VMs HP and Net. App SANs Exchange, SQL, CRM, & DPM Vo. IP Phone Systems – Cisco, Digium, Asterisk, 3 CX

Application Development � Microsoft ◦ ◦ Based MS VS 2008 ASP. net 3. 5 & 4. 0 VB and C# SQL 2005 and 2008 � Open Source ◦ PHP and ROR ◦ My. SQL

Recent Recognition � PTC – 2011/12 � PBT – 2011 � PTC – 2010/11 ◦ Tech 50 – Technology Accelerator Finalist ◦ Best Place to Work in Western PA ◦ Pittsburgh 100 - #15 Fastest Growing Company ◦ Tech 50 – Service Provider of the Year

Customer Benefits � Pittsburgh Based Provider � Regional and National Consulting Capabilities ◦ Single Project to Large Scale ◦ Complete Solution Support � Business and Technology Experience ◦ Aligning Business Objectives and IT Services � Flexible Cost Effective Cloud Services ◦ Ala Carte Pricing � Primary Engineer assigned per Customer � Sierra Incident Manager (SIM)

Thank you! And Questions? 18