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Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level Operations Management at a Glance Matt Morarity The Steak n Shake Company 3/10/2021 Brian Stewart The Steak n Shake Company 1

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/10/2021 2

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/10/2021 3

Click to edit Master title style The Steak n Shake Company History • •

Click to edit Master title style The Steak n Shake Company History • • Click edit. Chain Master textinstyles Second to Oldest Founded 1934 Over 435 Units • • Second levelin Operation in 19 States • 14 Divisions Within SNS • • Third level President Peter Dunn • Headquartered Downtown Indianapolis • Fourth level Indiana Division Largestlevel Division • • Fifth • Established Division with 58 Operating Units • Currently 8 District Managers, 58 General Managers, and 250+ Managers • Average Unit has $1. 6 Million in Sales, 4 Managers, and 3/10/2021 and 40 -60 Crew Members 4

Click to edit Master title style Unique Concept • • • High Quality Click

Click to edit Master title style Unique Concept • • • High Quality Click to edit Master Food text styles Second Strict Attention level to Cleanliness Third level to Full Customer Service Commitment Fourth. Customer Great level Loyalty Fifth level 3/10/2021 5

Click to edit Master title style Fun Facts • • Ranked One of thetext

Click to edit Master title style Fun Facts • • Ranked One of thetext Best Small Click to as edit Master styles Companies to Work for by FORBES Second level Company Third level. Senior Vice President started as High School Grill Master over 40 yrs ago in Fourth level St. Louis Fifth level Chairman of the Board is a Bloomington Resident • E. W. Kelley was the Modern Day Founder 3/10/2021 6 of Steak n Shake

Click Growth to edit Master title style Strategy • • Doubled Click to edit

Click Growth to edit Master title style Strategy • • Doubled Click to edit in Size Master the Last text styles Ten Years Second Will Double level in Size Over the Next 5 Years Third 600 Over level. New Stores Fourth 9+ Newlevel Division Managers Fifth 40 - 50 level New District Managers 600+ New General Managers 60 -70 New HR Positions 3/10/2021 7

Click to edit Master title style Established Markets • • • Indianapolis Click to

Click to edit Master title style Established Markets • • • Indianapolis Click to edit Master text styles Second St. Louislevel Third level Tampa Fourth level Orlando Fifth level Columbus 3/10/2021 8

Click. Emerging to edit Master title style Markets • • • Miamito edit Master

Click. Emerging to edit Master title style Markets • • • Miamito edit Master text styles Click Second level Chicago Third level Pittsburgh Fourth level Dallas Fifth level Atlanta 3/10/2021 9

Click to edit Master title style Future Markets • • • Houston Click to

Click to edit Master title style Future Markets • • • Houston Click to edit Master text styles Second San Antonio level Third level Austin Fourth level Phoenix Fifth level Denver Las Vegas 3/10/2021 10

Click edit Master style Steakto n Shake Businesstitle Drivers • • • Click to

Click edit Master style Steakto n Shake Businesstitle Drivers • • • Click to edit Master text styles Second level Third level Sales Fourth level People Fifth level Profits 3/10/2021 11

Click to edit Sales Master title style Needed Success Any Company • Clickforto. Financial

Click to edit Sales Master title style Needed Success Any Company • Clickforto. Financial edit Master text of styles • Focus on Customer Service • • Second level Internal Audits - Q. S. C. Externallevel Audits - Mystery Shops & GEO • • Third • Sales Drivers • • Fourth level LSM Projects - Marketing Responsibilities Community Involvement & Relationship Building • • Fifth level • Management Empowerment • Run a Business (Make the Right Decisions) • Empowered to Grow Sales 3/10/2021 12

Click to edit. People Master title style • • • Click to edit Master.

Click to edit. People Master title style • • • Click to edit Master. Through text styles Results Achieved Developing Second level Right People • Proper Training and Development Third level • Extensive Training at Each Level • Classroom and Hands-on Training Fourth level • Management Responsible for Feedback Fifth level • Formalized Feedback, Reviews, and Evaluations • Treating Individuals Fairly • Proper Placement 3/10/2021 • Quality of Life • Clear Communication 13

Click to edit. Profits Master title style Profits that Make Sense • • Click

Click to edit. Profits Master title style Profits that Make Sense • • Click to edit Master text styles Major Cost Areas • Labor level Costs • Second • Food Costs • • Third level Secondary Cost Areas • Inventory • Fourth level • Outside Services • • Fifth level Tools to Achieve Results • Labor Scheduling System • Inventory Control Tracking • Profit and Loss Statements • Financial Plans 3/10/2021 14

