CLASSIFICATION UNCLASSIFIED Approved For Public Release UNCLASSIFIED From
CLASSIFICATION UNCLASSIFIED – Approved For Public Release UNCLASSIFIED From 0 -100 in 16 weeks: How to revolutionise a library with secure hosted authentication and discovery The case of DSTO Research Library Jane Angel Electronic Resources Manager, Science Knowledge Services Defence Science and Technology Organisation
DSTO § Defence Science and Technology Organisation is the Australian Government’s lead agency dedicated to providing science and technology in support of the country’s defence and security requirements § Defence Science and Technology Organisation Research Library enables research for 2500 researchers, scientists and support staff in 8 locations nationwide
The Shared IP range Disabling of discrete DSTO IP range in June 2012 resulting in significant challenges for online information services § § § DSTO no longer recognised by global publishers Potential for unauthorised access to DLS subscriptions Redundancy of federated search tool and link resolver Progression to discovery tools thwarted Loss of usage statistics
Workarounds § Remedy infringement on DLS subscribed resources § Negotiating, obtaining and ensuring continuity of access via user names and passwords to copious databases, e-journals and e. Books § Facilitating or mediating searches § Interlibrary loans required for content paid in full
The Solution § To resolve authentication to library resources by providing a single sign on technology to ensure discovered resources are accessible § To combine ease of access with a world class discovery layer with DSTO subscribed resources available via a unified index ubiquitously 24/7
Objectives § § Reposition DSTORL at centre of research process Restore client confidence Address and increase ROI Elevate DSTORL on par with premier research and academic institutions globally
Project Team § Project Team convened representing four operational areas of DSTORL § Electronic Resources Manager § Library Systems Manager § Technical Services Manager § Information Services Manager Brief to launch services across DSTO by end of financial year meant scope must be realistic and manageable
§ Removal of individual log in and passwords consolidating access into one user name and password for all resources § A complete solution with resources available onsite, remotely or by mobile device § A highly customisable service tailored to comply with DSTO’s requirement for security and privacy § Significant assistance with set up and maintenance with Australian based support § Capacity to ensure improved compliance with e-resources license management
Open. Athens offers a straightforward self registration process with authentication available from numerous starting points: § § Individual databases, e. Journals or e. Books Publisher platforms Links in Google Scholar Web Scale Discovery Layer
EBSCO Discovery Service Compatibility with existing infrastructure Sophisticated functionality and scholarly focus Rigorous security controls and policies Powerful way of library going to client Quality staff selected e-resources and cutting edge technology combine to empower clients § Content easily exposed and utilised § § §
Phase One: Registration Forms and Links
Rebadging EDS § Name chosen to reflect EBSCO Discovery Service’s ability to retrieve quality content that illuminates research § Positioning statement devised to reinforce purpose
Phase Two: Technical Implementation § Outsourcing to EBSCO Implementation Specialists § Collaborating with DSTO Graphic Designers and web Experts § Testing of Open. Athens (MD) and Search. Light across networks and browsers
Marketing § Coordinated marketing approach § Promotion of Roadshow across five national DSTO sites § Customised invitations and signature block banners § Training videos, online guidance FAQs developed for Library Web page
Launch § 16 June 2014 Open. Athens and Search. Light launched § 245 clients attended roadshows with 25% of scientific community registered by end of week § No requests for help received in first week § 50 000 searches performed in Search. Light
Post Launch § Troubleshooting § Unexpected Benefits § Moving to close the project § § § Ensuring functionality of all e-resources Decommissioning redundant log in and passwords Developing risk and disaster management plans Report writing and tracking strategic objectives Establishing take on work amongst staff
Search. Light Innovation Team § § § Staff to represent key business areas of Technical and Information Services and ERM Analyse and make decisions regarding suggestions for improvement Assume responsibility for supplier relationship management and publisher content Effect changes to presence and appearance Expert in administration of services and attendant infrastructure
Promotion
Analysis of Services Survey conducted November 2014 seeking to measure: § Usability satisfaction § Success of marketing techniques and training tools § Perceived trends resulting from increased discoverability
Survey Results: Open. Athens Ease of Registration 2%2% 2% 37% 57% Very Easy Difficult Couldn't Register No Answer
Survey Results: Open. Athens Authentication Point 4% 4% 7% 20% 67% Search. Light Individual Database A-to-Z Google Scholar No Answer
Survey Results: Search. Light Ease of Use 10% 46% 34% Very Easy Difficult No Answer
Survey Results: Search. Light Reason for Use 11% 14% 49% 26% Specific Search General Search Introductory Search No Answer
Lessons Learned § Client education needs to be continually reinforced § Marketing successes can be applied to other business areas of library § Interlibrary loan proposal is changing § Clients enthusiastic about new offerings: “ This service is fantastic. I did a literature search this week using Search. Light and Open. Athens. Over three days I was able to pretty much complete my literature search. I very easily pinpointed key researchers and papers. To get to this point would have taken me weeks or months in the past”
Conclusion § Objectives of project met with SSO Technology ensuring accessibility of resources via a single gateway § Quality staff selected resources and sophisticated technology have combined to empower library clients with research capability 24/7 ubiquitously § DSTORL positioned favourably for the future
Acknowledgments § § § Project Team members, Matthew Brightwell, Julie Davis & Sue Masey Library Staff of DSTORL for contributions to developments, marketing & training Minh Dang for graphic design and web expertise Mandy Furlan and Philip Keane for editorial advice EBSCO staff, in particular, Belinda Kennedy and Alvet Miranda
Questions? Jane Angel jane. angel@dsto. defence. gov. au
- Slides: 28