Cleaning to protect health without harming the environment

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Cleaning to protect health without harming the environment: an introduction to Least Harmful cleaning

Cleaning to protect health without harming the environment: an introduction to Least Harmful cleaning

CEUs & CFM® Maintenance Points You are eligible to receive Continuing Education Units and

CEUs & CFM® Maintenance Points You are eligible to receive Continuing Education Units and Certified Facility Manager® maintenance points for attending sessions at IFMA’s World Workplace. To receive CEU points, you must add the US$15 processing fee to your registration. (Full Event PLUS! registration includes the CEU processing fee. ) To Receive 20 CFM Maintenance Points • Record your attendance for the three-day conference on your CFM Recertification Form in CAMP. • At re-certification time, submit your completed CFM Recertification Form. Managing CEUs: • Log into the Attendee Service Center. http: //www. ifma. org/wwsd 2017 Your log-in information was sent to you when you registered for the conference. • Click “Start CEU Process” on the left-hand side. • Click “Start” next to the session you attended. • Complete the session evaluation. • Click “Start Test” next to the session. After passing the test, your certificate will be available for download. **If you wish to receive CEUs or LUs from other organizations, you must contact those organizations for instructions on reporting credit hours. 2

Your Feedback is Valued! Please take the time to Evaluate Sessions Log into the

Your Feedback is Valued! Please take the time to Evaluate Sessions Log into the Attendee Service Center http: //www. ifma. org/wwsd 2017 3

Review Session Learning Objectives Learning Objective 1: Distinguish the difference between Green Cleaning and

Review Session Learning Objectives Learning Objective 1: Distinguish the difference between Green Cleaning and Least Harmful Cleaning through an understanding of characteristics and develop an ability to discuss both types of cleaning Learning Objective 2: Collect knowledge of alternative methods to clean a facility without chemicals and develop an ability to discriminate between techniques that may pose harm for occupants or the environment Learning Objective 3: Understand preventative cleaning assessment methods such as the use of ATP and employ these techniques to reduce reactionary practices Learning Objective 4: Develop an ability to discuss methods to engage custodial staff to effect an increase inefficiency and effectiveness 4

Introduction - Meet Our Presenters: Christopher Laughman, CFM, SFP, FMP LEED AP O&M •

Introduction - Meet Our Presenters: Christopher Laughman, CFM, SFP, FMP LEED AP O&M • 17 Years Facility Management Experience • Past President of St. Louis IFMA Chapter, current Board Member • Member of IFMA Environmental Stewardship & Utility SAG since 2012 Vince Elliott, President & CEO of Elliott Affiliates Ltd. • 47 Years Facility Cleaning Experience • Founder and President of Chemical Free Cleaning Network • Best selling author, speaker, and industry innovator • 350 Articles & Whitepapers • 100+ National Conference Speaker • Executed over 300 Performance-Based Contractor • Published Two Books 5

OUTLINE I. Introduction a. Why Least Harmful Cleaning b. Sample of Harmful Cleaning Chemicals

OUTLINE I. Introduction a. Why Least Harmful Cleaning b. Sample of Harmful Cleaning Chemicals c. What is Green Cleaning d. The inverted pyramid of cleaning e. What is Least Harmful Cleaning f. What are advantages of Least Harmful Cleaning i. For Facility ii. For Cleaning Staff iii. For Occupants II. Overview of Alternative Cleaning Methods – Extreme Green Cleaning III. Methods to increase productivity while decreasing the environmental impact IV. What are key performance metrics to measure the quality of cleaning a. Introduction to ATP Testing b. Predictive indicators vs. Reactive indicators V. Exploration of management techniques of cleaning staff/contracts a. Performance-Based Cleaning

Why Least Harmful Cleaning • Headache; eye, nose, or throat irritation; dry cough; dry

Why Least Harmful Cleaning • Headache; eye, nose, or throat irritation; dry cough; dry or itchy skin; dizziness and nausea; difficulty in concentrating; fatigue; and sensitivity to odors. • Asthma – Respiratory Distress • Reproductive or Developmental Problems • Cancer • Skin Irritation • Chest tightness; fever, chills; and muscle aches.

What is Green Cleaning? Least Harmful Natural Green Traditional

What is Green Cleaning? Least Harmful Natural Green Traditional

Least Harmful Natural Green Traditional

Least Harmful Natural Green Traditional

Least Harmful Natural Green • Origins can be traced to the US Congress passage

Least Harmful Natural Green • Origins can be traced to the US Congress passage of the Resource Conservation and Recovery Act (RCRA) in 1976, this ultimately led to the formation of Comprehensive Procurement Guideline (CPG) program is part of EPA's Sustainable Materials Management initiative • The 1980’s brought the term “eco-friendly” • In 1989 Green Seal founded to define what an eco-friendly was • The 1990’s brought the term “cleaning for health” • 2006, New York require that all schools use Green Products in all schools

Least Harmful Natural Green

Least Harmful Natural Green

Sample of Harmful Cleaning Chemicals • Phthalates. Found in: Many fragranced products, such as

