CITY OF MARION RFID Public Libraries SA Quarterly

CITY OF MARION RFID Public Libraries SA Quarterly Meeting 22 June 2015

RFID @ Marion 1. Project Vision 2. The Journey 3. RFID Components 4. Technical Considerations 5. Change Management 6. Challenges

Project Vision CULTURAL CENTRE LIBRARY • • HALLETT COVE LIBRARY PARK HOLME LIBRARY All 3 branches, Implemented at the same time Customer Service Experience across the library service is similar Staff interactions to focus on our core business of supporting Life Long Learning and supporting members of our community on their learning journey Reducing Manual Handling

The Journey 1. Feasibility Study 2. Market Survey 1. Budget Approved 3. Business Case to EMG 2. Procurement Plan 4. 1 LMS 3. Going out to Tender 5. RFID Standards for SA 1. Tender & Award 2. Staged Implementation 3. Live in July 2014 4. Phase 1 & 2 1. Phase 3 & 4 2. Project Completion July 2015

RFID Components 1. Beeper Alarm 2. Library Staff can easily identify what items have caused an alarm. 3. The gates come with people counters

RFID Components Self-Checkout Self-Checkin

RFID Components Staff Process & Sort

RFID Components

Technical Considerations 1. Network – Firewall Settings 2. SIP 2 – How we want it to behave 3. Database 4. Configuration 5. Shared Folder – Item File and Patron File 6. Management Console

Change Management • STAFF – Reassurance to staff • No Job Loss • Emphasis that their role is vital and need not be tied to transactional activities • Engagement of staff in the retro conversion • Engaging Council Staff • Visits to Other Libraries – Training • Online • Detail Notes • Service Wide Training

Change Management • CUSTOMERS – Observing staff participating in retro conversion – Death of the Old Self Check Out – Promotional Material – Many customers knew about it … Onkaparinga – Providing customers with assistance

Challenges • Retrospective Conversion • Installation • Go Live • External Chute

CITY OF MARION Q&A Thank you