Click to edit Master title style Click to

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level Operations Management at a Glance Presented By: Matt Morarity The Steak n Shake Company 2/27/2021 Brian Stewart The Steak n Shake Company 1

Click to edit Master title style The Steak n Shake Company History • • Click to edit Master text styles Second Oldest Chain Founded in 1934 Over 415 Units • • Second levelin Operation in 19 States • 13 Divisions Within SNS • • Third level President Peter Dunn • Fourth level Indiana Division Largestlevel Division • • Fifth • Established Division with 54 Operating Units • Currently 8 District Managers, 54 General Managers, and 250+ Managers • Average Unit has $1. 6 Million in Sales, 4 Managers, and 2/27/2021 and 40 -60 Crew Members 2

Click edit Master style Steakto n Shake Businesstitle Drivers • • • Click to edit Master text styles Second level Third level Sales Fourth level People Fifth level Profits 2/27/2021 3

Click to edit Sales Master title style Needed Success Any Company • Clickforto. Financial edit Master text of styles • Focus on Customer Service • • Second level Internal Audits - Q. S. C. Externallevel Audits - Mystery Shops • • Third • Sales Drivers • • Fourth level LSM Projects - Marketing Responsibilities Community Involvement & Relationship Building • • Fifth level • Management Empowerment • Run a Business (Make the Right Decisions) • Empowered to Grow Sales 2/27/2021 4

Click to edit. People Master title style • • • Click to edit Master. Through text styles Results Achieved Developing Second level Right People • Proper Training and Development Third level • Extensive Training at Each Level • Classroom and Hands-on Training Fourth level • Management Responsible for Feedback Fifth level • Formalized Feedback, Reviews, and Evaluations • Treating Individuals Fairly • Proper Placement 2/27/2021 • Quality of Life • Clear Communication 5

Click to edit. Profits Master title style Profits that Make Sense • • Click to edit Master text styles Major Cost Areas • Labor level Costs • Second • Food Costs • • Third level Secondary Cost Areas • Inventory • Fourth level • Outside Services • • Fifth level Tools to Achieve Results • Labor Scheduling System • Inventory Control Tracking • Profit and Loss Statements • Financial Plans 2/27/2021 6

Click to edit Master title style • • • Click to edit Master text styles Whatlevel Skills Are Needed to Second Third level in Management at Succeed Fourth level Steak n Shake? Fifth level 2/27/2021 7

Click to edit Master title style Human Resource Skills • • • Hiringto edit Master text styles Click Second level Termination Third level Wage Setting Fourth level Evaluations Fifth level Investigation EEOC, FMLA, WOTC, Etc. 2/27/2021 8

Click Accounting to edit Master title style Skills • • • Auditing Click to edit General Master Ledgers text styles Second level Balancing Daily & Monthly Financials Third level. Postings Checking Fourth level Payrolls Fifth level Reconciliations 2/27/2021 9

Click to. Financial edit Master title style Skills • • • Trendto Click Analysis edit Master text styles Second levelof Financial Budgets Preparation Third level Annual Projections Fourth level to Plan Performance Fifth level Adjustments Forecasting 2/27/2021 10

Click to edit Master title style Marketing Skills • • Creation Click to edit of Local Master Store text. Marketing styles Plan Second level of Marketing Opportunities Identification Third level Analysis of Trade Area Fourth level Building of Public Relations in the Trade Area Fifth level Analysis of ROI of Marketing Endeavors Adjusting Business Performance to Marketing Projects 2/27/2021 11

Click to edit Master title style Entrepreneurial Skills • • • Take Complete Click to edit Master Ownership text styles of the Business Second level Creativity is Essential Third level Think Outside the Box Fourth Plans Adjust level to Environment Fifth level Every Market is Different, Operate the Business to Local Demands 2/27/2021 12

Click to edit Master title style Management Progression • • • Click to. MIT edit -Master Manager textinstyles Training Second level Manager Third level Restaurant Manager Fourth level General Manager Fifth level District Manager Division Manager 2/27/2021 13

Click to. Division edit Master title style Manager • Click to edit Master text styles • • Second levelis Structured into Functional Areas Each Division • Operations • Third level • Human Resources • Training • Fourth level • All Functional Areas Drive Operations to Achieve: • Fifth • Fulllevel P&L and Operational Responsibility (up to 40 to 50 Restaurants) • Development of New D. M. ’s and G. M. ’s • Business Planning and Budget Reviews 2/27/2021 14

Click to. District edit Master title style Manager • Click to edit Master text styles Buy in From G. M. on Unit Goals to Achieve: • • Second level • Full P&L and Operational Responsibility • Third level (Up to 5 to 10 Restaurants) • Development of New D. M. ’s and G. M. ’s • Fourth level • Continued Advanced Leadership, Business Presentation Skills • Fifth level 2/27/2021 15

Click to. General edit Master title style Manager • Click to edit Master text styles • Full P&L and Operational Responsibility of Single Unit • • Development Second level of Managers and Crew Members • Guest Sensitivity and Awareness • • Individual Third level Development Programs • Fourth level • Fifth level 2/27/2021 16

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level 2/27/2021 17

Click to edit Master title style • • • Click to edit Master text styles Second level Third level What questions might you have? Fourth level Fifth level 2/27/2021 18

Click to edit Master title style • • • Click to edit Master text styles Second level Third level Fourth level Fifth level Operation Management at a Glance Presented By: Matt Morarity The Steak n Shake Company 2/27/2021 Ryan Brooks The Steak n Shake Company 19