Cisco Unity Enterprise Communications Solutions G Marlowe Fenne

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Cisco Unity Enterprise Communications Solutions G. Marlowe Fenne Channels and Strategic Alliances Cisco Systems

Cisco Unity Enterprise Communications Solutions G. Marlowe Fenne Channels and Strategic Alliances Cisco Systems mfenne@cisco. com

Business Infrastructure Cisco Vision for Unified Communications Personalized Productivity Management • Speech recognition access

Business Infrastructure Cisco Vision for Unified Communications Personalized Productivity Management • Speech recognition access Unified Messaging Single message store for voice, fax and e-mail messages IP Voice Mail • IP Phone Productivity Apps • Calendar • Vmail/Email • Instant Messaging • Personalized call routing rules Solutions Intelligent Mobile Communications • Intelligent Voice Portal • Multi-modal application access via mobile devices

Benefits of Cisco IP Communications Employee Productivity • Message access anywhere, any way, anytime

Benefits of Cisco IP Communications Employee Productivity • Message access anywhere, any way, anytime • Unify how & where you receive calls • Powerful collaboration & applications on IP Phones Customer Satisfaction • Increases speed and quality of responses to all types of communication • Streamline communications with speech enabled access to voice mail and contacts Cost Reductions • Moves/adds/changes are simpler and faster • Single infrastructure to manage and maintain • Single transport infrastructure for all media: Data/voice/video Growth-Oriented • Scalable growth and global solution • Business resiliency through redundancy

Business Benefits Progressive Productivity— Business Benefits Increase over Time • Faster moves, adds, changes

Business Benefits Progressive Productivity— Business Benefits Increase over Time • Faster moves, adds, changes • Less travel for IT and • Less premises end users cabling and equipment to install, • Improved mobile and manage telecommuter worker productivity • Increased use of basic features saves • Even further use of end-user, IT staff time advanced features saves end-user time • Less impact from • Access in previously disaster recovery situations inaccessible places Initial Benefits Reducing Cost • Expanded telecommuter benefits • Any-to-any access benefits • Unified messaging benefits • Voice-integrated applications benefits • Videoconferencing benefits • Expanded Audio Conferencing collaboration Expanded Benefits Improving Business Productivity

Improved Productivity and Lower TCO § Real customers - NFL Films User save one

Improved Productivity and Lower TCO § Real customers - NFL Films User save one up to one hour per day – Speed, flexibility and ease of deployment – Extension mobility = constant connectivity – $400, 000 per Superbowl in deployment cost savings – § Independent analyst study Approximately 30 minutes of daily productivity gain per user – Reduced administrative costs by 70% per year – Compared to the cost of managing three messaging systems for voice mail, fax, and email – Reduced annual messaging TCO by up to $500/user –

Convergence Strategies There Are Three Basic Approaches to Data/Voice Network Convergence “Traditional” Voice Vendors

Convergence Strategies There Are Three Basic Approaches to Data/Voice Network Convergence “Traditional” Voice Vendors IP-enabled PBX/ACD • Not end-to-end IP solution • Gateways added to TDM architecture • Scalability based on cabinets • Proprietary software and IP phones “Next Generation” Voice Vendors “True” Convergence Integrated Boxes • Separate voice and data • End-to-end IP solution systems bundled together • Fully converged LAN/WAN in single chassis architecture • Not necessarily converged architecture • Highly scalable and centralized or distributed • Limited scalability • Open standards-based Cisco distinguishes the difference between a “true” converged infrastructure and application strategy and a middle-of-the road strategy

Important UC Considerations… § Real, customer-proven ROI (e. g. Crate & Barrel, Burger King)

Important UC Considerations… § Real, customer-proven ROI (e. g. Crate & Barrel, Burger King) § True, end-to-end IP Communications – Customers get best of both worlds – true IP AND migration path § Cisco IP infrastructure proven for mission-critical applications – Qo. S, VLAN, VPNs, survivability, resiliency § Smooth migration path from TDM to IP – Legacy PBX and IP integration from one server § Open Standards - XML, SIP – Breakthrough multi-modal communications for more productivity § Single, integrated global source for IP communications – IP data, IP telephony, unified communications, customer contact, (AVVID); storage, security, videoconferencing, network management, content networking

Unity for Domino is a Collaborative Effort between Cisco and Lotus Cisco Unity DUCS

Unity for Domino is a Collaborative Effort between Cisco and Lotus Cisco Unity DUCS Domino, Notes & i. Notes Complete Solution

DUCS Overview § Domino Unified Communications Services § DUCS requires Domino version 5. 0.

DUCS Overview § Domino Unified Communications Services § DUCS requires Domino version 5. 0. 10 and Notes version 5. 0. 11 § Key Benefits -Single, unified Domino message store -Native Notes Address Book support -Message notification & MWIs -Native Lotus Mail Template for voice message playback/record -i. Notes web access to messages

DUCS Core Architectural Services § DUCS Provides a Set of Key Services to Cisco

DUCS Core Architectural Services § DUCS Provides a Set of Key Services to Cisco Unity – Message Notification – Templates and Directory Extensions – Message Categorization – Integrated Voice Player/Recorder and Voice Inbox

DUCS Core Architectural Services § DUCS Message Notification Provides new message alerts allowing outdial

DUCS Core Architectural Services § DUCS Message Notification Provides new message alerts allowing outdial notifications and MWIs – DUCS provides Unity message alerts from the Domino Server – § Templates and Directory Extensions – Distribution of UM-enabled Notes Mail Templates and directory extensions are handled by Lotus-branded installation programs for Notes and Domino servers

DUCS Core Architectural Services cont. § Message Categorization –Flags messages by type (e-mail, voicemail

DUCS Core Architectural Services cont. § Message Categorization –Flags messages by type (e-mail, voicemail and fax) –Allows Unity TUI to present all messages to caller –The Unity server can receive timely updates to the message stack in a subscriber’s mail database § Integrated Voice Player/Recorder & Voice Inbox –An add-in client service which allows users of Notes and i. Notes clients to create, manage, listen and delete voice messages from the desktop

Unity for Domino Overview Cisco owns… IBM/Lotus owns… Unity for Domino Server DUCS-enabled Conversation

Unity for Domino Overview Cisco owns… IBM/Lotus owns… Unity for Domino Server DUCS-enabled Conversation Domino Directory Unity Message Repository Web-based system admin console Server Administrator NRPC SQL or MSDE Message Store Notification Monitor PSTN Domino Router NRPC IP WAN Client PC w/Notes or i. Notes client Legacy PBX Cisco Call Mgr(s) Notify Dir

Cisco Unity with Lotus Notes Client Delivers § Leverages what users know § Compose

Cisco Unity with Lotus Notes Client Delivers § Leverages what users know § Compose voice, fax and email from a single interface

Unity for Domino i. Notes Client – Message Playback

Unity for Domino i. Notes Client – Message Playback

Cisco Personal Communications Assistant – Unity Administrator • Intuitive Web-based interface • Context-sensitive help

Cisco Personal Communications Assistant – Unity Administrator • Intuitive Web-based interface • Context-sensitive help • Multiple administration levels

Summary: Cisco IP Communication Solutions § Enterprise Productivity Applications –Enabling a highly-effective, collaborative work

Summary: Cisco IP Communication Solutions § Enterprise Productivity Applications –Enabling a highly-effective, collaborative work environment –Improves the way organizations interact with employees, partners, and customers. § Cisco IP Communication Solutions –Delivering new levels of scalability and interoperability –Allowing companies to provide more productivity applications to more employees § Solutions that significantly improve the way companies conduct business

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