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Whatlevel Skills Are Needed to Second Third level in Management at Succeed Fourth level Steak n Shake? Fifth level 3/10/2021 15

Click to edit Master title style Human Resource Skills • • • Hiringto edit

Click to edit Master title style Human Resource Skills • • • Hiringto edit Master text styles Click Second level Termination Third level Wage Setting Fourth level Evaluations Fifth level Investigation EEOC, FMLA, ADA, Etc. 3/10/2021 16

Click Accounting to edit Master title style Skills • • • Auditing Click to

Click Accounting to edit Master title style Skills • • • Auditing Click to edit General Master Ledgers text styles Second level Balancing Daily & Monthly Financials Third level. Postings Checking Fourth level Payrolls Fifth level Reconciliations 3/10/2021 17

Click to. Financial edit Master title style Skills • • • Trendto Click Analysis

Click to. Financial edit Master title style Skills • • • Trendto Click Analysis edit Master text styles Second levelof Financial Budgets Preparation Third level Annual Projections Fourth level to Plan Performance Fifth level Adjustments Forecasting 3/10/2021 18

Click to edit Master title style Marketing Skills • • Creation Click to edit

Click to edit Master title style Marketing Skills • • Creation Click to edit of Local Master Store text. Marketing styles Plan Second level of Marketing Opportunities Identification Third level Analysis of Trade Area Fourth level Building of Public Relations in the Trade Area Fifth level Analysis of ROI of Marketing Endeavors Adjusting Business Performance to Marketing Projects 3/10/2021 19

Click to edit Master title style Entrepreneurial Skills • • • Take Complete Click

Click to edit Master title style Entrepreneurial Skills • • • Take Complete Click to edit Master Ownership text styles of the Business Second level Creativity is Essential Third level Think Outside the Box Fourth Plans Adjust level to Environment Fifth level Every Market is Different, Operate the Business to Local Demands 3/10/2021 20

Click to edit Master title style Management Progression • • • Click to. MIT

Click to edit Master title style Management Progression • • • Click to. MIT edit -Master Manager textinstyles Training Second level Manager Third level Restaurant Manager Fourth level General Manager Fifth level District Manager Division Manager 3/10/2021 21

Click to. General edit Master title style Manager • Click to edit Master text

Click to. General edit Master title style Manager • Click to edit Master text styles • Full P&L and Operational Responsibility of Single Unit • • Development Second level of Managers and Crew Members • Guest Sensitivity and Awareness • • Individual Third level Development Programs • Fourth level • Fifth level 3/10/2021 22

Click to. District edit Master title style Manager • Click to edit Master text

Click to. District edit Master title style Manager • Click to edit Master text styles Buy in From G. M. on Unit Goals to Achieve: • • Second level • Full P&L and Operational Responsibility • Third level (Up to 5 to 10 Restaurants) • Development of New D. M. ’s and G. M. ’s • Fourth level • Continued Advanced Leadership, Business Presentation Skills • Fifth level 3/10/2021 23

Click to. Division edit Master title style Manager • Click to edit Master text

Click to. Division edit Master title style Manager • Click to edit Master text styles • • Second levelis Structured into Functional Areas Each Division • Operations • Third level • Human Resources • Training • Fourth level • All Functional Areas Drive Operations to Achieve: • Fifth • Fulllevel P&L and Operational Responsibility (up to 40 to 50 Restaurants) • Development of New D. M. ’s and G. M. ’s • Business Planning and Budget Reviews 3/10/2021 24

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/10/2021 25

Summer Internships Click to edit Master title style • 12 Week Comprehensive Program •

Summer Internships Click to edit Master title style • 12 Week Comprehensive Program • Click edit Master text styles Projectto. Based • Second level. Based Operations • Third level Weekly Conference Calls w/ Dept. VPs • Fourth level. Education Classroom • Fifth level. Tours Division • In Depth Company Preview • Fun Activities & Outings 3/10/2021 • Internship Conference 26

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/10/2021 27

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 3/10/2021 28

Click to edit Master title style • • • Click to edit Master text

Click to edit Master title style • • • Click to edit Master text styles Second level Third level What questions might you have? Fourth level Fifth level 3/10/2021 29