Climate Care Key Program Information Megan Skelton Climate

Climate. Care Key Program Information Megan Skelton Climate. Care Account Manager 416 -986 -9715 Megan. skelton@wolseleyinc. ca

Key Program Contacts Agenda Wolseley TSA’s National Call Centre Damaged Equipment Process Parts Program 2020 Climate. Care Dealer Program Climate. Care Portal Wolseley Express Live Demo

Key Wolseley Contacts NAME EMAIL DESCRIPTION PHONE Megan Skelton Megan. skelton@wolseleyinc. ca Climate. Care Account Manager 416 -986 -9715 Tina Saith Tina. saith@wolseleyinc. ca Climate. Care Call Centre – Team Lead 905 -868 -0227 Call Centre Support Climatecare. orders@wolseleyinc. ca Climate. Care Orders & Inquiries 866 -544 -7224; PIN: 1414 Warranty Support Warranty. strategicsales@wolseleyinc. ca Private Label Warranty Inquiries 905 -879 -0034

Wolseley TSA’s • The TSA can have a three-way conversation: TSA, the member, and ICP’s technical support in escalated situations. • TSA’s can assist in parts lookups, identify solutions to issues, and are required to handle no hassle unit replacement warranties. • All TSA’s have been trained by the ICP factory to identify and communicate any bulletins and recalls for ICP products.

Wolseley TSA’s

Wolseley vs. Climate. Care We have the right branches in the right places to serve Climate. Care

National Call Centre Exclusive support for Climate. Care Members Hours: Mon – Fri: 7 AM – 11 PM Sat & Sun: 9 AM – 5 PM Services: • Product availability • Process purchase orders • Determine delivery priority • Source OEM service parts and alternative universal service parts. • Quotations and sourcing of commercial and residential equipment, parts, accessories and consumables. • Provides a single source for escalation corrections prevents Climate. Care having to follow up with multiple branches and employees within Wolseley network.

Family Day Weekend Call Centre Hours 9 am – 5 pm Ontario Branch Hours Closed Saturday February 15 th, 2020 Sunday February 16 th, 2020 Monday February 17 th, 2020 ***WCA Inventory (Spring) 9 am – 11 pm Closed @ Noon Friday April 3 rd, 2020 Closed Saturday April 4 th, 2020 Closed Sunday April 5 th, 2020 Friday April 10 th, 2020 Saturday April 11 th, 2020 Sunday April 12 th, 2020 Monday April 13 th, 2020 Saturday May 16 th, 2020 Sunday May 17, 2020 Monday May 18 th, 2020 Holiday ***WCA Inventory (Spring) 2020 Holiday Hours 9 am – 5 pm 2020 Date Easter Weekend Victoria Day Weekend 9 am – 5 pm 9 am – 5 pm Closed Closed Canada Day/Memorial Day 9 am – 5 pm Closed Wednesday July 1 st, 2020 Civic Holiday Labour Day 9 am – 5 pm Closed Monday August 3 rd, 2020 Monday September 7 th, 2020 ***WCA Inventory (Fall) 9 am – 11 pm Closed @ Noon Friday ? ? ? , 2020 ***WCA Inventory (Fall) Thanksgiving Weekend Christmas Eve Christmas Day Boxing Day New Year's Eve 9 am – 5 pm 9 am – 5 pm 7 am – 5 pm 9 am – 2 pm 7 am – 5 pm Closed Closed Closed Saturday ? ? ? , 2020 Sunday ? ? ? , 2020 Saturday October 10 th, 2020 Sunday October 11 th, 2020 Monday October 12 th, 2020 Thursday December 24 th, 2020 Friday December 25 th, 2020 Monday December 28 th, 2020 Thursday December 31 st, 2020

Definition: Visible vs. Concealed Damage Visible damage includes only that packaging that has obvious rips or tears, damaged or missing strapping or excessive deformation of the packaging caused by a fall or packing/storing over the prescribed number of units in height that causes concern and further immediate inspection. Concealed damage includes packaging that may have creases, sags and/or folds to the packaging that may have occur during normal handling. These minor packaging elements can easily go unnoticed and will constitute as concealed damage if the equipment is found to be damaged after opening the packaging.

Climate. Care to immediately report ALL damage by reaching out to Laura King lking@climatecare. com & Megan Skelton megan. skelton@wolseleyinc. ca. CC will also be responsible to take several clear pictures of the damage with/without opening the box. Damaged Equipment Process Include the following information: Your Member name Account number Wolseley Sales Order Product SKU in question Clearly identify the source of the damage I will work with appropriate department(s) to identify remedy in timely manner to coordinate a new product delivery to replace damaged unit.

Furnace Part Tote - Special Offer PART NUMBER TRUCK STOCK DESCRIPTION SUGGESTED QTY 1176919 Truck Stock IGNITER 4 1177033 Truck Stock SWITCH LIMIT 350 F 2 1177217 Truck Stock TRANSFORMER 40 VA 120 -24 V 2 1184323 Truck Stock TEMP SWITCH ROLL-OUT 1 1184413 Truck Stock SWITCH PRESSURE 2 1184415 Truck Stock SWITCH PRESSURE 2 1184421 Truck Stock SWITCH MAIN LIMIT 2 1184422 Truck Stock SWITCH MAIN LIMIT 2 1187036 Truck Stock BOARD CONTROL 1 1190383 Truck Stock SENSOR FLAME 1 1190408 Truck Stock VALVE GAS 1 1190409 Truck Stock GAS VALVE 1 1190410 Truck Stock VALVE GAS 1 1190559 Truck Stock BOARD CONTROL 1 1190596 Truck Stock BOARD CONTROL 1 1191351 Truck Stock BOARD CONTROL 1 Special Member Price of $938. 04! 50% Savings Order Deadline – Feb 14, 2020

Q: “Why should I become a dealer? ” Benefits of Becoming a Dealer Dedicated line to stand behind building brand loyalty Receive support from Manufacturer and Wholesaler to help grow your business Participate in trip incentive No cost to the contractor Participate in seasonal incentives to help increase sales. Incentives to include: additional product rebates, Gift Cards, Experiences etc.

In order to qualify for the trip you must meet the following criteria: Trip Program Criteria 1. Top 5 Climate. Care Dealers will qualify for our 5 -day trip taking place in 2021 2. Must have a minimum of $90, 000 in ICP purchases to be eligible 3. Climate. Care Dealers must have at least 10% of sales (excluding equipment) purchased through Wolseley Express

Climate. Care Dealer Portal Vendor Pages – Categories based on Private Label Program equipment & Clarity business Key Program processes Quick links to their approved purchase items with pricing Link direct to key vendor websites – gokeeprite. com Link to Service Bench Promotional banners Custom Wolseley Express Lists & Bar-code packages Product Bulletins related to equipment recalls etc. Link to FAST Parts Trip Statements Communication Hub Message Board Vendor Training/Branch Events

Wolseley Express

We have what you’re looking for. . Wolseley Express is the leading plumbing and HVAC/R e. Commerce website, offering the largest product selection with many convenient account and management tools. My Wolseley Product Availability Invoice Gateway User Management Web Quotes Our features will save time & get the job done! Barcode Scanning Lists

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