Sample of Harmful Cleaning Chemicals • Phthalates. Found in: Many fragranced products, such as air fresheners, dish soap, even toilet paper. . • Perchloroethylene or “PERC”. . . • Triclosan. . • Quarternary Ammonium Compounds, or “QUATS”. . . • 2 -Butoxyethanol. . • Ammonia. . • Chlorine. . • 1, 4 -dioxane • Sodium Hydroxide (Bleach)

Least Harmful Natural

Least Harmful Natural

What is Least Harmful Cleaning? Effective Cleaning to protect health without harming the environment

What is Least Harmful Cleaning? Effective Cleaning to protect health without harming the environment Least Harmful

Chemical Free Products Transitional Chemical Free Steam Vapor Electrolyzed Water Engineered Water Ozonized Water

Chemical Free Products Transitional Chemical Free Steam Vapor Electrolyzed Water Engineered Water Ozonized Water Hydrogen Peroxide Least Harmful Enabled Chemical Free Titanium Dioxide Coatings Antimicrobial Coatings Floor Treatments Diamond Impregnated Pads Other Chemical Free Microfiber Ultraviolet Light Walk-Off Mats Living Plants Ultrasonic Cleaning Living Walls HEPA filtered Vacuums Oscillating Floor Machines Melamine Sponges Air Purifiers 15

Engineered Water - Activated Water – Magic Water Tersano – Lotus. Pro Geneon Technologies

Engineered Water - Activated Water – Magic Water Tersano – Lotus. Pro Geneon Technologies – Immerse-A-Clean™ Orbio – Blended/Split Stream technology Hydrogen Peroxide – Clorox UV Lamps – Diversey Etc. Least Harmful • Interaction of Electricity – Water - Salt • Aqueous Ozone - H 2 O 2 • Hypochlorous Acid • Hydrogen Peroxide • Can be more effective than household bleach • Can be EPA Certified Disinfectant • Electricity breaks the Oxygen molecule bonds transforming them into ozone (O 3) • Severs the links holding organic matter in cells, rupturing the cells and killing bacteria • Dwell time varies upon task: seconds to minutes 16

Equipment – Chemical link Square Scrub – Oscillating Floor Machine Kaivac – No-Touch &

Equipment – Chemical link Square Scrub – Oscillating Floor Machine Kaivac – No-Touch & Omni. Flex™ Robotics Internet of Things

Microfiber Cloths • • • Outperform conventional paper towel Fibers are 125 X finer

Microfiber Cloths • • • Outperform conventional paper towel Fibers are 125 X finer than human hair Work wet or dry Clean and polish Easily cleaned and reused Different colors for different tasks Least Harmful 18

Measuring Environmental Health Adenosine Triphosphate (ATP) Meter • Identifies organic soil loads not visible

Measuring Environmental Health Adenosine Triphosphate (ATP) Meter • Identifies organic soil loads not visible to human eye • Transferred oils , perspirations, or other biomatter that can be found on “touch points” • Lower levels show less chance of transfer to the next person who touches the same surface • Target 30 - 80 • APPA Standards 19

Building a better system • • • Specification-Base vs. Performance-Base, Least Harmful Contract Economic

Building a better system • • • Specification-Base vs. Performance-Base, Least Harmful Contract Economic Impact Motivation of Janitorial Staff Environmental Health Personal Health 20

THE PERFORMANCE-BASED MODEL Traditional Performance-Based Specifies how to do the work. Task and frequency

THE PERFORMANCE-BASED MODEL Traditional Performance-Based Specifies how to do the work. Task and frequency (e. g. the process) is the contract Specifies the results. These “results” are the contract The process is the same for all contractors The process is varied for each contractor Price and cost reduction is the primary selection criteria Value (price vs. performance) is most important Work hard (do more with less) is the management strategy Work smart – continuous process improvement is the management strategy Focus on what vendors are supposed to do Focus on customer & Results Response is the dominate management style Prevention is the dominate management style Costs are generally higher More efficient, costs tend to be lower Complaints and failure measured only when a crisis occurs Performance and customer satisfaction are regularly measured 21 1 G I AB Who s n g i s e d the g n i n a Cle ? m e t s Sy

Key Performance Indicators 22

Key Performance Indicators 22

Incentives • Once performance exceeds KPIs, individuals are rewarded through incentive payments • Deduct

Incentives • Once performance exceeds KPIs, individuals are rewarded through incentive payments • Deduct the vendor’s payment when KPIs are not met Vendor 25% Incentives Shares Deduct Shares Staff 75% Vendor 100% 23

Advantages of a Performance Based Least Harmful Contract • Efficiencies • Cost Savings –

Advantages of a Performance Based Least Harmful Contract • Efficiencies • Cost Savings – Labor – Supplies • Morale • Trend Monitoring (inspections) Target Ranges Industry standard Customer Satisfaction Focus Areas Level of Service 24

Summary & Follow-up • Key Points: Chris – email: ctlaughman@gmail. com • Key Points:

Summary & Follow-up • Key Points: Chris – email: ctlaughman@gmail. com • Key Points: Vince – Email: velliott@ealtd. com

Thank You! For attending this educational offering at IFMA’s World Workplace Be sure to

Thank You! For attending this educational offering at IFMA’s World Workplace Be sure to evaluate the session online at the Attendee Service Center http: //www. ifma. org/wwsd 2017 26